DLG Auto Services - Crawley Reviews 

301
TrustScore 4.5 out of 5

4.4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


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Rated 5 out of 5 stars

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more

Company replied

Rated 5 out of 5 stars

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more

Company replied

Rated 5 out of 5 stars

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more

Rated 5 out of 5 stars

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom

  • 0345 3031590

4.4

Excellent

TrustScore 4.5 out of 5

301 reviews

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4.4

All reviews

(301)

666 reviews in the last 12 months

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Rated 5 out of 5 stars

Very high standard of service from DLG Auto Services.

First rate service throughout from the office staff, car collection & drop off staff and mechanics. Helpful and informative throughout. Lovely to deal with. Very impressed. Extremely high standard of workmanship. The car looks
amazing!!! I highly recommend DLG Auto Services. Best garage in my view!!!

May 20, 2025
Rated 1 out of 5 stars

Work not done properly

Work not done properly

May 6, 2025
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.

Rated 5 out of 5 stars

Insurance Claim

Did a great job, threw in a few bonus scratch repairs, which were much appreciated.
Courtesy car and my vehicle were both delivered and picked up, didn't have to worry about anything.
Was kept informed and repair was finished in the promised timeline.
Car came back nice and clean.
One positive detail was that the courtesy car was unmarked, so no embarrassment having to broadcast to everyone that I had been in an accident.

April 22, 2025
Rated 5 out of 5 stars

Thank you

Always great and courteous service. And the car was returned a day early !
Sorry I couldn't do the google review in the text you sent. I don't have an account .
Tried to reply the text but it said it would not deliver. But maybe it did in the end since you sent this one instead.

April 15, 2025
Rated 5 out of 5 stars

Fantastic service

I was very impressed with their efficiency and professional service. The courtesy car they arranged was delivered on time, communication from them on day one and when they needed to keep me informed as to my car's progress. The work done was amazing, car delivered back with meticulous detail outside cleaned and inside as well. Definitely would recommend them.

March 24, 2025
Rated 5 out of 5 stars

Great repairs … great customer care

From the time DLG got my car after my recent accident until the time they returned it to me repaired and looking like brand new again, I received regular updates and the upmost consideration from the whole team. They made what was a very traumatic experience a little easier for me and I’m grateful to the whole team. I’m still getting back to driving but my car looks and feels great. Thank you DLG Crawley.

March 11, 2025
Rated 3 out of 5 stars

The repair was carried out to a decent…

The repair was carried out to a decent standard but I was instructed to totally empty the car as it would be valeted before return,it wasn't, even the windscreen was smeared and the inside was as dirty as when it left me. Then today I have received a demand for valeting charges on the courtesy car. As an OAP I have to organise my expenditure, had this been brought to my attention I would have valeted it myself.

February 4, 2025
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

We understand your disappointment with the cleanliness of the courtesy car and the subsequent valeting charges. We strive to provide a positive experience for all our customers Please contact us directly if you wish to discuss this matter further

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