Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean &... See more
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See what reviewers are saying
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... See more
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... See more
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, United Kingdom
- 0345 3031737
4.7
Excellent
317 reviews
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Very good service start to finish
Very good service start to finish. Turned up when expected, good communication throughout. The repair is first class. A 5* experience all round.
March 25, 2024
Brilliant / Excellent / Professional
Brilliant service, professional manner from first phone communication to collecting my vehicle. The car had been cleaned inside and out when I collected it. Excellent fix job on the dented car door too !
April 30, 2024
Quick service and very friendly
April 23, 2024
Excellent repair plus great customer care
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the damage.
DLG Auto Services kept me up to date at each stage of the repair process. In every conversation with me they were consistently informative, helpful and kind. I really couldn't have asked for more.
April 8, 2024
A very good job was made of my car but…I had a crazy panic attack about the steering wheel and I was soon assered by the staff.
A very good job was made of my car but also when it was collected the driver pointed to a leak in the boot which I didn’t know was there and I have since attended too
March 26, 2024
Very quick and efficient.
Very quick and efficient.
If I had known that the repair would so quick, I wouldn’t have bothered with a replacement vehicle
April 10, 2024
Excellent at keeping in touch and very…
Excellent at keeping in touch and very flexible with timings.
April 10, 2024
Excellent repair done very quickly
Excellent repair done very quickly. Dropped off courtesy car and took my car. All in all a great service
April 4, 2024
Effective insurance repair
Insurance claim. Repair to bodywork appears to be a good standard and within timescale stated. But some information on what exactly was done (paperwork) would have been helpful.
March 19, 2024
DLG W.G.C.
DLG WGC have done a fantastic repair.
They kept me up to date on the progress of my car and were very helpful and the service was outstanding .
April 2, 2024
Unprompted review
May use AI-assist with repliesRead more
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Over all the service was good but the…
Over all the service was good but the finish wasn't 100% as you can still see swirls in the paint when it's a sunny day. I'm no sprayer but it does stand out and looks different to the rest of the car.
March 26, 2024
Reply from DLG Auto Services - Welwyn Garden City
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall. However, we sincerely apologise for the less-than-perfect finish on your car's paint. We understand how frustrating it can be when the results don't fully meet your expectations.
If you have any further concerns or require any assistance, please do not hesitate to contact us.
A job done properly
A job done properly, good communication, easy to access updates, very reliable service - one happy customer.
March 26, 2024
Perfect service
First class service even though parts supply from the manufacturer was delayed. Repairs were perfect and I would thourouly recommend for any repair work.
March 19, 2024
all very efficient…
The delivery and collection of the loan car was conducted in a timely and efficient manner.
I was kept informed of the progress of the repairs to my car, and the repairs appear to be to a high standard.
March 12, 2024
Very happy with repairs and good…
Very happy with repairs and good communication between us and them. Very friendly and helpful reception team.
March 12, 2024
Very good service all round
March 6, 2024
Great job on damaged car…
Fantastic company to deal with very professional friendly and helpful
March 6, 2024
Highly recommended!
Excellent, prompt service and communications from beginning to end, taking all the stress out of the situation for us. Everyone we dealt with was professional, friendly and helpful. Did a great job on the car. Would thoroughly recommend.
February 16, 2024
Repair was carried out quickly.I was…
Repair was carried out quickly.I was kept well informed of repair progress.
Very efficient,made process easy.
February 16, 2024
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