My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more
Company replied
Location
Switch locationBalcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... See more
Company replied
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom
- 0345 3031590
4.4
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Banging service
Banging service. very helpful in all aspects of the service and repairs.kept us fully aware of what was happening at all points
July 30, 2024
Reply from DLG Auto Services - Crawley
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad our team was able to assist you throughout the process.
Reply from DLG Auto Services - Crawley
We appreciate your understanding regarding the delay. We strive to provide timely service and apologize for any inconvenience caused. We are glad you found our service excellent.
Brilliant to start with
Brilliant to start with but I had to chase the day before to see whether my car was being returned on the date they estimated as had to arrange time off work to receive it
July 23, 2024
Reply from DLG Auto Services - Crawley
We appreciate your feedback and understand the inconvenience of having to chase for updates. We strive to provide timely communication and will work to improve our processes to ensure customers are kept informed throughout the service.
Great service
July 10, 2024
Could not ask for more
Did a great job, kept me posted all the way through the repair
Let me have a lone car, all the staff where provisional and helpful
Thank you to all the team during this trying time
July 10, 2024
Excellent work and prompt fixing
Excellent work and prompt fixing. Excellent service and highly recommended
July 3, 2024
all good very impressed 1st class
June 26, 2024
Quick to repair my Mini while offering…
Quick to repair my Mini while offering good customer service. Thank you DLG.
June 26, 2024
Good communication
Good communication, prompt collection and delivery, excellent standard of work.
June 19, 2024
Audi Q2 repair
The whole process was extremely efficient and executed in a timely fashion. I was informed of the work that would be undertaken and the expected timescales of the repair. My car was collected from my home and delivered back once the repair was completed. I was very happy with the quality of the repair.
May 29, 2024
Great service from start to finish…
Great service from start to finish friendly and helpful staff excellent communication at all times to keep you up to date with repair progress and of course repair quality is first class
May 14, 2024
Very professionals
Very professionals, they picked my car and returned early than forecasted all fixed and clean. I could see the repair progress via a link
June 5, 2024
All good in the end.
I was expecting my car to be picked up sooner but I think that was due to the insurance company advising a date it had been booked for - just wanted off my drive as it was a mess. Thank you to all it was a brilliant service and the car is back to normal. Hopefully no more hit and runs but I would recommend your DLG thanks again.
June 5, 2024
Service was excellent
Service was excellent, courteous friendly but professional drivers brought me a courtesy car and picked mine up, after repairs, they contacted me to arrange to pick up courtesy car and return mine, all beautifully repaired cleaned washed and polished, great service couldn’t have been better.
May 29, 2024
Efficient and friendly
May 29, 2024
Good service pick up and drop off…
Good service pick up and drop off excellent
Resolved problem
May 14, 2024
Great communication!
April 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.