Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... See more
Location
Switch locationCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... See more
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... See more
Company replied
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, United Kingdom
- 0345 878 6100
4.6
Excellent
336 reviews
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The car repair was very good
The car repair was very good. You would not know it had been damaged. The service and communication was excelent as was the pickup and delivery. My only complaint would be that the car was to be returned having been cleaned inside and out. It had been done but if I'd had to pay for it i would not have paid. The inside looked like it had been wiped down with the same dirty cloth they washed the car with. Apart from that the repair and service was excellent.
July 10, 2024
Fantastic service
Kept me up to date throughout the whole process and explained everything that needed doing and I can’t thank them enough great service and my car came back so clean too which was a bonus
June 26, 2024
Excellent service
Very good communication from the start. Pick up of car, length of repair and delivery of car exactly as promised.
Excellent service
June 26, 2024
Done everything you said you were going…
Done everything you said you were going to do, you were prompt on arrival and delivery of my car. You kept me up to date with the progress of repairs.
June 26, 2024
Well repaired and efficient service
Well repaired and efficient service. Kept me well informed as to repair progress
June 26, 2024
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The quality of the work was good
The quality of the work was good. And they were even kind enough to run diagnostics on my car and advise me of the drivetrain issue. But, how on earth they charged £2,500 for such a tiny dent and paint correction is beyond me. No wonder vehicle insurance is so high.
June 26, 2024
Reply from DLG Auto Services - Edinburgh
We appreciate your feedback and are glad you found the quality of our work to be good. We understand your concern about the cost of the repair. We strive to provide transparent and competitive pricing, but we are always open to hearing your feedback.
Job done as expected.
Job done as expected and the staff were professional and friendly. You can’t ask for more!
June 19, 2024
Great service
Great service - very professional, speedy service and I was kept informed at all stages of my car repair!!
June 12, 2024
A little more care required
Communication was good and repair carried out fairly quickly.Let down in that the car was returned with the rear seat belt buckles under the back seat.Did not realise until I went to refit child seats and caused me to be late picking up grandchildren.Think this should have been noticed before returning the car.
June 12, 2024
Reply from DLG Auto Services - Edinburgh
Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.
Great service
The whole process was handled quickly and efficiently, by very friendly and helpful staff. The workshop staff kept me informed and up to date about the work that was to be carried out.
June 5, 2024
No Customer Service
After last week phone calls I supposed to be updated on progress.... No phone call, no text msg, no email.
Called again today and same information as every time, Van will be ready Wednesday.
It is over two months now.
Wonder what information I will get on Wednesday?
June 3, 2024
Unprompted review
Reply from DLG Auto Services - Edinburgh
We sincerely apologize for the inconvenience and frustration you've experienced due to the lack of communication regarding your van's progress. We understand how important it is to receive timely updates, and we deeply regret that we have fallen short in this aspect.
Rest assured, we are committed to resolving this matter promptly. Our team is actively working on your van's repair, and we will make every effort to ensure that it is ready as soon as possible while making sure that the repair is of our usual standard.
Excellent Service was picked up on time
Car was picked up on time. Excellent repair and car returned clean and on time. Excellent service
May 29, 2024
HORRIFIC EXPERIENCE. experience with dlg.
Had an horrific experience with dlg.
They asked for a review, which l gave. This review was truthful and factual and not at all complimentary. The accident happened in early December.
My car is still not completely repaired, it's the end of May.. they promised to look into my complaint and refer back to me... NOTHING...TUMBLEWEED.. GET YOUR ACT TOGETHER..INVESTIGATE AND GET BACK TO ME
May 26, 2024
Unprompted review
Reply from DLG Auto Services - Edinburgh
We understand your frustration and apologise for the delay in resolving your complaint. We acknowledge that the prolonged repair time for your vehicle has caused significant inconvenience and frustration. We will actively investigating the matter and provide you with an update as soon as possible. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention.
Hassle free service delivered on time…
Hassle free service delivered on time and with a smile.
May 14, 2024
DLG Auto Services we’re excellent from…
DLG Auto Services we’re excellent from beginning to end. They kept in touch with up dates about my car, when I explained to them about going on holiday they managed to have all the work finished on my car so I could pick it up.
Special mention to all the staff who were always pleasant and helpful sadly a rarity these days.
May 14, 2024
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