DLG Auto Services - Warwick Reviews 500

TrustScore 4.5 out of 5

4.7

Lock Lane 15, CV34 5AG Warwick, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more

Rated 5 out of 5 stars

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more

Rated 5 out of 5 stars

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more

Rated 5 out of 5 stars

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom

  • 0345 878 5599

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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Rated 5 out of 5 stars

My insurance company directed the…

My insurance company directed the repair of my car. DLG team were swift at their response to pick up my car and the repair was 5 star across the board. Customer service was exceptional and also had issued me a courtesy car too. I will highly recommend them to any one.

April 25, 2025
Unprompted review
Rated 3 out of 5 stars

What was done was very good but …….

Everybody I spoke to was helpful and knowledgable and the repair work completed is very good and the car was returned clean. However some damage on the underside of the car was missed otherwise the rating could have been five stars.

May 13, 2025
DLG Auto Services - Warwick logo

Reply from DLG Auto Services - Warwick

Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns

Rated 5 out of 5 stars

DLG Auto Services acted efficiently

DLG Auto Services were appointed by my insurers to handle the repair to my car. A temporary replacement was provided very efficiently. The nature of the repair necessitated the services of the Main Dealer but DLG kept me informed throughout.My car and the courtesy car were exchanged efficiently.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Experience was seamless.

Experience was seamless.
My insurance company dictated the repair and respray was done by DLG Auto Services. Contact was made very quickly by them and the repair booked in. Replacement car provided with no problem by a very friendly, chatty man. You can see progress of repairs with their online portal for which they provide a link. My car was returned on a low loader and had been cleaned inside and out. Repairs to dents and paintwork appear flawless. Recommended.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

After an accident in my notability car…

After an accident in my notability car DLG were appointed to do repairs they were very informative of all what was going to be done after it was picked up and accessed.The repairs were done sooner than the estimated time (even though I was given courtesy car.)
The repairs were done to a very high standard and my car came back cleaned and looking like new.
Very happy with the outcome.

April 16, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent communication

Excellent communication, repairs were done very well, but it did take a while. Estimates for time of completion served to raise hopes that were then dashed as new parts were discovered to be needed- this happened a few times so that there was a month difference between first estimate of completion and actual completion. However, staff always available and helpful and courteous on phone, repairs have been done well, courtesy car was good, delivery drivers were efficient, clear, and very pleasant.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

This company was selected by insurance firm and i can say well chosen.
They kept me informed from pre-collection to redelivery of my car.l by text and phone.
I knew what was brunf done, had bern done, replacement parts and paperwork to back it up.
I would recommend them.

April 25, 2025
Unprompted review

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