Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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See what reviewers are saying
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
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They were helpful and efficient with…
They were helpful and efficient with the arrangements.
February 28, 2024
Excellent service
Lovely staff and an efficient and professional service. I was kept informed of progress and the car looked like new. I highly reccommend them.
February 28, 2024
Very efficient service
Very efficient service. Car picked up and delivered on time.Curtious customer service
February 16, 2024
Repair review
Customer service was excellent from start to finish. I was kept updated of progress at all times.
The work was completed without issue.
January 31, 2024
DLG Top Lads
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them as a company, very professional and would recommend to anyone needing an approved repairer for insurance claims etc.
February 16, 2024
Excellent service
Excellent service, friendly and helpful. Repairs carried out quickly and to our satisfaction. I was unwell at the time and the delivery man phoned before he left my address to check if I needed anything at our corner shop. This was above and beyond and his kindness was greatly appreciated. Would definitely recommend.
February 16, 2024
Repair to car
They were polite and very helpful and kept me well informed, the repair was to a high standard
February 8, 2024
Great service
Great service , car was repaired within timeline and we were provided with a nice courtesy car. Repair completed to a high standard. This is the second time we have had a car repaired here and they again met our expectations.
February 8, 2024
Quick appointment
Quick appointment, very nice guys , took care of my car. Very professional
February 8, 2024
Excellent service.
January 31, 2024
Very good service throughout
January 31, 2024
Highly professional service
January 31, 2024
Great customer service
Great customer service
Great communication from all the team and kept informed all through the process
January 17, 2024
This was my first accident in 45 years…
This was my first accident in 45 years driving and was a direct line no fault claim. Not knowing how to properly progress the repair was taken of out my hands completely. DLGs. part in the process was expertly carried out in under 7 days the week before Christmas. The rear end of my car was return in a as new condition.
Many thanks to all involved.
January 17, 2024
May use AI-assist with repliesRead more
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Can't even put fuel in the car
Pug 107 got picked up on Monday was told it be back on Tuesday 16th as we were told it needed a new bumper. Got the car back yesterday early and on examination found they have not replaced the bumper as promised they have filled it with filler and I can see blemishes in it. And to top it all I cant even open the fuel cap properly how am I meant to use the car!!!! Will be on the phone to churchill as soon as I can as this is beyond poor
January 12, 2024
Unprompted review
Reply from DLG Auto Services - Edinburgh
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Fast efficient service kept updated…
Fast efficient service kept updated with everything that happening and got the car back in excellent condition
December 15, 2023
Seemed a very efficient company
Seemed a very efficient company. Regular updates on the repair and my care returned to me in 'showroom' condition.
December 27, 2023
Excellent customer service
Excellent customer service. Repair turn around for time was great! Excellent standard, wouldnt know a repair had been done!
December 19, 2023
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