Dnahealth Reviews 

121
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their wonderful quality and reliability, often calling them the best purchase and a dream to own. Many appreciate the excellent performance, ease of use, and simple cleaning, highlighting features like quiet operation and efficient juice extraction. However, some customers noted product reliability issues, with units stopping working or developing faults like leaking. Others found after-sales service challenging, facing long waits for replacement parts or difficulties claiming warranty.

What people talk about most

Product

People report positive experiences with products, with many customers expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as amazing, fantastic, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been juicing since decades ago, used two Hurom juicers of which the second one lasted until recently. So it was after studying the market that I bought this one. Been juicing oranges and pin... See more

Company replied

Rated 5 out of 5 stars

The ordering of the item was easy, but the collection of it - due to massive road works - is painful. DNA products are wonderful. We love living healthily with the support of DNA appliances

Company replied

Rated 5 out of 5 stars

Sent the team a message in the morning for filters, they promptly replied, pointed me in the right direction. They then delivered the filters on the same day! We have a number of DNA Health products,... See more

Company replied

Rated 5 out of 5 stars

I don’t have a stove or oven so this has been an absolute dream to have it has all the functions I need to make any dish at its best im very happy

Company replied


Company details

  1. Appliance Store
  2. Electrical Appliance Wholesaler

Written by the company

Since introducing South Africa’s first vertically aligned Cold Press Juicer in 2006, we have been innovating ways to leverage our customer’s health through smart appliances. Every decision we make to introduce new product ranges focuses on whether we will help you live a healthier life in the easiest and simplest manner possible. All our products are purposed not only for those living certain dietary lifestyles like Vegetarians, Vegans and Raw Foodies but also those just wanting to get a little healthier. When it comes to your health, trust that our offering will make eating healthier, simpler faster and easier.


Contact info

4.2

Great

TrustScore 4 out of 5

121 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(121)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good product but prone to failures

Good product but prone to failures. Company has no issue in fixing the failures but it becomes annoying.

November 13, 2025
Dnahealth logo

Reply from Dnahealth

Thank you for your honest feedback. We're glad to hear that you’re happy with the product overall, but we’re truly sorry for the inconvenience. Thank you again for your patience and for allowing us to make things right.

Rated 5 out of 5 stars

I have been wanting this machine for a…

I have been wanting this machine for a while..just bought it and I’m impressed thus far. Quite a large sized machine. I will update this review in a month

November 28, 2025
Unprompted review
Dnahealth logo

Reply from Dnahealth

Thank you so much for the review! We look forward to your update.

Rated 5 out of 5 stars

Efficient and powerful

After trying many juicers on the market this by far is the best.

November 18, 2025
Unprompted review
Dnahealth logo

Reply from Dnahealth

Thank you so much for your review! Many more healthy juices for you!

Rated 1 out of 5 stars

Air Fryer Dissatisfaction

Dear DNA Health Team,

I hope this message finds you well.

I am writing to express my disappointment with the warranty support I received regarding my DNA Airfryer, which was gifted to me last year. Unfortunately, the unit recently developed what appears to be a faulty heating element. I contacted your team to report the issue only one week outside of the factory warranty period, yet I was informed that due to your strict policy, I would be responsible for both the repair and shipping costs to your service centre.

While I understand that warranties have defined periods, it is disappointing that a product of this nature and price point would fail so soon after the warranty expired—particularly given that my previous air fryer, purchased over four years ago, is still functioning perfectly. We had gifted that older unit to someone else after upgrading to the DNA Airfryer, under the impression that we were investing in a higher-quality, premium product.

Given the circumstances and how close this issue is to the warranty period, I kindly request that you reconsider this case and provide a goodwill repair or replacement. I have always associated DNA with quality and reliability, and I hope that your after-sales service will reflect those same values.

Thank you for your time and understanding. I look forward to your response.

July 15, 2025
Unprompted review
Dnahealth logo

Reply from Dnahealth

Hi Dave,

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issue you’re facing with your air fryer. We understand how disappointing it must be to encounter a fault so close to the end of the warranty period, especially with a product you believed in and gifted as a premium upgrade.

We have looked into this matter on our side and unfortunately, could not find any service request logged under your name. It’s possible that the concern may have been raised with the retailer where the unit was purchased or booked under a different name. If so, please feel free to check with them, as all warranty claims are normally processed through the original point of sale.

As with all appliances, once the warranty period has expired, repairs do fall under the customer’s account. That said, we always aim to offer fair, transparent, and supportive after-sales service, and we truly want to help you get this resolved as smoothly as possible.

If you would like to book the unit in directly with us, please make contact with DNA Health sales@dnahealth.co.za, and we will gladly assist where we can.

Warm regards,
DNA Health Team

Rated 5 out of 5 stars

Incredible Service & Products

Sent the team a message in the morning for filters, they promptly replied, pointed me in the right direction. They then delivered the filters on the same day! We have a number of DNA Health products, highly recommend.

November 4, 2025
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Reply from Dnahealth

Thank you so much for the great review!

Rated 5 out of 5 stars

Way back...

I've been juicing since decades ago, used two Hurom juicers of which the second one lasted until recently.

So it was after studying the market that I bought this one. Been juicing oranges and pineapples, apples lemon and ginger and even celery. The results are very satisfying.

The juicer runs very quietly and is relatively ease to clean. Just be very careful not to spill liquids down the lock of the motor base, not a design fault just logical maintenance.

October 6, 2025
Unprompted review
Dnahealth logo

Reply from Dnahealth

Thank you so much for your thorough review! Many more glasses of healthy juices!

Rated 5 out of 5 stars

Great

Great
Ordered online and received the next few day.

September 29, 2025
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Reply from Dnahealth

Thank you so much for your Review!

Rated 5 out of 5 stars

It is great,just thought it would have…

It is great,just thought it would have a cooler for cold water.Hot water am impressed.

October 10, 2025
Unprompted review
Dnahealth logo

Reply from Dnahealth

Thank you so much for the Review. The Cold water option is on the DNA Water Bar - have a look at it on our website.

Rated 1 out of 5 stars

Received the worst service ever

Received the worst service ever. Was charged for repairs on my DNA airfryer that was under warranty. The fact that I accepted the repair quote is now my problem and they refuse to take responsibility for not checking my warranty. They will not refund me because they claim it was my fault that I did not tell them my appliance was under warranty. Not really interested in their products any more.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

The ordering of the item was easy, but the collection of it - due to massive road works - is painful. DNA products are wonderful. We love living healthily with the support of DNA appliances

June 23, 2025
Dnahealth logo

Reply from Dnahealth

Thank you so much for the good review of our products!

Rated 5 out of 5 stars

This is by far the best purchase ever

This is by far the best purchase ever. Absolutely value for money. This juicer works like magic. I like how dry the pulp is, giving us more juice. It’s easy to use and to wash as well.

I am looking forward to try sorbet recipes this summer.

August 14, 2025
Dnahealth logo

Reply from Dnahealth

Thank you so much for the review! Many more happy healthy juices for you and your family.

Rated 5 out of 5 stars

Easy ordering and efficient delivery!

Easy ordering and efficient delivery!

Only used 3 times but absolutely LOVE my DNA Air fryer oven so far. Excellent quality!

August 14, 2025
Dnahealth logo

Reply from Dnahealth

Thank you so much for the lovely review! many more happy and healthy meals for you and your family!

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