First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
Company replied
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See what reviewers are saying
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... See more
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... See more
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, United Kingdom
- 0345 3031732
4.3
Excellent
257 reviews
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More care needs to be taken.
More care needs to be taken checking the job was completed correctly, quality control. In first instance the car door was out of alignment on returning vehicle. Then found parts were missing from the top of the wing inside the bonnet area and had to ask to have them to be replaced. Once these jobs were completed then satisfied with final result.
December 20, 2024
Reply from DLG Auto Services - Wednesbury
We appreciate you taking the time to share your feedback. We understand your frustration with the initial issues you encountered. We strive to ensure all work is completed to the highest standard and are committed to improving our quality control processes. We're glad you were satisfied with the final result after the necessary adjustments were made.
100% happy with the service the best…
100% happy with the service the best ever garage service in last 50 years John moore
December 10, 2024
Absolutely fantastic service from the…
Absolutely fantastic service from the point of collection to the return of my vehicle. The two drivers that collected and returned my vehicle were polite, courteous and proffessional. I also liked the link that kept me updated on the status of the repair. I also had my car back before the original date. On return, the car was also cleaned. I would highly recommend DIG Auto services to anyone. Excellent.
December 16, 2024
Unprompted review
Very efficient and excellent…
Very efficient and excellent communications and a first class repair
December 10, 2024
Excellent service
Good communications throughout, minor issues sorted out promptly, excellent service.
November 6, 2024
From start to finish were pprofessional…
From start to finish were pprofessional and thorough. Even finished my car really quickly so very happy
November 26, 2024
Outstanding service,
November 19, 2024
the whole experience from pick up to…
the whole experience from pick up to delivery was first class. Communications were timely and precise. The repairs carried out were of a high standard. The car was delivered freshly valeted, washed and polished. 5 star service.
November 19, 2024
Unprompted review
Kept informed all the way through…
Kept informed all the way through repair. Quality of repair was excellent, car collected and delivered when advised
November 6, 2024
Overall service was good
Overall service was good, two niggles over spray on the door handle and interior was dirty
October 21, 2024
Unprompted review
DLG Auto Services took the stress away…
DLG Auto Services took the stress away regarding the repairs to my car. A very professional,friendly and efficient service. I received regular updates regarding the progress of the repairs to my car. I got my car back before the scheduled time which was a great bonus for me. I can't fault anything.
November 6, 2024
Very professional from start to finish
The whole process was good from start to finish
They called straightaway to introduce themselves
We didn’t wait long for them to collect my car and it only took them a week to do all the repairs to it
They called or text to update us about 3 times during the week.
Delivered it back to us in a week.
Well impressed. Would definitely recommend them
Thank you
October 18, 2024
Informed of everything
Informed of everything, times, dates good service and fantastic repair to car.
November 6, 2024
Had an excellent service and I was…
Had an excellent service and I was pleased with the expediency of the repairs and return of my vehicle.Staff were really friendly and helpful at all times.
Thank you ☺️
October 29, 2024
Excellent service
Very efficient service. Repair sorted in a few days and good communication
October 15, 2024
Professional and high standards of repair
Had the work done through insurance. Professional at all times. High standards of repair.
October 22, 2024
Apart from an administration mistake…
Apart from an administration mistake the service was professional timely and friendly
October 15, 2024
First Class Service
Excellent service, kept me fully informed about how the repairs were progressing. Car returned on time with the repair carried out first class.
September 24, 2024
Reply from DLG Auto Services - Wednesbury
Thank you for your positive feedback! We are thrilled to hear that you were happy with our service. We strive to keep our customers informed throughout the repair process and are pleased that you found our team to be helpful and efficient. We appreciate your business.
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