Doboutique Reviews 

353
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I am extremely disappointed with this service. It did not meet my expectations at all. Customer service was also unhelpful and slow to respond. I had to wait a long time just to get a simple answer... See more

Company replied

Rated 5 out of 5 stars

I needed to completely modified previous review. There was miscommunication email problems and despite answers were sent to me I have not received any. Finally customer service from DELL'OGLIO reach... See more

Company replied

Rated 5 out of 5 stars

I am very very impressed by the shipment, product packaging, and product. I not only received exactly what I ordered, the company previously answered a question I had about the item within 24 hours,... See more

Company replied

Rated 1 out of 5 stars

If you’re considering doing B2B with this company, please don’t. I had a terrible experience. They sold me fake products and refused to refund me after I found out. Their entire process is slow a... See more

Company details

Written by the company

Doboutique is not just a simple e-commerce, but also a proposal of style, lifestyle and mood. A website to get inspired, to find the best self-expression. Enjoy a unique shopping experience!


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2.8

Average

TrustScore 3 out of 5

353 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(353)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I requested a refund and contacted customer service multiple times by email, but I have received absolutely no response. The lack of communication is frustrating and feels very unprofessional.

I would not recommend buying from this company unless they improve their customer support and after-sales service.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with this…

This company is forcibly removing honest reviews to manipulate their overall rating. To make matters worse, their customer support is completely unreachable. It’s clear they are trying to hide the truth through review manipulation.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

If you’re thinking about doing B2B with…

If you’re thinking about doing B2B with this company, I strongly advise against it. My experience was extremely disappointing they sold me counterfeit products and refused to issue a refund once I discovered this.

Their entire process is inefficient and error-prone, from ordering to verifying product origin, communication, and follow-up. This raises serious concerns about either their competence or their honesty.

I cannot, under any circumstances, recommend working with this seller. They are unreliable and not fit for any long-term business partnership.

December 23, 2025
Unprompted review
Doboutique logo

Reply from Doboutique

Dear customer, we regret receiving your inaccurate email. We have received and processed your return. Please provide us with your bank account details so we can process the refund.

We are confident that we can count on your cooperation and professionalism. All the best, Customer Service Team

Rated 1 out of 5 stars

Is this store an authorized seller?

You are now pretending there was no order
It is Longchamp.
You sold fake products.

--------------------------------------

Is this store an authorized seller?
The item I received was counterfeit product.
Please be careful when purchasing.

March 2, 2026
Unprompted review
Doboutique logo

Reply from Doboutique

Dear Hanna, many thanks for your review.
We don't seem to have received any orders from you. So we can assist you, can you provide your order number?All the best, Customer Service Team

Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this service. It did not meet my expectations at all.
Customer service was also unhelpful and slow to respond. I had to wait a long time just to get a simple answer, and my issue was not properly resolved.
Overall, this was a waste of money. I would not recommend this to anyone and definitely will not purchase again.

February 1, 2026
Unprompted review
Doboutique logo

Reply from Doboutique

Dear Tumii, many thanks for your review.
We don't seem to have received any orders from you. So we can assist you, can you provide your order number?All the best, Customer Service Team

Rated 1 out of 5 stars

Terrible Experience!

If you’re considering doing B2B with this company, please don’t. I had a terrible experience. They sold me fake products and refused to refund me after I found out.

Their entire process is slow and inaccurate, from purchasing to confirming the country of origin, communication, and feedback. This is a huge red flag, showing that they either have no idea what they’re selling or are being intentionally dishonest.

I absolutely cannot recommend this seller. They are unreliable and not suitable for any long-term business relationship.

July 15, 2025
Unprompted review
Rated 2 out of 5 stars

Buy a suit worth close to 1500 eur from…

Buy a suit worth close to 1500 eur from them through Farfetch platform. The delivery was very fast but there’s a rip in the seams of the lining in the left sleeve:(( Common, with that price at least the seams should be more decent.

June 16, 2024
Unprompted review
Doboutique logo

Reply from Doboutique

Dear Pham, many thanks for your feedback. We are sorry to hear about your feedback and shopping experience.
Our customer support would like to help you, could send us photos of the defect via email to customercare@delloglio.it or via whatsapp on +39 3662727908.

Thank you for your patience and cooperation

Rated 5 out of 5 stars

Excellent

Everything was amazing

April 17, 2024
Doboutique logo

Reply from Doboutique

Dear Chris,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 5 out of 5 stars

Good afternoon

Good afternoon! I would like to make a return, my order is 2324, I need a return form, no one is responding!

April 10, 2024
Unprompted review
Doboutique logo

Reply from Doboutique

Dear Roman,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 5 out of 5 stars

Very good communication

Very good communication, everything went great, thank you and great goods

February 29, 2024
Doboutique logo

Reply from Doboutique

Dear Jean,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 5 out of 5 stars

Great customer support

Great customer support, very helpful, professional and nice! The shoe box was beautifully packed - I had never seen it before. It was a real pleasure, thank you!

January 26, 2024
Unprompted review
Doboutique logo

Reply from Doboutique

Dear Lidia,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 5 out of 5 stars

On of the best shopping experiences

Very pleased with this retailer, they always provide a quality service and delivery is very quick, that why I always come back to shop more with them would highly recommend and I’ll be back very soon 5****

January 11, 2024
Rated 5 out of 5 stars

A very good shopping experinece

The selection of clothes and accessories on the webshop is beautiful. The communication and shipping was fast and the package was very nicely wrapped. Overall a very god shopping experience.

January 5, 2024
Doboutique logo

Reply from Doboutique

Dear Eva,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 5 out of 5 stars

Expert staff, amazing service.

We visited the Palermo store, where we were welcomed by the staff. They acted just like hosts, we felt at home.
The clothing suggestions were expert but also sincere, very professional. Of course we will recommend the shop, the staff and the brand to all we know.

September 13, 2023
Doboutique logo

Reply from Doboutique

Dear Simon,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

Rated 4 out of 5 stars

Do not shop at Dell‘Oglio

I have ordered a suit at DO that unfortunately doesn‘t fit me. I wanted to return it according to their return policy but unfortunately my mail got stuck in their spam-folder. So be aware of that possibility if you don‘t hear back. Since then, they have been very helpful and regularly in contact to make the return process as easy as possible.

August 27, 2023
Doboutique logo

Reply from Doboutique

Dear David,

Thank you so much for your kind words and for taking the time to write to us.

We really do appreciate your comments and the fact you were satisfied with your purchase.

Please don't hesitate to contact us again should you require further assistance at any time.

Very best regards,

Your Dell'Oglio team

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