DLG Auto Services - Newbury Reviews 

Excellent and prompt service makes the company great. Frequent updates on the progress of the repair keeps us hopeful and happy.

I recently had an accident and was directed by my insurance company to DLG in Newbury for an evaluation. My experience with them was incredibly disappointing.

Firstly, they inspected my car and concluded that the suspension was severely damaged, the alignment was completely off, and a new steering rack was necessary. Based on their assessment, they wrote off my car, estimating repair costs at a staggering £11,000.

However, the very next day after they returned my car, I went to get the alignment checked elsewhere. To my surprise, the alignment was only slightly off and easily corrected (I have the before-and-after alignment papers to prove it). Additionally, I booked an MOT test and the technician found nothing wrong with the suspension.

Essentially, DLG wrote off my car over a few scratches and minor issues that were far from the severe damage they reported. This misjudgment not only caused unnecessary stress but also could have led to a significant financial loss.

To add to the frustration, when they returned my car, the front bumper splitter was broken. While they did replace it, this kind of mishandling further reflects their lack of care and professionalism.

Overall, my experience with DLG was highly unsatisfactory, and I cannot recommend their services based on my ordeal. They misdiagnosed serious issues, leading to an unjustified write-off, and returned my car with additional damage. Proceed with caution if you decide to use their services.

Excellent service, this company really understands customer service. Excellent communication all through my repair. Very polite and always presented with a smile. Well done to all.

Wonderful experience.The company kept in touch throughout and the repair was completed quickly.
Staff were also lovely, thank you.

Quick, efficient and communication at each stage. Repairs were amazing too

Great communication, follow up, timeliness and professionalism. Excellent repair work and completed quickly - had my car back to me within a week.

Excellent service from start to finish. I highly recommend DLG Auto Services and will defintely use their service again should the need arise.

Brilliant work, brilliant staff, would highly recommend

The staff were very helpful and kept me updated on progress. Sadly the repair quality wasn’t great and had to be rejected twice. The staff excepted this and were apologetic.

Excellent communication, swift service and very good repair .

After a tyre blew causing a lot of rear end damage the DLG team were fantastic from initial phone call to final results delivery. V good repair too. Very highly recommended

Absolutely First Class!

DLG were amazing. Great communication, prompt pick up and delivery and my car is absolutely perfect (and very clean!) Thanks so much!

Have already given a review. Excellent all round

Fantastic communication, reliable, work of super quality

Overall good service

Great communication throughout the whole repair process which was completed to a high standard in a timely manner.

Ist class repair, very prompt, and car returned spotlessly clean inside and out.

The team at Newbury were polite and helpful. They kept me update with the repairs and time scales for repair.

Professional and very good communication.

From booking in with Chrissy to the handover from James Wallis, everything was first class. Excellent quality repair with no evidence that anything has happened. 5⭐