DMB Car Seats Reviews 244

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats easy and reassuring. The service is frequently described as outstanding, with many people highlighting the quick responses, efficient appointments, and thorough support provided. Reviewers are particularly impressed with the product selection and the personalized advice given to ensure the safest and most suitable options for their children. The company's commitment to customer satisfaction extends beyond the initial purchase, with many consumers appreciating the excellent after-sales care and ongoing guidance. People feel confident in the expertise of the staff, who go above and beyond to assist with fitting and address any concerns, even for those living at a distance.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the fantastic and outstanding support... See more

Product

Reviewers consistently express satisfaction with the product. Customers praise the knowledgeable staff,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

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1-star

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Rated 5 out of 5 stars

Outstanding service

Fantastic service from dmb car seats. I ordered online and received my car seat super fast. Communication was great from dmb, due to dmb not being in my area. I was sent mini videos of how to install carseat. Unfortunately there was a fault with my carseat but dmb went out of there way to assist me.

I would absolutely recommend this service and I look forward to using dmb in the future when we need a new carseat.

10/10 😊

February 2, 2025
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Reply from DMB Car Seats

Thanks so much Rebecca. Glad we got you all sorted.

Rated 5 out of 5 stars

Quick and helpful

I received very helpful advice on which car seat to buy and a quick service too. I am really please with my purchase.

January 24, 2025
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Reply from DMB Car Seats

Thanks so much Rebecca,

Rated 5 out of 5 stars

Life counts

Slow start, youtube assist videos, then it all clicked. This is a heavy seat. Is that important, yes, life counts.

January 22, 2025
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Reply from DMB Car Seats

Thanks Donnie

Rated 5 out of 5 stars

5 stars!

Can't recommend Deborah more - she was fantastic in helping us pick the most suitable car seat for our needs. My daughter is much more comfortable and has even made car journeys much more relaxing, thank you so much!

January 14, 2025
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Reply from DMB Car Seats

Thanks Yasmin, So glad you are happy with your purchase. Deborah

Rated 5 out of 5 stars

Amazing knowledge

Amazing knowledge, patient and kind.
Brilliant service

January 14, 2025
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Reply from DMB Car Seats

Thank you so much Laura for your lovely review.

Rated 5 out of 5 stars

Great products and excellent service

Not only did they have in stock exactly what I wanted, the communication and personal support I received was brilliant. I had a lot of questions (as you do about car seats and safety) and I received helpful, timely answers to all of them. I will absolutely be recommending to everyone.

January 15, 2025
Unprompted review
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Reply from DMB Car Seats

Thanks so much Rachel. So glad you are happy with your purchases.

Rated 5 out of 5 stars

First rate service

Deborah was excellent. She's so knowledgeable and helpful. We were struggling to find seats which were compatible with our van. Deborah came to our house and let us try a few seats in our van. We love the car seat she recommended (Axkid minikid 4). She also came back out to our house and installed the seat for us which really filled us with confidence that the seat is safely installed. Would definitely recommend her and wouldn't hesitate to use her services again.

December 26, 2024
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Reply from DMB Car Seats

Thanks so much Laura for your review. Glad you guys are happy with your new seat. Deborah

Rated 5 out of 5 stars

Fantastic service

Deborah was super helpful in finding me a seat for my daughter, we needed to upgrade from her infant carrier. I had lots of questions which she was always happy to answer and gave me some great recommendations.
Delivery was super quick too, really happy and recommend DMB car seats!
Thank you

November 24, 2024
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Reply from DMB Car Seats

Thanks so much Katie for the lovely review. Deborah

Rated 5 out of 5 stars

A fantastic local business

A fantastic local business, you can’t beat this kind of personal one to one service! From our first enquiry right through to after delivery/fitting support Deborah was ever so helpful giving excellent advice on factors to consider when buying and then small tweaks to our install to make sure we had the best possible fit for our little girl. We are delighted and would certainly use DMB again in future and highly recommend to others.

November 10, 2024
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Reply from DMB Car Seats

Thank you so much Fiona. Glad you were able to feel confident with your purchase and enjoy your new car seat.
Deborah

Rated 5 out of 5 stars

Great service.

Great service as always. Very knowledgable and happy to help with any questions.

November 18, 2024
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Reply from DMB Car Seats

Thanks Cathy for the lovely review. Deborah

Rated 5 out of 5 stars

I got fantastic advice over the phone…

I got fantastic advice over the phone and felt very confident with my purchase. Fast delivery and great, competitive deal. Thank you!

November 7, 2024
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Reply from DMB Car Seats

Thank you so much for your lovely review. I'm so happy you are pleased with your new seat.Deborah

Rated 5 out of 5 stars

Don’t look anywhere else for car seats

Unbelievably quick delivery and amazing customer service. I always message with any car seat queries and always get answers straight away!

November 13, 2024
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Reply from DMB Car Seats

Thank You Chelsea! I'm glad you have been impressed with our service and are happy with your new seat. Deborah

Rated 5 out of 5 stars

Peace of mind with car poncho, thanks DMB!

Having followed DMB for a while now I know they supply good quality products with safety as a focus. Now we’re approaching winter I was trying to find items that would be warm but remain safe in the car. I was thrilled to see DMB stocking a car poncho! Great customer service from start to finish including a text message to confirm the order and delivery details. Super happy with the item too, it’s absolutely perfect and it’s well designed and fabricated. My baby is safely harnessed and still snuggly warm in and out the car. Thank you so much! ☺️

November 6, 2024
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Reply from DMB Car Seats

Hi Louise. Thanks for the lovely review. I'm so happy you guys love the Poncho. They are just gorgeous and such a fab accessory all year round too.

Rated 5 out of 5 stars

2nd seat

Went to see Deborah today, this is the 2nd time she has fitted a car seat for us.
Everything was explained really well, demonstration of how to set up the seat and how it works.
Would highly recommend Deborah, very knowledgeable and great after sales service also.

October 31, 2024
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Reply from DMB Car Seats

Thanks so Much Tracey. I'm glad you are all loving your new seat!

Rated 5 out of 5 stars

Knowledgable & professional

I contacted Deborah looking for advice to ensure my baby was seated in his car seat correctly as well as info on upsizing. She messaged me back promptly & was more than happy to help. I was able to send her some photos & she explained on how he should be seated. I highly recommend DMB even if you’re just looking for any support as she is more than happy to help.

November 7, 2024
Unprompted review
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Reply from DMB Car Seats

Thank You So much Abbey I'm glad we were able to get you are your little one sorted and safe for future travels. Deborah

Rated 5 out of 5 stars

wouldnt go anywhere else

Deborah has so much knowledge and advised so well for your specific budget / requirements. Super friendly and accommodating

November 3, 2024
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Reply from DMB Car Seats

Thank so much Melissa for your lovely review. I hope you are enjoying your new seat!

Rated 5 out of 5 stars

Exceptional advise and service

Exceptional advise and service. Lots of time taken to show as many car seats, that were appropriate to my child’s age and weight. Full explanation and installation shown for each individual one. Any questions I had, were all answered extremely well with informed and educated advise. I couldn’t have gone anywhere better. I will be coming here for any future car seats

October 12, 2024
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Reply from DMB Car Seats

Thank you so much! I hope you are all loving your new pink seat. Deborah

Rated 5 out of 5 stars

Excellent service

We weren't quite happy with how our car seat was installed before and how our baby was positioned.
Deborah has lots of experience and knows exactly what she is doing. She made adjustments, explained everything well and helped us so that seat and baby are in a better position now.
We feel very reassured now and will come back when we need the next car seat.
Thank you very much!

September 13, 2024
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Reply from DMB Car Seats

Thank you so much for your lovely review. I am glad you left feeling your little one as nice and safe. Deborah

Rated 5 out of 5 stars

Helpful as always

Quick response and advise as usual from DMB Car Seats. My go to for all my questions.

September 11, 2024
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Reply from DMB Car Seats

Thanks Laura :)

Rated 5 out of 5 stars

Great Service

A great service provided by the owner of the company she has a fantastic knowledge of the car seats she offers. I would certainly recommend DMB Car seats

September 8, 2024
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Reply from DMB Car Seats

Thank you so much for your kind review. Deborah

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