First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... See more
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... See more
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, United Kingdom
- 0345 3031732
4.3
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repair done to high standard
Repair done to high standard. Quick and informative. And the valeting was a nice touch.
June 26, 2024
Very efficient and pleasant.
Very efficient and pleasant.
Repaired sooner than anticipated.
June 26, 2024
Amazing service
Amazing service, from collecting our damaged car to repair, everything done with the utmost professionalism. They kept us informed all the way through process can’t fault them.
June 13, 2024
Unprompted review
Quicker than expected
The repairs were completed 6 days early they did a very good job and the car looked like new .The staff I interacted with on the phone or in person were very polite and friendly .
May 20, 2024
Regular updates and clear explanation…
Regular updates and clear explanation of work on my car
June 12, 2024
Satisfied customer
From my brand new car being picked up by DLG AUTOS I was informed when they had it at there premises and kept me updated regularly on progress. I did call them for some information and was given an answer straight away in a layman's tongue soil understood everything. My car was returned to and It was as though it had just left the showroom
June 12, 2024
Brilliant job on my car.
Brilliant job on my car.
Very good and trustworthy aswell as I left a birthday card with money in it in the courtesy car and they posted it back to me.
Thank you DLG
June 5, 2024
Fast and Friendly Service throughout
Communicated well throughout. Any questions I had were answered immediately, fast and friendly service!
May 29, 2024
Car repair
They fetched my car when they said, repaired it quickly and efficiently and returned it when arranged.
May 7, 2024
Cannot fault the service
From collection to return I cannot fault the service I received. The driver was very courteous and he and the company kept me well informed
May 15, 2024
Unprompted review
Quality service
Quality service, prompt delivery quality workmanship, polite and efficient delivery staff.
May 14, 2024
I was very happy with service provided
I was very happy with service provided, all was perfectly organised from start to the end. They picked the car and delivered back, repairs were very quick and I was informed regarding every step. Also, car looks better than before as it was nicely cleaned as well 🙂 Many thanks.
May 14, 2024
Excellent experience
When your car is involved in an accident you need a company who is efficient, provides regular updates and delivers what they promise. This is my experience with DLG Autoservices. They were excellent throughout!
April 15, 2024
Great service and great communication
April 30, 2024
Very efficient on collection and…
Very efficient on collection and delivery. Workmanship to a high standard
April 30, 2024
Great service picked my car up told me…
Great service picked my car up told me how long it would take to repair after inspection finished in less time than expected brought car back before time given very please with service 10outof10
April 26, 2024
Unprompted review
Picked our car on the day we arranged…
Picked our car on the day we arranged and returned it a few days before they said it would be ready work we had done was very good
April 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.