DLG Auto Services - Heywood Reviews 

345
TrustScore 4.5 out of 5

4.7

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB


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Rated 5 out of 5 stars

Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... See more

Company replied

Rated 5 out of 5 stars

ALG Heywood were very professional throughout the repair for my car, came and picked it up, througher check, the repairs were carried out. Communication spot on, vehicle brought back, all repairs done... See more

Rated 5 out of 5 stars

DLG were assigned to me through a third party insurer following damage to my car. Excellent communication throughout; my car was collected from the home address and returned within 2 weeks with no sig... See more

Company replied

Rated 5 out of 5 stars

From start to finish DLG Auto Services were very professional in their service. I had regular contact from them by phone call, text & email to carry out repair to my car on an accident. My car was p... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom

  • 0345 3031671

4.7

Excellent

TrustScore 4.5 out of 5

345 reviews

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4.7

All reviews

(345)

485 reviews in the last 12 months

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Rated 3 out of 5 stars

They did good job but I ask for one…

They did good job but I ask for one more think such as paint one more erea on my car but they didn't do it

August 5, 2025
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hello, we are sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Rated 3 out of 5 stars

The repairs to my car seemed to be…

The repairs to my car seemed to be great when it first arrived back home after a rear end shunt, a couple of days later and warning lights started appearing on the dash, tyres, engine management, symbols of the car and wheels, I contacted DLG and they came out plugedit I and the lights went, a couple of days later and they where all back, this happened 3 times, I was told things like because one tyre on the axel was changed this is why the tyrelight keeps coming on, this last time I'm told that it's just coincidence that the engine light keeps coming on as it now has a blocked breather pipe and a miss fire. All sounds like we don't know and we are not doing anymore for you so go away

July 10, 2025
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.

Rated 4 out of 5 stars

Wait beep and away

Excellent work and professional and courteous staff. Had to wait a few days for replacement car. Lost 2 days work.

July 10, 2025
Rated 5 out of 5 stars

What can I say

What can I say, DLG picked up my car on a Wednesday and returned it the following Tuesday the repair was excellent and you would not know it had been damaged.
I was kept up to date with the repair schedule via E-Mail and looking on the website, staff where very polite and helpful on the phone and I would definitely recommend DLG Auto Services, keep up the good work guys.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Repair of my Citreon C4 *****

Excellent service from DLG Auto Services, they collected my Citreon last Tuesday the 10th of July, and I collected it yesterday 17th July after it had been fixed, Fully repaired & re-sprayed the front end damage to the bumper, head lights and inner bumper fitting, Well please with there service from first contact with me, to collecting my keys in Heywood, Lancahshire yesterday. FIVE STARS ARE WELL DESERVED

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

Everything went very smoothly, from you dropping the Hire Car off and collecting my car for repair from my home and then the same when my car was returned and the Hire Car collected from my home and everyone involved were very nice.

June 10, 2025
Rated 5 out of 5 stars

I had an RTA and my Skoda Citigo was…

I had an RTA and my Skoda Citigo was taken to DLG Auto Services. I thought she may have to be written off but nooooo. I was so pleased that she was repairable! Took about 6 weeks. When she was returned I was absolutely stunned at how lovely she looked. Not only the vast repairs but she had been fully cleaned inside and was polished and shining outside. My car has never been so pampered. I’m so happy with all the repairs and appreciate those lovely extras!! I thoroughly recommend DLG. They have made my day. My car looks brand new!!Thank you all.
Kind Regards

April 8, 2025
Unprompted review

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