DLG Auto Services - Newbury Reviews 

279
TrustScore 4 out of 5

4.2

Arnhem Road 3, RG14 5RU Newbury, England, GB


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Rated 5 out of 5 stars

Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... See more

Rated 5 out of 5 stars

Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... See more

Rated 5 out of 5 stars

DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... See more

Rated 5 out of 5 stars

What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Arnhem Road 3, RG14 5RU, Newbury, England, United Kingdom

  • 0345 2463669

4.2

Great

TrustScore 4 out of 5

279 reviews

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4.2

All reviews

(279)

487 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, car came back but had a few issues with the finish, called them and they sent a technician out same day and sorted the problem out, 10/10

June 28, 2023
Rated 2 out of 5 stars

Colour of bumper does not fully match…

Colour of bumper does not fully match bodywork ( spraying of bumper has not been blended into bodywork panels). Bumper has not been fitted correctly gap under headlight is over double compared to gap on opposite side headlight.

June 28, 2023
DLG Auto Services - Newbury logo

Reply from DLG Auto Services - Newbury

Hello,

Thank you for taking the time to provide us with your feedback. I'm sorry for any inconvenience caused by the repair not meeting your expectations. I have shared your concerns with the leadership team of the Newbury site. I have requested the team to reach out to you directly. They will be able to address your concerns in depth and provide you with the necessary assistance.

Rated 5 out of 5 stars

It was seamless

It was seamless, straightforward and the people not only communicated with each other were very flexible throughout.

June 28, 2023
Rated 5 out of 5 stars

Good prompt service

Good prompt service, had nothing to compare it with because I have never required
Help of this sort but couldn’t fault it in any way,excellent quality of work throughout

June 28, 2023
Rated 3 out of 5 stars
DLG Auto Services - Newbury logo

Reply from DLG Auto Services - Newbury

Hi Stephen,

Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for falling short of your expectations in terms of communication. Your comments have been shared with our team at Newbury, and we are committed to improving our service in the future.

Rated 5 out of 5 stars

Excellent service from DLG auto…

Excellent service from DLG auto Newbury. Quick and efficient service with the work done to a very high standard. They even took my car back in after I got it back and a problem occurred… they took it back in to have a look and turns out it was an unrelated issues to the work previously completed but, they still arranged a hire car for me in the meantime and then returned my car valeted after they’d checked it over. Everyone I spoke to was helpful and efficient. Thank you for talking the stress out of having my vehicle off the road.

June 20, 2023
Unprompted review
Rated 4 out of 5 stars

Good communication, decent job

Good communication, car collection very good. Lost one star as repair overran expected completion by one day, then there was nobody to deliver it to me, so I had to get a lift to collect it myself.
The actual repair was not perfect, but much better than most I’ve seen, and quite acceptable for an older high mileage car.

May 15, 2023
Rated 5 out of 5 stars

DLG car repair

DLG provided an excellent car repair service from start ( collecting my car and providing a courtesy car) to finish (delivering my car repaired and collecting the courtesy car).
Excellent communications -regular update on progress.
Great job on the repair, very pleased, thankyou.

April 11, 2023
DLG Auto Services - Newbury logo

Reply from DLG Auto Services - Newbury

Lovely review! Thanks the most :)!

Rated 1 out of 5 stars

AVOID IF POSSIBLE

We would avoid if possible. Our van was sent here to be repaired after someone crashed into it. It came back with new damage on both sides which they had to re-collect and then fix. Not only that, two tools were left on the van. One was a sharp metal object left in the windscreen wiper tray (we didnt spot this for sometime so it could easily have flown up and hit a car in motion) and today we found an LED mechanics light which had been ledft under the bonnet. This again could have dropped down and got caught in the fan belt or worse hot a car. Very sloppy and not apology given.

March 1, 2023
Unprompted review
DLG Auto Services - Newbury logo

Reply from DLG Auto Services - Newbury

Hello ! Thanks for leaving your review. I'm sorry to hear you have not had the best experience. I have passed your comments to the leadership team at our Newbury site for further investigation.

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