Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... See more
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... See more
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Arnhem Road 3, RG14 5RU, Newbury, England, United Kingdom
- 0345 2463669
4.2
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick service with a top quality…
Very quick service with a top quality repair. Would recommend
April 16, 2024
DLG Autos fixed our car recently after…
DLG Autos fixed our car recently after someone ran into the side of it. They did an excellent job. Our car came back lovely and clean inside and out and all the repairs done very quickly. Very grateful to them.
April 10, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Car been fix in week time on collect…
Car been fix in week time on collect day she been drop in front by reception dirty inside and finger print all windows and driver side doors tissue dirty been left ..
March 18, 2024
Reply from DLG Auto Services - Newbury
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact the site directly.
Very good staff listened and very…
Very good staff listened and very receptive to issues and processes good job
April 4, 2024
Lovely job done thanks and the person who done valeting too good thanks 👍
Very good good work done
March 26, 2024
Prompt service and good information
Prompt service and good information,
They were happy to fit in with schedule and the car was returned In a nice clean state.
February 26, 2024
Used for Insurance repair
Used for Insurance repair
Good work - bumper and radiator
Returned quickly
Good communications
Dropped a star because returned with the engine coolant alarm.
March 12, 2024
Very efficient service
Really efficient service, the car was returned sooner than expected and the repair is excellent. I would highly recommend.
March 12, 2024
Really good work done on my car
Really good work done on my car, employees were a pleasure to talk with
March 12, 2024
Would recommend 100%
We had very good service, timekeeping good, kept informed about work being carried out. Would recommend 100% Staff very pleasant and polite.
March 6, 2024
AFTER ASCRAPE WITH ANOTHER CAR TO N/S…
AFTER ASCRAPE WITH ANOTHER CAR TO N/S DOORS AND REAR WING THEY REPAIRED THE BODYWORK TO PRISTINE AND NEW CONDITION .I WOULD RECOMMEND THIS FIR WHOLE HEARTEDLY
February 24, 2024
Unprompted review
Thanks!all aspects of task completed…
all aspects of task completed brilliantly, thanks!
February 16, 2024
The service was professional efficient
The service was professional efficient, my hire car turned up early next morning which was great. Very pleased with overall experience.
January 31, 2024
Very helpful and easy to deal with.
February 8, 2024
Picked up brought back with no fuss,the…
Picked up brought back with no fuss,the repair looks better than the original panels,car thoroughly cleaned... fantastic job all round
January 31, 2024
My car was repaired very quickly and to…
My car was repaired very quickly and to the highest standard. Thank you very much!
January 31, 2024
Great customer service
Great customer service, I received from DLG they collected and delivered my car on time and date they promised. The driver handled the car with care. The best part of the service which was great is the online portal which keeps me up to date with the process of my car and also call and text to keep me updated too
January 9, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.