DLG Auto Services - Warwick Reviews 

500
TrustScore 4.5 out of 5

4.7

Lock Lane 15, CV34 5AG Warwick, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more

Rated 5 out of 5 stars

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more

Rated 5 out of 5 stars

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more

Rated 5 out of 5 stars

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom

  • 0345 878 5599

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(500)

655 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our car went to repairs following road…

Our car went to repairs following road accident. We were ready to have the most stressful time ahead of us but the repair was done quickly ( in 3 days ), and I truly appreciate the clear communication throughout the process. It’s rare to find a garage that goes above and beyond to ensure customer satisfaction, and I’m grateful our insurance company works with DLG
Thank you once again for your hard work and dedication.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Professional repairs

Had a non fault accident and DLG fixed my car

Great full to the team at DLG Warwick they did an professional high standard repairs job to my car

Car looks better then before doesn't even look like it was involved in an accident

Keep you updated as well on what's happening

Polite staff who really do go out of they way to make your car 100 times better then before

Really appreciate them

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service and very helpful and polite staff. Updates on repair were given regularly and my car was collected and returned like new . Would recommend this company .

March 17, 2025
Unprompted review
Rated 2 out of 5 stars

My car was collected by DLG Warwick for…

My car was collected by DLG Warwick for repair after an accident via my insurance company, they could only pick it up from my home address as they did not cover my work address even though it’s just 10miles away so I needed to take unpaid leave off work as their timeframe was 8am-12pm. My car was collected and driven back to their garage rather than on a truck so using my fuel. The courtesy car was dropped off dirty inside and out, there was no screen wash and the windscreen was all smeared, there was only 20miles of fuel left, a dust cap was missing and the tyre pressure indicator was on. I had to go to a petrol station 3 times over the week to pump up the tyres and get my hands dirty from the dirty tyres. I reported it to the garage after pumping them up the second time and they said they would fast track my car to get finished and drop it off the following day, I took the morning off work unpaid and no one turned up. They called me that afternoon to say it would be the following day so I had to take that morning off unpaid too and it was dropped off successfully on a truck with barely any fuel left in it. The repair work completed was good but my car was dirty when it was delivered back and the driver said he would get the garage to contact me about giving me money to get it cleaned properly, no one ever contacted me.

March 4, 2025
Unprompted review
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.

Rated 5 out of 5 stars

Amazing service

The service we received was excellent and we were grateful to receive continuous updates about the repair process. The vehicle was repaired very quickly and came back looking like new!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This was an excellent experience. My car was collected, repaired and returned quickly and a hire car provided. I was kept well informed by your staff. Thank you.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service, Fantastic outcome

Absolutely great service from start to finish. I was given a courtesy car at the same time as my car was collected for repair. Very informative and communication was brilliant. The work was carried out to an excellent standard and my car was delivered back.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Accident repair

From the collection of my vehicle to returning it, this was the best service. In terms of getting the work done my vehicle was repaired immediately and I was very well informed. My replacement car with Auxillis was also brilliant. A very efficient service.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been asked several times to…

I’ve been asked several times to review. Very annoying

March 20, 2025
Unprompted review
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

We understand your frustration with being asked to review multiple times. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Polite staff. DLG dealt with my repair quickly. Kept me informed and returned my car in great condition on time and as promised.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The whole procedure from pick up of my car, leaving a courtesy car, repair and then return was carried out with an excellent level of efficiency. The repair was carried out without fault. On the whole an excellent service.

February 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look