Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... See more
Location
Switch locationUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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See what reviewers are saying
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... See more
Company replied
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... See more
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, United Kingdom
- 0345 3031680
4.6
Excellent
265 reviews
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Excellent service overall
Excellent service overall. Friendly staff who showed genuine interest and concern for my loss of my car.
June 28, 2023
Excellent Service
Excellent service and my car was completed so quickly. I would 100% recommend DLG Auto Services
Thank you for looking after me sooo well
Kay
June 28, 2023
May use AI-assist with repliesRead more
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Repair work
Body repair looks good, however we have an annoying rattle suggesting something has not been tightened up properly.
3rd July update:
Thanks. Actually I took the car back immediately after the repair as the rattle is very obvious. They told me it was the CV joint and sent me on my way. I knew this was not the case. The CV joint issue happens on near or full lock and driving. The new rattle post repair happens driving 5mph in a straight line! Which I explained.
This weekend I managed to get some time and looked under the car myself and I couldn't believe there is a screw missing holding the trim under the bumper, on the side where the noise is. Whether this is my rattling nose or not, it is definitely not right. Anyways, I did ring Dlg and I'm taking it back in the next couple of days. If this is the problem, then that's great, but I'm not sure how it was missed. Let's see. Fingers crossed!
June 29, 2023
Reply from DLG Auto Services - Orpington
Hello,
Thanks for your feedback. I'm sorry to hear about your concerns. We encourage you to get in touch with our Orpington site so we can look into the rattling noise issue for you.
Excelant service.
May 3, 2023
Great service car came back looking…
Great service car came back looking like new was collected quickly I was informed of the repair every stage of the way very satisfied fantastic communication
May 25, 2023
Excellent paint job
Excellent paint job. Great service - promptly collected & job done quickly- very pleased 😀
May 25, 2023
The company are efficient.
The company are a friendly , efficient. The staff from reception, collection and delivery are so helpful, very friendly and nothing is too much trouble. Keep you up to date at all times.
My car came back pristine, inside and out.
April 25, 2023
Made a stressful situation easier
Made a stressful situation easier and was kept fully informed at all times did what they said they would do and finished repair was excellent would recommend this branch of the company
May 16, 2023
Excellent efficient Service
May 15, 2023
Fantastic speedy service
Fantastic speedy service - I was kept fully updated all the way along and the work was carried out with a very high standard
May 11, 2023
It ends well
I had a crash at the beginning of April. After dealing with my insurance I was referred to DGL auto services They collected my car from my drive on 18th April & left a courtesy car-
My car was ready for collection 2 weeks later (2/05) - great job done -
I enjoy the fact they kept me informed of developments at all time , they were always very polite and helpful. Great work, great services
April 18, 2023
Unprompted review
Very Good Repairs
Generally ok although I did have to send the car back due to the body trim not being aligned correctly but this was dealt with very quickly.
May 2, 2023
Efficient and organised
Attention to detail and interpersonal skills of the people dealing with my enquiries
April 18, 2023
The job was done very good and the care…
The job was done very good and the care cleaned outside and inside,very happy 😊
May 2, 2023
Excellent repair work
Excellent repair to panels and an alloy wheel. I was also compensated because the repair took longer than expected.
May 2, 2023
Could not be improved on
April 26, 2023
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