DMB Car Seats Reviews 244

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats much easier. Many highlight the outstanding service, noting quick responses, efficient appointments, and thorough support. People appreciate the personalized advice and the effort taken to ensure the right product fit for their specific needs and vehicles. The products themselves are highly regarded for their safety and suitability, with many customers expressing satisfaction with their purchases. Reviewers frequently commend the company for going above and beyond, providing valuable insights into car seat safety and even assisting with installation and proper child positioning. The overall sentiment points to a highly positive and reassuring experience for parents seeking car seat solutions.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff's extensive knowledge,... See more

Service

People report positive experiences with service. Customers consistently praise the fantastic and brilliant... See more

Product

Customers had positive experiences with product, consistently praising the knowledge and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

A really excellent service. Car seat safety info is so difficult to digest, so speaking to an expert is invaluable. They helped us picking seats for two small cars while still being able to maintain r... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

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1-star

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Rated 5 out of 5 stars

Car Seat fit check…

I got in touch with Deborah for advice about a spare car seat for my 3 year old for his grandparents car. Deborah was quick to reply and provided me with an abundance of advice and relevant links about the safety of ERF. I then booked a fit check for the current car seat. Deborah gave an expert fit and check and demonstrated where to check if the car seat was still suitable for him. At the same time, Deborah saw my little girl sat in her car seat and saw that the isofix base was not required in Granny's car, due to the seats being sloped, and Deborah correctly fitted the car seat using the seat belt to secure it in place. I had my daughter in a car seat wrap and Deborah gently reminded me that it can cause over heating and to just use a blanket when transporting her between the house and car. I would highly recommend using DMB services for advice or to purchase new car seats for your child.

January 28, 2026
Unprompted review
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Reply from DMB Car Seats

Thank you Amanda for the lovely review.

Rated 5 out of 5 stars

Highly recommend

From my first contact with Deborah I knew she would be perfect in helping me find my babies new car seat. I wanted the safest car seat. She was very knowledgeable and asked lots of questions to ensure she could recommend the right car seats for my girls age, height and weight. She gave full detail on each car seat and helped me pick my new one.

I live a long distance from DMB so wasnt able to see Deborah in person however, the after service care and support was amazing too. She guided me on fitting the car seat and correct positioning for my baby.

Cannot recommend Deborah enough, if your looking for a new car seat please get in touch with her.

November 27, 2025
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Reply from DMB Car Seats

Thank you so much Molly for the lovely review. It has been a pleasure. Please reach out if you need anything. Deborah

Rated 5 out of 5 stars

Outstanding service

The service received from DMB car seats is always outstanding. If you need a car seat of any kind, this is the place to shop. The after sales service is so reassuring knowing that your child will be safely fitted in the seat as they grow.

November 30, 2025
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Reply from DMB Car Seats

Thank you Nicola for the lovely review. I'm glad you find the aftercare so useful. Deborah

Rated 5 out of 5 stars

safest products on the market

DMB only sell the safest products on the market, and Deborah is knowledgeable on all of them. Very helpful and very friendly.

November 12, 2025
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Reply from DMB Car Seats

Thanks Scott. Glad we got you guys all set up for the new arrivals, Deborah

Rated 5 out of 5 stars

Always really helpful and gives you all…

Always really helpful and gives you all the information you need on each car seat. Great that she helps install the seat and shows how child should be correctly fitted. Have used many times now and would always recommend.

October 26, 2025
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Reply from DMB Car Seats

Thank you Alana for the lovely review. Always nice to see a returning customer. Deborah

Rated 5 out of 5 stars

Excellent service!

Excellent service. I had a couple of questions about which seat to buy to fit three across in my car. Deborah was easily contactable to answer these questions and even after I had the car seat, to assist me with installing the seat. Excellent level of care and I will definitely be using this company again.

October 5, 2025
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Reply from DMB Car Seats

Thank you so much. So pleased we managed to get you guys all set up, Deborah

Rated 5 out of 5 stars

Excellent service

Excellent service
Second time we’ve purchased from DMB and cannot fault them!

October 20, 2025
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Reply from DMB Car Seats

Thank you so much for the lovely review. Deborah

Rated 5 out of 5 stars

excellent small family run business

excellent small family run business. we had some issue with my order and with the delivery due to complex circumstances, the owner was always in touch to fix the issues and advise on solutions. v. impressed, I really recommend shopping here!

June 16, 2025
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Reply from DMB Car Seats

Thanks so much Dorota. I'm glad you appreciated the service and happy we could get you sorted. Deborah

Rated 5 out of 5 stars

Amazing

After consulting for a seat fitting for my current car seat as I couldn’t figure it out. I was told it wasn’t compatible incompatible with the car and could end in serious injury to my baby if involved in a crash. Bought a new one recommended by her and she came with it the next day to fit it and show me how my son should look and fit into it. Highly recommend thank you again

October 7, 2025
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Reply from DMB Car Seats

Thanks so much for the review Vicky. Glad we got you guys all sorted. Deborah

Rated 5 out of 5 stars

Fantastic service

Deborah was fantastic, knows her stuff and was explain to explain everything so thoroughly. She spent so much time with us going through different options and testing them in the car but never felt like a pushy sale. I've been telling everyone with kids about her! Already planning to go back when we need a seat for second car and granny's car.

August 23, 2025
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Reply from DMB Car Seats

Thank you so much for the lovely review Vicki. Im so glad you love your new seat. Deborah

Rated 5 out of 5 stars

Highly recommend DMB

We reached out to DMB after struggling to go anywhere in the car with our little one. She has severe reflux and neck tension and would just scream every time she went in her infant carrier. Straight away DMB knew exactly what type of seat she needed to be in. The knowledge and friendlessness were second to none. Our little girl has not only smiled in her new avionaut stardust seat, but also fallen asleep! We are delighted and feel like we can now go out! Thanks again for all your help and specialist fitting! 🤩

September 18, 2025
Unprompted review
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Reply from DMB Car Seats

Aww thank you Natasha for the lovely review. It was a pleasure helping you and I'm so pleased you all love your new car seat. Deborah

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish . Deborah was a pleasure to deal with. Will definitely be recommending her to others .

September 12, 2025
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Reply from DMB Car Seats

Thank you so much Donna. I hope you guys love your new Sky. Thanks
Deborah

Rated 5 out of 5 stars

Efficient service from extremely knowledgeable staff

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah is extremely educated when it comes to car seat safety. There was nothing she couldn't answer about the seats she stocks. She was amazing with my daughter and nothing was too much trouble for her.

August 20, 2025
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Reply from DMB Car Seats

Thank you so much Rebecca for your lovely review. It was a pleasure helping you choose your car seat. Thanks Deborah

Rated 5 out of 5 stars

Great Service

We booked an appointment to try different car seats in our car as we were a bit unsure what would fit/be best for us. We found the appointment super helpful, Deborah was so friendly and made us feel really at ease. Buying the right car seat felt so daunting but the appointment was great and really helpful

August 25, 2025
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Reply from DMB Car Seats

Thank you so much Louise. It was a pleasure helping you find the right seat for your baby.
Deborah

Rated 5 out of 5 stars

Exceptional customer care

Incredible, personable and speedy customer service and support to helolp me decide which travel car seat to buy over the phone. Even though I live nowhere near Scotland! Product arrived the next day. Would 100% buy from Deborah again and recommend her. (We bought the Nachfolger City+)

August 31, 2025
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Reply from DMB Car Seats

Thank you Sabrina. I'm so happy you are pleased with your purchase. The Nachfgoler is amazing!
Deborah

Rated 5 out of 5 stars

Highly recommend DMB

We were recommended DMB car seats and have been really impressed by the service provided as both consultant and distributor of several car seats. Deborah was friendly, professional and knowledgeable on all safety aspects and market options. She was able to advise on the type of seat we were looking for, check compatibility with our car and ensured it was a good fit for our son. Also highlighted other safety equipment (knee guard) which we hadn’t considered. We’ve since returned for a second order and would highly recommend to any parents looking for safe and comfortable seats for their kids.

August 13, 2025
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Reply from DMB Car Seats

Thanks so much Geoff for the lovely review. I'm pleased you found the service useful and informative, and you are happy with your purchases. Deborah

Rated 5 out of 5 stars

Fantastic service

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic!

She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered an issue, she was incredibly proactive and resolved it in no time—something that’s rare to find these days, as many companies leave customers without proper support. But DMB is definitely an exception!

I can’t recommend them enough—10/10 service!

August 3, 2025
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Reply from DMB Car Seats

Thanks so much James. Really pleased we found a solution and got you guys all sorted. Deborah

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