DMB Car Seats Reviews 244

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats easy and reassuring. The service is frequently described as outstanding, with many people highlighting the quick responses, efficient appointments, and thorough support provided. Reviewers are particularly impressed with the product selection and the personalized advice given to ensure the safest and most suitable options for their children. The company's commitment to customer satisfaction extends beyond the initial purchase, with many consumers appreciating the excellent after-sales care and ongoing guidance. People feel confident in the expertise of the staff, who go above and beyond to assist with fitting and address any concerns, even for those living at a distance.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the fantastic and outstanding support... See more

Product

Reviewers consistently express satisfaction with the product. Customers praise the knowledgeable staff,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

244 reviews

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Rated 5 out of 5 stars

Very happy with our car seat

Very happy with our car seat. Deborah was very helpful, especially fitting the seat and explaining all the safety features.

August 29, 2024
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Reply from DMB Car Seats

Thank you so much for your review Mandy, I'm glad you are happy with your new seat.

Rated 5 out of 5 stars

An excellent over and above service

Bought the Britax Romer Max-Safe Pro when it was on offer on DMB car seats. Deborah contacted me to arrange a time for delivery & fitting. This seat was for my grandson so I asked my daughter-in-law to bring him over to ensure a good fit. Deborah showed me how to fit the car seat and ensured my grandson was comfortable in the seat. Then she checked my other car seat which was now going to be used for my new grandson. Even though this seat was not bought from DMB Deborah fitted all the inserts and ensured the baby was snug in the car seat. My daughter-in-law asked Deborah a question about her car seat and Deborah checked both her seats and adjusted one of them as it hadn’t been fitted properly. Neither of these seats were bought from DMB but Deborah is so passionate about car seat safety she was happy to check them over and adjust as necessary. I have no hesitation in recommending DMB car seats.

September 3, 2024
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Reply from DMB Car Seats

Thanks so much for your lovely review Jackie. I hope your grandkids are happy in their new seats.Deborah

Rated 5 out of 5 stars

Gave good advice and exceptional service

Always ready to give good advice. Even arranged postage late evening to make sure the seat arrived in time. I would definitely recommend to my family and friends.

August 26, 2024
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Reply from DMB Car Seats

Thanks you for the lovely review Emma. I hope you're happy with your new seat.

Rated 5 out of 5 stars

Expertise, kindness and a really smooth process

Couldn’t rate Deborah’s expertise and kindness any higher! I have recently purchased two car seats and had one of them fitted and the whole process from initial consultation to now fitting our new seat was seamless. I feel so much more confident knowing that my baby is as safe as possible and it’s great to know the car seat has a lot of longevity ahead for us too!

September 4, 2024
Unprompted review
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Reply from DMB Car Seats

Thanks for the lovely review Sophie. I hope you are enjoying the new seats. Deborah

Rated 5 out of 5 stars

I'll just go to Deborah for all car seats!

I made a post on Facebook as I was looking for a specific car seat for travel which DMB was the only official retailer in the UK. Deborah explained the differences between the various models I was considering and explained to me ways to install. The car seat arrived within 2 days! :-) I still haven't used it but I am already looking for a new car seat for my toddler and have reached out to Deborah! Amazing knowledge and great help!

July 31, 2024
Unprompted review
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Reply from DMB Car Seats

Thanks so much Nikki.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. No direct dealing with the seller as able to fit the car seat ourselves but great communication postage wise.

July 30, 2024
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Reply from DMB Car Seats

Thanks Hayley. I appreciate the review.

Rated 5 out of 5 stars

Great first experience with DMB car seats!

Great first experience with DMB car seats! After hearing good things about the service, I decided to message Deborah and she responded so promptly and helped with my queries. She was there to advise me from the buying process, right through to the installation and checking the fit and I know I can message her at any time in the future for aftercare as my little one grows to ensure he is safe! Cant rate the service enough, and my little boy loves his new seat - thank you :)

August 4, 2024
Unprompted review
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Reply from DMB Car Seats

You're welcome. Thank you for the lovely review.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend.
Quick reply to questions, great knowledge of products, overall great service.
Thank you.

July 22, 2024
Unprompted review
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Reply from DMB Car Seats

You're welcome. Thank you for the review.

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Deborah gives great advice, takes time to show how the seats work and makes sure you are comfortable with the seat, and makes it clear you can always get back in touch if you need any further support. I was buying a travel seat this time and Deborah made sure that my wee one was still fitting well in her everyday seat and gave advice on how to get a slightly better fit. There is never any hard sells and Deborah is very practical when it comes to car seats and budgets, ensuring the kids are safe is very much Deborah's priority and this comes across. She has told me my best option is to move my seat between my car and my mum's for the 1 day a week my mum has her, rather than trying to convince me into buying another seat when I approached her about different options for this situations, when it would have been super easy for her to just sell me another car seat, however her solution is excellent for my budget, and my mum's limited storage! DMB car seats has a fantastic range of super safe seats for a range of budgets, and I recommend them to all of my friends who are having babies or who needs new car seats. Genuinely wouldn't look anywhere else for a car seat.

July 11, 2024
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Reply from DMB Car Seats

Thanks so much Roxanne for the lovely review. I hope you are happy with your new travel seat.

Rated 5 out of 5 stars

Great knowledge on car seats and…

Great knowledge on car seats and explains everything in detail. If I ever had any issues I know I could contact Deborah right away without hesitation. Thank you so much my little boy is loving his new car seat! :-)

July 16, 2024
Unprompted review
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Reply from DMB Car Seats

You're welcome. Thank you for the lovely review.

Rated 5 out of 5 stars

Excellent service

Fantastic experience, very knowledgeable and reassuring about car seat choices. Highly recommend

June 10, 2024
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Reply from DMB Car Seats

Thank you for the lovely review.

Rated 5 out of 5 stars

Great aftercare!

Delivery in the time frame stated which was great, but the best thing of all was the support after our purchase.
We were unsure if our son was in the seat correctly so I sent a message and the instant replies and advice given was great.
Amazing service and would definitely order again!

May 16, 2024
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Reply from DMB Car Seats

Thanks so much Toni, I'm glad you're happy with the new seat.

Rated 5 out of 5 stars

Cosmo car seat

Great information about pre term babies travelling in a seat and how it should fit them very helpful

May 22, 2024
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Reply from DMB Car Seats

You're welcome. I hope the babies are happy in their new seats.

Rated 5 out of 5 stars

Impeccable care from start to finish

Cannot recommend Deborah and DMB car seats enough! She was super fast at replying to all Facebook messages. She spent quite sometime going through all my son’s centile charts and listened to my concerns about various seats. There was never any pressure to buy and her knowledge is second to none. We have ended up with the most perfect seat for our car. I have used another specialist in the past and ending up with an expensive seat I didn’t like that wasn’t suited to our car. Deborah was a lot more thorough and listened to what I wanted and brought lots of ideas to table. Her aftercare has also been impeccable. Despite not being local to Deborah she followed up via messenger once the seat was installed. You can have full peace of mind that your little one will have the safest of journeys after using a chair from DMB car seats. Thank you so much!

May 9, 2024
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Reply from DMB Car Seats

You're welcome. Thanks so much for the lovely review, i appreciate it. Deborah

Rated 5 out of 5 stars

Excellent service so knowledgeable and…

Excellent service so knowledgeable and informative. Very professional - I wouldn’t go anywhere else for a car seat as her knowledge of fitting a car seat safely, surpasses anything I have read or seen. She even corrected the other seat I had in my car, that I thought was safely fitted 🥴
Highly recommended *****

May 4, 2024
Unprompted review
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Reply from DMB Car Seats

Thanks so much for the lovely review. I'm glad you are feeling confident in your purchases and seats.

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