Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... See more
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See what reviewers are saying
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... See more
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... See more
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Arnhem Road 3, RG14 5RU, Newbury, England, United Kingdom
- 0345 2463669
4.2
Great
279 reviews
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Brilliant Job
From the day Steve picked my car up he was such a nice guy i do love my car ,it was only a week and my car was back as good as new . Brilliant job chaps Thank you .
November 8, 2023
My car came back as expected
November 8, 2023
Pleasantly SuprisedA prompt response from DLG Auto…
A prompt response from DLG Auto Services at Newbury. Christine in the office very pleasant and informative. James who collected the car and Steve Bevan who delivered it after repair both polite and very punctual with the timings agreed.
October 25, 2023
Work completed very well and quickly.
October 4, 2023
The whole process was seamless.
October 4, 2023
Producing Excellent Results
Good communication. Prompt in all matters.
Repair work completed excellently. It was a no-fault insurance job - work involved included front wing, door & bonnet of Audi.
For me, all things went well.
September 21, 2023
Quality repair
Really pleased with the work carried out on my car, thank you very much for the quality service.
September 21, 2023
Great service.
August 28, 2023
Work was fantastic on my car
Sorry wasn't good at picking my car up also left me with an automatic car without asking me also no instructions left in car to say how to use it otherwise work on the car was excellent and delivery back ok
August 22, 2023
Quick friendly service
August 8, 2023
May use AI-assist with repliesRead more
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Wrong colour job
Had some damage repaired to the rear arch. Panel doesn't look a perfect fit, but I can live with that. Had some wheel damage, wheel was refurbished. Bit it was a different shade and finish from the other 3. Was offered a refurb on the front one to match. Then I would have a pair of odd wheels. I eventually declined the offer.
August 8, 2023
Reply from DLG Auto Services - Newbury
Hello, thanks for leaving your review. I'm sorry to hear you are not happy with the outcome of the repair. I've shared your comments with the leadership team at Newbury, and asked them to look into your case in detail.
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