Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
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Excellent service from DLG Auto
Excellent service from DLG Auto. Efficiently carried out what they said they would do and in good time. Staff were very friendly and sympathetic too which helped a lot.
December 19, 2023
The office staff were fantastic
The office staff were fantastic! As were guys in the garage.
December 19, 2023
Very efficient service, good communicaiton.
Car needed door replaced after accident. DLG liaised direct with insurance and car hire companies, so process was completely hassle free. Very efficient, and kept me informed as to what was happening.
November 20, 2023
Too Job
They dealt well with a problem obtaining part from Vauxhall. Kept me UP to DATE giving me regular progress. Very professional
Great job
November 29, 2023
Excellent and prompt job done
November 29, 2023
Very professional
They took the car away, fixed it and allowed me to drop the rental at their address. Can't ask for more.
November 21, 2023
Amazing service from start to finish.
November 21, 2023
Quick turn around for the repair on my…
Quick turn around for the repair on my vehicle, good communication throughout and the finished job is imaculate!
November 21, 2023
ContactTop class from company was first class &…
Contact from company was first class & kept me updated on repair.
November 21, 2023
Very fast and efficient
Very fast, efficient repair. We were back on the road in little more than a week and the car looks great. Good communication, they kept me informed right through the job.
November 15, 2023
First class job.great…
First class job.great communication,colour match perfect and workmanship.5 stars.
November 15, 2023
Kept informed
Kept informed, good picking up vehicle and returning l. Repair and clean up of car excellent. No faults with their service.
November 8, 2023
VERY HAPPY CUSTOMER
I was extremely happy with the repair to my car, the time taken to repair it and being kept informed of the progress.
October 23, 2023
2015 SEAT LEON ESTATE (SHUNTED from BEHIND)
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT;
2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT
3) ESTMATED TIME LIKELY TO BE TAKEN: RETURN OF CAR WAS ACTUALLY ABOUT 10 DAYS MORE THAN FIRST ESTMATED BUT I WAS KEPT ADVISED & UPDATED THROUGHOUT. INFORMATION FLOW WAS VERY GOOD. . . . . so ALL IN ALL 5 STARS
September 12, 2023
All staff were very helpful and…
All staff were very helpful and knowledgeable.
All very pleasant
November 2, 2023
Job completed in a timely manner.
October 25, 2023
Excellent Service
October 25, 2023
First rate service
First rate service, kept me informed of all repairs, couldn’t fault them
October 4, 2023
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