DLG Auto Services - Warwick Reviews 500

TrustScore 4.5 out of 5

4.7

Lock Lane 15, CV34 5AG Warwick, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more

Rated 5 out of 5 stars

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more

Rated 5 out of 5 stars

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more

Rated 5 out of 5 stars

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom

  • 0345 878 5599

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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Rated 5 out of 5 stars

Great service from start to finish.

My insurers arranged for my car to go to DLG and my experience was an excellent one. All staff were courteous, knowledgeable and very helpful. When I called to check out details regarding my courtesy car the phone was answered promptly and my queries resolved. I was contacted at each stage of the repair,ice from start to finish as promised, and the collection and delivery staff were excellent.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient , communication brilliant . Could ring if I needed to . Really lovely staff especially the two men who took my car in and delivered it back . Repair looks good up to now . Only took 3 days 😊

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely great communication from…

Extremely great communication from them, I was very very impressed with that! They were very kind and understanding, the repairs carried out to my car made her look brand new. The only negative I have to say is that they were very kind to clean inside and out of the car and the inside on the dashboard it appears they either used some chemical or something went wrong as in they didn’t clear it off properly or something it looks smudgy/sticky, no damages as it easily comes off with a wet wipe

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Repairs

Repairs. There was a delay in getting the parts required for the repairs to my car following an accident. DLG contacted me every few days to inform me of progress & they also contacted the company from whom I had a hire car. The repairs are excellent, the car is as good as new

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed, very impressed

We took our car to a local bodyshop in Leics and they were full of doom and gloom; saying replacement parts would be months. DLG was the insurance company nomination, they collected and delivered our car promptly, and it was back to as good as new in two weeks. No issues with the colour matching, a pearl red Mazda colour. Excellent job.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Really professional, great communication and friendly staff. Very pleased with the work done and the short time it took.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Inpressive repair to Toyota Prius

I had a low speed collision in a car park in a 2018 Toyota Prius. The driver’s side light assembly hit the bumper of an oncoming car. Did a lot of damage to the front bumper, bonnet, front side panel and some electrics. DLG said it was repairable. They made an excellent repair and were very helpful and efficient.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

Speedy service. Very well mannered and informative staff. Work done was 1st class and came back cleaner than its ever been. Cheers guys.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Took a little longer than I expected but perhaps I had expectations which were too high. I was kept well informed throughout,
Excellent service from collection to return, and I was delighted with the repair and how my car had been valeted.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Bmw i3 repair

Bmw i3 repair after neighbour drove into it head on when it was parked. Kept me informed all the way what parts was ordered them when ready brought back to me by truck after a full inspection they made a great repair could not tell it had been damaged with 5 years guarantee brilliant job thank you.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

I am still dreaming

I am still dreaming. My experience with DLG Auto Sercices Warwick in May 2025 was very good. excellent skills, great work done, attention to details and wonderful staff who updated me on the progress being done. My car was fixed and repainted within a short period of time. Thank you very much for your hard work.

May 28, 2025
Unprompted review

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