DLG Auto Services - Wakefield Reviews 

480
TrustScore 4.5 out of 5

4.3

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB


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Rated 5 out of 5 stars

I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.

Rated 5 out of 5 stars

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more

Rated 5 out of 5 stars

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... See more

Rated 5 out of 5 stars

I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom

  • 0345 3031704

4.3

Excellent

TrustScore 4.5 out of 5

480 reviews

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4.3

All reviews

(480)

674 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking customer service and ability…

Shocking customer service and ability to plan ahead. Car was due back over 5 weeks ago. I've been extremely patient but constantly having to chase them for updates, sitting on hold and then them not calling back when they say they will is completely draining. Excuses are always waiting on parts or waiting on specialists so can't even give you a revised completion date, never any apology for the incovenience. It seems picking up a phone to chase their suppliers or update customers is just too difficult for this company.

May 7, 2024
Unprompted review
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

Thank you for your feedback. Unfortunately there is a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time

Rated 1 out of 5 stars

1st time in car fully road worthy drove…

1st time in car fully road worthy drove over to show so they could preordered parts, car collected then not touched as awaiting parts on back order 3 weeks plus, went over and swapped over as courtesy car stank like an old pub

2nd time weeks later car re collected returned but sun roof blind not tensioned up after repair to panorama sun roof, plus loose wire on tail section, took it back to show Arranged recollection with a courtesy car from a other source .

3 rd time car collected courtesy car no show. Emailed DLG a wow they answered ( that was a first never reply to quite a few
Text contractors by Messages never answering the phone all documented)
They stated will case up ( according to hire firm this was first request, funny it was timed 10 minutes after my email to them.
Car blind now ok but returned but rear off side internal light lens broken, was advised but asked for car back as it was on back order?
So still not 100% repaired

April 30, 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We apologise for the inconveniences you've experienced with your vehicle repairs. We understand your frustration and want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and we regret that we have fallen short in this instance.

We are actively working to address these matters and will do our utmost to ensure that your vehicle is repaired to your satisfaction as soon as possible.

We appreciate your patience and understanding as we work through these challenges. Thank you for bringing these concerns to our attention. Your feedback is essential in helping us improve our services and provide a better experience for our customers.

Rated 5 out of 5 stars

Excellent

Communication was superb, the quality of the repair was exceptional, everybody I spoke to was polite and courteous....

April 23, 2024
Rated 5 out of 5 stars

Excellent service

Excellent communication, picked up the car from my work,I was called to say when it would be done, returning it a week later fully repaired to a heigh standard and valeted. I’d highly recommend DLG Auto Services.

April 23, 2024
Rated 5 out of 5 stars

Shiny and New

Excellent service from super helpful people and a cracking job done too. Car came back all shiny and new, looking in mint showroom condition.

April 16, 2024
Rated 5 out of 5 stars

The communication

The communication, at all stages of repair were excellent, and the vehicle was repaired and returned sooner than the original date stated.

March 27, 2024

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