DMB Car Seats Reviews 244

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats easy and reassuring. The service is frequently described as outstanding, with many people highlighting the quick responses, efficient appointments, and thorough support provided. Reviewers are particularly impressed with the product selection and the personalized advice given to ensure the safest and most suitable options for their children. The company's commitment to customer satisfaction extends beyond the initial purchase, with many consumers appreciating the excellent after-sales care and ongoing guidance. People feel confident in the expertise of the staff, who go above and beyond to assist with fitting and address any concerns, even for those living at a distance.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the fantastic and outstanding support... See more

Product

Reviewers consistently express satisfaction with the product. Customers praise the knowledgeable staff,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deborah gave great advice on car seat…

Deborah gave great advice on car seat safety and suitability for my family's needs and circumstances. Dispatched very quickly too. If you need a car seat, this is the place to go!

July 7, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Rosie for the lovely review. Hope you're liking your new seats.
Deborah

Rated 5 out of 5 stars

Amazing installation and support

We went through the installation and guide together and I tried fitting my baby in a few times to be sure I had it right.

June 23, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Tolu for the lovely review. Your wee one looked super comfy in his new car seat.
Deborah

Rated 5 out of 5 stars

Really fast to respond and recommend!

Really fast to respond and recommend a suitable car seat. Was able to order directly off website and had an offer to help fit into my car (which I chose not to have). However when I queried the car fit they were super helpful at guiding me!

June 5, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Rebecca for the lovely review. I'm glad you enjoyed your shopping experience with DMB. Deborah

Rated 5 out of 5 stars

Excellent Service

I got some great advice on what seat is best for the kind of car I have taking into account thr baby's height and weight. Also got the seat installed at my work, giving a wide choice of dates and times.

May 29, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Tracy for the lovely review. Deborah

Rated 5 out of 5 stars

I have a great experience ordering from…

I have a great experience ordering from DMB Car Seats. I emailed on a Sunday with a query and had a reply the same day. Deborah was super responsive and very helpful. The seat arrived very quickly and was easy to fit. My wee boy seems very happy in it. Thank you!

May 26, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Laura for the lovely review. Deborah

Rated 5 out of 5 stars

A really excellent service

A really excellent service. Car seat safety info is so difficult to digest, so speaking to an expert is invaluable. They helped us picking seats for two small cars while still being able to maintain rear facing for a few more years. Brilliant.

May 6, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks for the lovely review Jean. So glad we found a solution for you.
Deborah

Rated 5 out of 5 stars

If I could give 10 stars I would!!!!!

If I could give 10 stars I would. Deborah has been nothing short of amazing. After being let down by another company (I will not name), Deborah emailed me back straight away with stock information and also timeframes for delivery. Deborah was away for training but had even gone to the trouble to get her husband to ship the seat to us. It arrived within a matter of DAYS. (2!!!). Also, as this is our first fixed seat, we were worried about the installation (we had watched DMBs YouTube video). I emailed DMB Car Seats and Deborah provided me with a contact number to WhatsApp her photos/videos etc. I sent them and had a reply STRAIGHT AWAY. I honestly cannot thank DMB Car Seats enough. We purchased the Avionaut Sky Airflow in Pink and we are over the moon!

Thank you again. We will recommend DMB to all our friends and family every time!

April 16, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Rebecca for the amazing review. I'm glad you feel happy and confident with your purchase. Remember were always on hand to help whenever needed.Deborah

Rated 5 out of 5 stars

Excellent Service

Great friendly communication, fast response and prompt delivery. Very efficient and reasonably priced. Have not installed car seat yet but appears to be good quality. Overall excellent service. Thank you!

April 8, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Holly for the lovely review.
Deborah

Rated 5 out of 5 stars

I was very excited to collect my…

I was very excited to collect my Nachfolger travel seat and Deborah did an amazing job teaching us how to set it up in the car! Feel holiday ready now thank you!

March 30, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Emma. The Nachfolger is an awesome seat and I hope you have lots of great adventures with it.
Deborah

Rated 5 out of 5 stars

First Class Experience

Deborah is extremely knowledgeable, she provided really good advice during the selection process for our three and a half year old grandson's new car seat. We were also able to do some trial fitting during the selection process which was very helpful. A week later the seat was available and we were able to pick an appointment at our convenience to have the seat fitted expertly at DMB's premises.
All in all an excellent experience, I would highly recommend DMB Car Seats.

March 12, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Ian for your review. Always a pleasure helping your lovely family. Deborah

Rated 5 out of 5 stars

Great advice before purchase and really…

Great advice before purchase and really helpful YouTube videos. Quick delivery and able to accommodate a specific delivery day too.
Would recommend!

March 9, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Dan. Glad you're happy with your purchase.Deborah

Rated 5 out of 5 stars

5* as always

5* as always, 2nd seat we have gotten from DMB and would highly recommend. Very knowledgeable.

February 13, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Kayleigh for your lovely review. Deborah

Rated 5 out of 5 stars

Returning customer once again - amazing customer service

This is the third seat that I've bought from DMB. We have one in each of our cars for my daughter, but this time we needed one for my parents car! Once again Deborah provided top notch knowledge about which seat would suit my daughter for my Mum's car. She processed quick delivery as we realised my daughter was over the weight limit for the current one! Deborah even helped us with a few installation checks over messenger while she was away on a wee family break trying to get peace. She always goes above and beyond and she is only a message away should we need further support with fit checks etc. I honestly cannot recommend Deborah enough that's why we continue to give her business that high level of customer service doesn't stop after you buy a seat. We plan to get a 4th seat soon from DMB this time it's for our son when he outgrows his infant carrier. DMB is trustworthy, friendly and very approachable if you need continued support or advice after purchase. Thank you again Mrs... Very happy customers once again! ⭐ ⭐ ⭐ ⭐ ⭐

January 30, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank so much Adele for your lovely review. Always a pleasure helping you choose your seats. Deborah

Rated 5 out of 5 stars

Safety first always

Debbie was fab with sizing up our bubba for a car seat, takes safety extremely serious and was very informative in regards to what we wanted / needed.

February 4, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Elle. So happy you are pleased with your seat.

Rated 5 out of 5 stars

Amazing service

Amazing service, thank you so much! Car seat arrived very quickly and the communication and help with fit and installation is always amazing from Deborah. Always recommend her to friends!
Thank you

February 3, 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Amy for your lovely review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look