DLG Auto Services - Wednesbury Reviews 

257
TrustScore 4.5 out of 5

4.3

Patent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB


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Rated 5 out of 5 stars

First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.

Company replied

Rated 5 out of 5 stars

Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... See more

Rated 5 out of 5 stars

This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... See more

Rated 5 out of 5 stars

First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, United Kingdom

  • 0345 3031732

4.3

Excellent

TrustScore 4.5 out of 5

257 reviews

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4.3

All reviews

(257)

487 reviews in the last 12 months

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Rated 5 out of 5 stars

Insurance job

Great clear communications while my ca was repaired by the team. Collected and returned when they said, advised of process through the process. They even hoovered the car, a valet would have been even more impressive.

September 24, 2024
DLG Auto Services - Wednesbury logo

Reply from DLG Auto Services - Wednesbury

We appreciate your kind words and are glad to hear that you were pleased with the communication and service you received during your car repair. We strive to provide our customers with a positive experience, and we're happy to hear that our team met your expectations.

Rated 5 out of 5 stars

Helpful and reliable advice and support

Helpful and reliable advice and support

September 24, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We appreciate your feedback and are glad to hear that you found our advice and support helpful and reliable.

Rated 5 out of 5 stars

DLG made immediate contact and detailed…

DLG made immediate contact and detailed the plan to collect my damaged vehicle for repair. Their man arrived on time and quickly and efficiently loaded my car and took it away. I was regularly kept informed of progress. Unfortunately, the repairs took longer then anticipated due to unforseen delays in parts availability. Eventually my car was delivered back after repair which was to a very high standard

August 27, 2024
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Reply from DLG Auto Services - Wednesbury

We appreciate your kind words and are glad to hear that you were pleased with our service. We understand that unforeseen delays can be frustrating, but we are committed to providing our customers with the highest quality repairs. We are happy to hear that you were ultimately satisfied with the work performed on your vehicle.

Rated 5 out of 5 stars

Best service

Best service good communication very helpful professional people

September 3, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We appreciate you recognizing our service, communication, and helpful staff. We strive to provide a positive experience for all our customers.

Rated 5 out of 5 stars

Excellent service from the moment my…

Excellent service from the moment my car was picked up to finish. Great job.

August 20, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We're so glad to hear you had a positive experience with our service. We strive to provide our customers with the best possible service and appreciate your feedback.

Rated 5 out of 5 stars

Brilliant service friendly staff…

Brilliant service friendly staff excellent work carried out

August 20, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We're delighted to hear you were happy with our service, staff, and the work we carried out. We strive to provide the best possible experience for our customers.

Rated 5 out of 5 stars

DLG AutoServices were extremely…

DLG AutoServices were extremely efficient at working in conjunction with my insurance Company and the Courtesy Car Company to arrange to fetch my vehicle, mend the damage to an excellent standard, and return the car to my home address. The driver was friendly and helpful, as were the all the phone operatives I spoke to in arranging dates and times. Highly recommend.

August 14, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind review. We are delighted to hear that you had a positive experience with our services. We strive to make the repair process as smooth and convenient as possible for our customers, and we are glad that our team's efficiency and communication met your expectations. We appreciate your recommendation and will continue to work hard to provide excellent service.

Rated 1 out of 5 stars

Terrible

Terrible, minor crash went through insurance and went to these guys and had no update of my car and what’s going on with it. 4 weeks later I had enough and decided to get my car back and I’ll do it myself. They still hadn’t of touch it in 4 weeks of having it. Every single time I had to ring up for updates

August 15, 2024
Unprompted review
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Reply from DLG Auto Services - Wednesbury


Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct

Rated 5 out of 5 stars

A first for me in almost 40 years of…

A first for me in almost 40 years of driving. My car had been involved in a RTC and from notifying the Insurance Company to the point of collection/delivery; DLG Auto Services provided an open, honest and transparent service. We were kept up to date with the repairs daily which gave us piece-of-mind. I would highly recommend DLG Auto Services to anyone requiring a similar service.

August 14, 2024
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Reply from DLG Auto Services - Wednesbury

We are delighted to hear about your positive experience with our services. It's wonderful to know that you found our communication and transparency to be helpful during a stressful time. We strive to provide our customers with the best possible service, and we're glad that we were able to meet your expectations. Thank you for sharing your feedback and for recommending us.

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. When my car was delivered back to me within two weeks it looked brand new......their work to repair the damage was exemplary and I would recommend them everytime.

August 6, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words! We're delighted to hear that you were so pleased with our service. We strive to provide a seamless and high-quality repair experience for every customer, and it's wonderful to know that we met your expectations. We appreciate you taking the time to share your positive feedback.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, efficient service, excellent repair

August 6, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We're thrilled to hear you were happy with the friendly staff, efficient service, and excellent repair. We strive to provide the best possible experience for our customers.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, excellent and helpful collection and delivery.

July 19, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We appreciate your positive feedback and are glad you had a positive experience with our service.

Rated 5 out of 5 stars

Super

Excellent service from start to finish

July 30, 2024
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Reply from DLG Auto Services - Wednesbury

Thank you for your kind words. We're delighted to hear you had a positive experience with our service.

Rated 1 out of 5 stars

FORTH TIME LUCKY I HOPE!

FORTH TIME LUCKY I HOPE!
We had incident where other party hit us from back due to which we had damage to the back of car, exhaust had to be replaced and paintwork. We clearly advised the garge when it was first collected that there is engine light started coming up after we drove the vehicle back from the incident as when this accident happened we were quite close to home. The took the Car (First time in March24) and repaired it we collected the vehicle drove back half way through the engine light started showing up again then called the DLG office advising off this issuse and they said we will order the part and collect the vehicle. Car collected (Second time end of April 24) and went to collect the Car and again we just drove back half way through the journey the engine light showing again then took the Car back striaght away and one of team came and checked it said that Car has many sensors it could be anyone so they will order an another part and will call us when arrived to book the car back in. When we collected the car well as the engine light it started showing speed sensor lightAVS which they can't replace as its wear and tyre and we should get them changed. Fair enough we will only get the Speed sensors changed when the engine light issuse is fixed don't want to take the car to another garage while the repair for accident damage is going on. DLG called us in (July24) confirming part has arrived this is after us chasing Churchhill for 2 months. The Car was collected second week of July 24 and we went to collect it 24th July 24 and again same thing happened just soon as we drove back the engine light was coming up again. Called them while still in Car to complain and was told did you replace the Speed senors as this is why the light is coming up and if we could get the speed sensors replaced and get diagnostic report from garage. My question is did they ever actually replaced the part and when the car was collected first time the engine light had nothing to do with Speed sensors then why now they just trying to wash their hands off this repair. I not willing to take the car to another garge as if any other reason comes up in diagnostic report they gone put on us to get it repaired. they took the car 3 times they need to provide us first what diagnostic reports they run. Just nothing but stress and anxity well as recovering from injury from this incident. No one is going to buy the car with engine light showing up if we try to sell it will reduce the value of the Car. Been with church hill for past 8 years never had any issuses in the past but this time its just never ending.

March 24, 2024
Unprompted review
DLG Auto Services - Wednesbury logo

Reply from DLG Auto Services - Wednesbury

We understand your frustration with the ongoing issues with your vehicle. It's understandable that you're concerned about the engine light and the impact it could have on the value of your car. We appreciate you bringing this to our attention and will share your feedback with the appropriate team.

Rated 5 out of 5 stars

They kept me fully informed about my…

They kept me fully informed about my repairs on a regular basis. They were polite and an informative when they came to collect and return my vehicle.

July 23, 2024
DLG Auto Services - Wednesbury logo

Reply from DLG Auto Services - Wednesbury

We appreciate your kind words and are glad to hear that you were kept informed throughout the repair process. We strive to provide excellent customer service and are happy to know that our team met your expectations.

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