DLG Auto Services - Warwick Reviews 500

TrustScore 4.5 out of 5

4.7

Lock Lane 15, CV34 5AG Warwick, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more

Rated 5 out of 5 stars

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more

Rated 5 out of 5 stars

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more

Rated 5 out of 5 stars

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom

  • 0345 878 5599

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dear DLG Auto services

Dear DLG Auto services, just wanted to say a big thanks for turning my van around so quickly! Being a window cleaning service it would have been such a delay in getting my work done. Brilliant work, came back nice and clean too.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

All round excellent

All round excellent. Car picked up from home. Kept me informed about progress via internet. Repaired and returned in a week. All great service. Thank you.

April 23, 2025
Unprompted review
Rated 3 out of 5 stars

Car repaired well but not cleaned to same standard.

Car repaired really well. Can’t tell the difference between old and new parts. Superb work. Interior was supposedly cleaned though it looked like someone quickly went around with a hoover leaving lots of dust behind. My car was quite dirty and used though, but still, it was supposed to be cleaned to a high standard and I went over it with my own hoover when it was returned. This is why only three stars not five.

April 25, 2025
Unprompted review
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

We appreciate your feedback and are glad to hear that the car repair was done to your satisfaction. We strive to provide a high standard of service and are disappointed to hear that the interior cleaning did not meet your expectations. We will take your comments seriously and use them to improve our cleaning procedures. We value your business and hope you will choose us again in the future.

Rated 5 out of 5 stars

Excellent service

From the start I was kept informed of when my car was to be collected and the work necessary to repair the damage. The chap who came to collect my car was very friendly and when it was returned, it was parked on our drive and the keys posted through the letterbox as I was out. Overall, we received excellent service and the process was made as painless as possible.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed with repairs by DLG Warwick

DLG collected my car from home on Tuesday, they kept me upto date with the ongoing repair process. Fortunately the damage wasn't too bad. On Friday, they called me to say all the repair work was done and my car was ready to be returned. I chose to collect it myself Saturday morning. The repairs are superb, you can not tell there was ever any damage. Plus, they gave my car a clean. Very pleased with the service.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

All ends well! …

Very thorough in providing information regarding collection of damaged car, regular communication regarding on how the repairs were going and then delivery of repaired car. The repair itself seems faultless and it was also completely valeted too! Great job.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Repair

Car went for a repair. Great job and clear consistent communication throughout. Thanks for a great service

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

My car went in for accident replacement of driver wing mirror - great service from allocation of work by insurer, collection of car to return delivery of car.

April 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look