Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean &... See more
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See what reviewers are saying
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... See more
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... See more
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, United Kingdom
- 0345 3031737
4.7
Excellent
317 reviews
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Car repair services.
Car collected for repairs on time as arranged.work schedule advised and adhered to during repairs .Car cleaned prior to redelivery at time arranged.
Cannot fault service received from company. Many thanks.
December 19, 2023
Great service from DLG
Great service, speedy repairs, picked up and dropped off car with a smile, always keeping me updated throughout.
December 19, 2023
All went very smoothly
All went very smoothly
Upto date info. Person who came to collect the car very polite and professional
December 19, 2023
Very good job from book investigators…
Very good job from book investigators and collection of the vehicle, up to the end of the repair process.
Many thanks for all your help.
December 19, 2023
DLG are very helpful
DLG are very helpful and explain what they are going to do to remedy the problem.
I am still having a problem after they had fitted a recycled door but the engineer had already informed the help desk that if I rang then a new part needed to be ordered.
December 19, 2023
Very nice experience with this company
Very nice experience with this company. They repaired my car after little damage. Their employee picked up my car very was very kind and polite. After repair my car looks like new, was also completely washed on their carwash. I would like to comment on this company to everyone who is looking for a good workshop. Andrzej
December 6, 2023
Updated me on the status of the repair…
Updated me on the status of the repair regularly, completed the work within the stated timeframe. The car on return looked superb. Altogether a splendid experience.
December 6, 2023
Good experience
Very good service from car collection to delivery. Kept up to date. Repair good. Car returned well valeted.
November 29, 2023
I cannot fault the excellent and…
I cannot fault the excellent and efficient service I received from very helpful and pleasant staff.
Thank you.
November 29, 2023
Friendly helpful staff,excellent work.
November 29, 2023
I was notified every step of the way
I was notified every step of the way
The experience was super positive
November 29, 2023
Great communication
Great communication, speedy service, superb repair of my car, returned to me cleaned inside and out, very happy with DLG Auto Services
November 21, 2023
Fantastic repair work
Fantastic repair work, our car looked like new. Plus very friendly staff.
November 15, 2023
DLG for professional excellence
DLG are an extremely professional company, with extraordinary employees.
November 21, 2023
Quick, efficient, polite and good workmanship
Estimation of the damage and li,Ely repair time were quick and accurate. People who collected the car were polite and efficient. Car was returned on the estimated repair date, clean inside and out. Good workmanship, good communication. Very happy
October 30, 2023
Service was quick and efficient
Service was quick and efficient. Staff were polite and helpful.
October 28, 2023
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