We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... See more
Location
Switch locationPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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See what reviewers are saying
I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... See more
Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... See more
Company replied
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom
- 0345 3031671
4.8
Excellent
347 reviews
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Superb professional service
Superb professional service. Always do a really good job and offer great customer service.
May 6, 2025
Exceptional service friendly staff…
Exceptional service friendly staff professional job
April 22, 2025
Very efficient
Very efficient. They kept me informed about the progress and organised the delivery of the car at my work address. The repair was perfect and the car was as good as new. Great service. Thank you!
March 18, 2025
Friendly but need more work on valeting
The pick up and drop off of the car were well organised and the drivers were friendly and courteous. However, I was not satisfied with the quality of the clean of the car. I found a sweet wrapper which was not mine, there were streaks on the inside trim and all seats, and it was still dusty in places. Also the tyre pressure warning light was on. This was disappointing
February 25, 2025
Excellent Service
Excellent communication from start to finish.
Repaired my car before the expected date originally given.
The app is very useful.
Finally my car looks new again along with being taken care of while it was there.
Thankyou all @ DLG
March 14, 2025
Unprompted review
Excellent customer service at DLG - Heywood
DLG provided an excellent customer service by keeping me informed regularly at every stage of the repairs and updating me for reasons for delays.
The repairs were completed to a high standard and the car was delivered on schedule.
February 11, 2025
Repaired car through insurance claim
Repaired car through insurance claim, good communication, quick turnaround, very happy with the work carried out, no complaints.
February 11, 2025
Very efficient pick up and return
Very efficient pick up and return. Good communication with me. Excellent repair.
January 22, 2025
May use AI-assist with repliesRead more
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Valeting
Hello. The admin side was great. The repair to the car left scratches which were known about but not repaired before the car was given back. There was a warning light that must have been known about but ignored. The valeting was rubbish. Even after the second time there were still scratches and cleaning fluid evident.
February 4, 2025
Reply from DLG Auto Services - Heywood
We appreciate you taking the time to share your feedback. We understand your disappointment with the scratches and cleaning fluid left on your car after the repair and valeting. We strive to provide a high-quality service and we are sorry that your experience did not meet your expectations. We will take your feedback into consideration to improve our processes and ensure that our customers receive the best possible service.
Exceptional Customer Service
I was extremely happy with the exceptional service and work to repair my car following minor damage to right front bumper and wheel arch.
All staff l dealt with from office staff, car mechanics and drivers who collected and repaired my car were polite, attentive and went above and beyond to help.
My car was collected on 13/1/25 and returned fully valeted and repaired to a very high standard on 17/1/25. I was kept fully informed of progress throughout, using their app and by text message and phone calls. Customer service was outstanding thanks DLG.
January 13, 2025
Unprompted review
As new repair and completed in 1 week
As new repair and completed in 1 week. Car delivered back to me having been cleaned inside and out.
February 4, 2025
January 2025 vauxhall mokka
They recently done work on my Vauxhall Mokka after a bus hit it. Absolutely flawless bob on job nothing at all to complain about. Only problem is there don't do private work 100% great people to deal with
January 13, 2025
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