Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... See more
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See what reviewers are saying
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... See more
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... See more
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Arnhem Road 3, RG14 5RU, Newbury, England, United Kingdom
- 0345 2463669
4.2
Great
279 reviews
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Courteous and very efficient.
August 29, 2024
Reply from DLG Auto Services - Newbury
We appreciate your kind words and are glad you had a positive experience.
Reply from DLG Auto Services - Newbury
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Excellent service
Excellent service, car was collected and returned by Derek who gave an excellent helpful service. Car was repaired to and excellent standard with a helpful and informative service all through the process. I would definitely recommend DLG Auto Services. Thank you.
August 8, 2024
Unprompted review
Reply from DLG Auto Services - Newbury
We are delighted to hear that you had such a positive experience with our service. It's fantastic to know that you were impressed with the professionalism and helpfulness of our driver, and that you were pleased with the quality of the repairs and the communication throughout the process. We appreciate you taking the time to share your feedback and we are thrilled that you would recommend our services.
Great service
Easy to deal with, regular updates, on time. great customer service, thank you!
August 20, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words! We are delighted to hear that you had a positive experience with our services. We strive to provide excellent customer service and are glad that you found our communication and delivery to be efficient.
Great communication from the team
Great communication from the team , repair completed earlier than anticipated and fantastic job
August 1, 2024
Reply from DLG Auto Services - Newbury
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about our communication and the quality of the repair. We strive to provide excellent service to all our customers.
Professional
Professional, and excellent communication. Kept up to date on the repair. Car picked up and delivered by respectful and helpful drivers.
August 20, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. It's wonderful to know that you appreciated our communication, the repair process, and the professionalism of our drivers. Your feedback is valuable to us as we strive to provide excellent customer service.
Top marks DLG
When I reported my recent accident, DLG were extremely quick to put everything in place for the repair and car hire to get underway. Communication all the way through was helpful. My car was delivered back to me 2 days early. Well done DLG
July 24, 2024
Reply from DLG Auto Services - Newbury
Thank you for taking the time to share your positive experience. We're delighted to hear that you were impressed with our quick response and helpful communication during the repair process. We're also pleased that your car was returned to you ahead of schedule. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated.
The overall repair process was…job well completed
The overall repair process was completed to a first class finish. Highly recommended job. Very pleased with finish job.
August 14, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with the quality of the repair work and the overall experience. We strive to provide excellent service and appreciate your recognition.
…Good communication
Very quick service eith good communication throughout the whole process. Car looks as good as new too!
August 6, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words! We're delighted to hear that you were happy with our service and communication. We strive to provide our customers with the best possible experience, and it's rewarding to know we met your expectations.
Great service from start to finish
Great service from start to finish. Top quality job, very efficient and kept me informed each step of the way. Thank you !
August 6, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words! We're thrilled to hear that you were happy with the service you received. We strive to provide excellent service and are glad our team was able to meet your expectations.
Top class service
The two gentlemn who colelct our car and later delivery it back to us were friendly,courteous and knowledgable
July 23, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. We strive to provide exceptional customer service, and it's wonderful to know that our team members made a positive impression on you.
Great communication
Great communication throughout repair process. Lovely work completed on my car.
August 6, 2024
Reply from DLG Auto Services - Newbury
We're delighted to hear you had a positive experience with us. We appreciate your kind words about our communication and the quality of the work performed on your car.
Just great
Efficient, polite and a great repair. Both the Collection and return were equally great... professional, friendly and efficient
July 30, 2024
Reply from DLG Auto Services - Newbury
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service efficient, polite, and professional. We strive to provide excellent customer service and are glad that our team met your expectations.
Repair done to good standard
Car taken on date stated. Repair done to good standard. Car returned promptly and refueled.
July 23, 2024
Reply from DLG Auto Services - Newbury
Thank you for your kind words and positive review. We're glad to hear you were pleased with the service and the quality of the repair. We strive to provide our customers with the best possible experience.
Reply from DLG Auto Services - Newbury
Thank you for your kind words. We're thrilled to hear you were pleased with our communication and the speed of our service.
exceeded expectations in all areas
exceeded expectations in all areas, prompt contact and collection, actual repair, communications, and friendly assistance and help from all concerned. many thanks and well done to all.
July 24, 2024
Unprompted review
Reply from DLG Auto Services - Newbury
We're so glad to hear that your experience exceeded your expectations! It's wonderful to know that you were impressed with our promptness, communication, and the friendly assistance you received. We strive to provide excellent service and we're thrilled to hear that we were able to meet your needs. Thank you for taking the time to share your positive feedback.
The whole process from collection to me…
The whole process from collection to me picking up my car was excellent. I really appreciate the text updates through the process, and the phone call to outline the required repairs and anticipated completion date. All the staff were very friendly, and helpful- especially being able to leave the hire car in their safe hands for the hire company to collect. Thank you very much!
July 11, 2024
Reply from DLG Auto Services - Newbury
We are so pleased to hear that you had such a positive experience with us. We strive to provide our customers with a seamless and transparent service, and we are delighted that you found our communication and staff to be helpful. We appreciate your kind words and are glad that we could make your experience as smooth as possible.
Service was quick my car was collected…
Service was quick my car was collected within a few days and returned within a week. The repair was completed and looks great.
July 16, 2024
Reply from DLG Auto Services - Newbury
We appreciate your positive feedback and are glad to hear that you were satisfied with the speed and quality of our service. We strive to provide our customers with a seamless and efficient experience.
Reply from DLG Auto Services - Newbury
Thank you for your kind words. We're thrilled to hear you're happy with our updates, staff, and workmanship. We strive to provide the best possible experience for our customers.
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