Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
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Really efficient aftercare service
Really efficient aftercare service very efficient and kept me informed about the progress of the repair. Very impressed with the workmanship and the vehicle was returned immaculate inside and out you would never have guessed the vehicle had been in for a body work repair. Excellent from uplift to delivery just got everything right and no hassle.
September 14, 2023
Had a small bump reversing car was only…
Had a small bump reversing car was only way 4 days and they contacted me yo let me know what was happening to the car
October 4, 2023
Margaret C
Service was excellent from start to finish. Could fault anything prompt pick up of car and return. Great job would highly recommend.
October 4, 2023
Great garage
Advisors were professional and very clear on explaining the issue with the car. My car went in for repair following a crash, they kept me upto date throughout. Even though an alloy repair had been missed, they have quickly rectified this with arranging collection th following day with a courtesy car, even coming to my work to do the switch. Highly recommend them
October 4, 2023
Kept up to date with repairs,work done…Great service
Kept up to date with repairs,work done to a high standard very helpful staff. No complaints.
October 4, 2023
Excellent
Good advice, excellent communication, fast service. The finished repair was perfect.
September 14, 2023
DLG Repair Experience
During a stressful time DLG staff were extremely helpful and provided good advice and excellent service.
September 14, 2023
Repair to my Audi Q5…
Very good communication on progress and efficient service throughout a long process. Very good job on the car and the bodywork to return looking brand new. Even with a clean within the vehicle.
To be highly recommended.
September 14, 2023
Professional and personable service
DLG Autos provided a very professional and personal service. The repair was arranged quickly and painlessly, communication was clear and effective throughout the process and the arrangements around collection and drop-off were super helpful. I was really impressed with the process and friendliness of the DLG team. The repair work was also excellent!
September 5, 2023
As good as new
They were chosen by my insurance company to fix damage to door and did fabulous job. Communication was good.
August 17, 2023
Perfect service and communication
September 5, 2023
Accident Repair Communicated well and didn’t take long…
Communicated well and didn’t take long to do repair. Also delivered the hire car quickly .
September 5, 2023
It was so efficient!
August 22, 2023
First class job also delivered to my…
First class job also delivered to my door .highly recommend
August 22, 2023
No issues at all
No issues at all, kept me informed at all stages of my car repair process, from initial pick up to dropping off on completion. Staff where friendly, knowledgeable and professional
August 7, 2023
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