Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words and are glad to hear you had a positive experience.
Excellent communications
I had a very difficult time, the insurance company passing the butt, no idea the location of my car. The girls and the machinic, in the DLG office Bonnyrigg Edinburgh, were on top of everything, kept me upto date.
September 17, 2024
Reply from DLG Auto Services - Edinburgh
We understand that dealing with insurance claims can be stressful. We appreciate you highlighting the positive experience you had with our team in Bonnyrigg Edinburgh. They are dedicated to providing excellent customer service and keeping you informed throughout the process.
Seamless and responsive accident repair
All stress of an accident repair taken off me. After making my insurance claim I was contacted by DLG within an hour or so. From then on it was a seamless, friendly, and responsive service, with regular updates throughout the repair process. My car was picked up from my home and re-delivered a week later with the damaged area looking "as new". Additionally, timing was flexible to ensure it dovetailed with separately-provided car hire. I can really recommend DLG's service.
August 19, 2024
Reply from DLG Auto Services - Edinburgh
Thank you for your kind words and 5-star review. We are thrilled to hear that you had such a positive experience with our service. We strive to make the accident repair process as stress-free as possible for our customers, and it's wonderful to know that we achieved that for you. We appreciate your feedback about our friendly and responsive service, regular updates, and flexible timing. We are committed to providing the best possible experience for our customers, and your review is a testament to our team's dedication.
Very impressed
The quality of the repair was excellent. It was easy to communicate with you, unlike with my insurers.
September 10, 2024
Reply from DLG Auto Services - Edinburgh
Thank you for your kind words. We are pleased to hear that you were satisfied with the quality of the repair and found our communication to be clear and helpful.
They kept me informed at all times…
They kept me informed at all times great service fro everyone there
September 10, 2024
Reply from DLG Auto Services - Edinburgh
We are thrilled to hear that you had a positive experience with our team. We strive to provide exceptional service and appreciate your kind words.
unprofessional service
vehicle delivered back to me with over spray all over the rear tub and the door that was repaired has a paint run on the inside,nsr hub cap still damaged.2 days and no reply
September 4, 2024
Unprompted review
Reply from DLG Auto Services - Edinburgh
We understand your frustration with the condition of your vehicle after the repair. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We will investigate this matter further and take appropriate action to prevent similar issues in the future.
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words and are thrilled to hear you were satisfied with our customer support and the quality of our work.
Reply from DLG Auto Services - Edinburgh
We're so glad to hear that you were happy with the condition of your car. We strive to provide the best possible service to our customers and we're delighted that we were able to meet your expectations.
Did a great job and kept me informed of…
Did a great job and kept me informed of progress every step of the way.
August 29, 2024
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words and are thrilled to hear you were kept informed throughout the process. Your satisfaction is our top priority, and we strive to provide excellent service.
Everything went smoothly from start to…very happy boy racer
Everything went smoothly from start to finish
August 29, 2024
Reply from DLG Auto Services - Edinburgh
We're so glad to hear that your experience was positive. We appreciate your kind words and strive to provide excellent service to all our customers.
A great company with an excellent…
A great company with an excellent reputation for high quality fast repairs and communication. Also excellent valeting service to a very high standard.
August 14, 2024
Reply from DLG Auto Services - Edinburgh
That’s great to hear, thanks so much for taking the time to share your experience.
Very nice people to deal with always willing to help any way they can and the repairs to my car were excellent.
Very nice people to deal with and they did a super job of repairing my car
August 20, 2024
Reply from DLG Auto Services - Edinburgh
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Reply from DLG Auto Services - Edinburgh
It's so kind of you to share your experience with us. I will pass your comments to the team involved.
Excellent and friendly service
Excellent and friendly service from start to finish. Only issue was the delay caused by necessary part being on back order for 3+ weeks
August 8, 2024
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words about our service. We understand that delays can be frustrating, especially when they involve necessary parts. We strive to keep our customers informed throughout the process and will continue to work on improving our parts availability.
Reply from DLG Auto Services - Edinburgh
Thank you for your kind words and the 5-star rating. We are thrilled to hear that you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence.
Reply from DLG Auto Services - Edinburgh
Thank you, we strive to make sure that our service meets everyone's expectations.
Reply from DLG Auto Services - Edinburgh
We're delighted to hear you were happy with the service provided. Thank you for taking the time to share your positive experience.
From start to finish I was kept up to…
From start to finish I was kept up to date with how things were progressing, even if there were problems sourcing parts etc, car was returned good as new, cleaned inside and out.
July 30, 2024
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words and are thrilled to hear that you were kept informed throughout the process. We strive to provide excellent customer service and are glad you were pleased with the results.
Kept well informed on progress with the repair
We were kept very well informed about progress with the repair and the car was returned in sparkling condition.
July 16, 2024
Reply from DLG Auto Services - Edinburgh
We are delighted to hear that you were kept informed throughout the repair process and that your car was returned in excellent condition. Your satisfaction is our top priority, and we appreciate your positive feedback.
Reply from DLG Auto Services - Edinburgh
We appreciate your kind words and are glad to hear you had a positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.