Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering is quick & easy. There is a good choice of colours. I've made three orders & bought tea towels and hair wraps. The tea towels are super absorbent. The hair wraps are also absorbent, lightwe... See more
Company replied
They are incredibly lightweight and compact. They fold down small enough to fit easily into a backpack or carry-on. Despite being thin, they’re surprisingly absorbent and dry way faster than normal to... See more
Company replied
I was told about these amazing towels. I was sceptical to say the least. However from viewing the web site several times, reading reviews, researching, finally purchased a towel (soon to purchase my... See more
Company replied
Company details
Written by the company
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Contact info
The Print Rooms, 164-180 Union Street, SE1 0LH, London, United Kingdom
- help@dockandbay.com
- dockandbay.com
4.5
Excellent
825 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery but unfortunately I had…
Prompt delivery but unfortunately I had to return mine as wrong size ordered…
February 10, 2026
Unprompted review
Reply from Dock & Bay
We’re glad your order arrived quickly, though we’re sorry the size wasn’t quite right 🙏 Hopefully the return process was smooth and you’ll find the perfect towel soon ✨
Order arrived promptly and was just as…
Order arrived promptly and was just as described, I am looking forward to using my towels on my upcoming holiday ⛱️
February 3, 2026
Unprompted review
Reply from Dock & Bay
Yay! Fast delivery and perfect towels 🌈 Now all that’s left is the sunshine ☀️🏖️ Have the best trip! ✈️
Perfect for holidays
Lovely towels that dry quickly and don't carry a funky smell even after using many times for drying after swimming in the pool and sea. They also feel nice and soft despite being light.
February 16, 2026
Unprompted review
Reply from Dock & Bay
Thanks so much for the glowing review! 💙 We’re thrilled your towels are holiday-ready 🌴 Quick-drying, soft, and smell-free, exactly how a Dock & Bay towel should be 💦🏖️
Great product and Cimpany
Product arrived well packed and earlier than expected.
Love the friendly communications.
Towel is of great quality, colour is lovely and strong… bring on the sunshine
February 2, 2026
Unprompted review
Reply from Dock & Bay
We’re so glad everything arrived safely and ahead of schedule! 🚚✨ Now all we need is the sunshine 🌞🏖️
To order was easy with lots of help…
To order was easy with lots of help choosing the right towels
January 26, 2026
Unprompted review
Reply from Dock & Bay
So happy to hear ordering was easy! 💦 We’re glad our team helped you find the perfect towels 🌈✨
Good choice of design and sizes
Good choice of towels and delighted to have the option of sizes. My partner used one for a couple of years now and swears by it. We used it for sailing and beach holidays.
Dries quickly, packs neatly, just perfect.
February 2, 2026
Unprompted review
Reply from Dock & Bay
Love this, thank you so much! We’re so glad you’re enjoying the range of designs and sizes 🌈 And if your partner’s been swearing by it for years on sailing trips and beach holidays, that’s the ultimate seal of approval ⛵🏖️ Quick-drying, compact, and adventure-ready, just how it should be! 💦✨
Great products
Great products. Brilliant quality at a good price. This is my second order and I will 100% be ordering again in the future
February 13, 2026
Unprompted review
Reply from Dock & Bay
We’re so happy you’re loving the quality (and coming back for more 🙌). Second order and counting? We’ll take that! 🌈✨ Can’t wait to send your next Dock & Bay goodies your way 💦🏖️
Quick delivery
Quick delivery! Feels great quality- cannot wait to use them!
February 22, 2026
Unprompted review
Reply from Dock & Bay
We’re thrilled your order arrived quickly and you love the quality ✨ Can’t wait for your Dock & Bay goodies to shine on your next adventure! 🌊🏖️
I ordered a beach towel and a matching…
I ordered a beach towel and a matching beach bag as a gift for a friend. My friend was so pleased with the quality of the item. I was impressed with the speed of the delivery and great customer service following the delivery of the order. I have since ordered the same items for another friends birthday!
February 9, 2026
Unprompted review
Reply from Dock & Bay
We’re thrilled your dry bag is a perfect addition to your Dock & Bay collection 🌊 Matching it with your towels for your cruise sounds spot on ⛴️ Fast delivery and happy adventures, thanks for recommending us! ✨
Love Dock and bay
Love Dock and bay, we have had Large beach towels, kids ponchos and a beach bag for ourselves.
8 Large beach towels for gifts and x2 hair wraps.
My next order will be 2 more kids ponchos in the next size up, 1 hair wrap and a beach mat!
The proof is in the pudding
They are fantastic, lightweight , every colour is beautiful… just the best!
January 30, 2026
Unprompted review
Reply from Dock & Bay
We’re thrilled to hear you and your family love your Dock & Bay goodies 🌈 From large towels to ponchos, hair wraps, and beach bags, it sounds like you’re fully stocked for every adventure! 🏖️
We can’t wait to see you enjoy the next batch of ponchos, hair wraps, and your new beach mat ✨ Lightweight, bright, and totally holiday-ready, we’re so glad you think they’re the best! 💛
Fantastic little drybag
Excellent addition to my growing collection of Dock &Bay items
I bought this for my upcoming cruise to match with my towels
Very fast delivery
Highly recommended
February 11, 2026
Unprompted review
Reply from Dock & Bay
Thanks so much for the awesome review! 💙 We’re thrilled your dry bag is a perfect addition to your Dock & Bay collection 🌊 Matching it with your towels for your cruise sounds so fun! ⛴️ Fast delivery and happy adventures all around, thanks for recommending us! ✨
Great customer service experience…
Great customer service experience when my chosen item was out of stock. Kids poncho and hair wrap are lovely quality and design.
February 8, 2026
Unprompted review
Reply from Dock & Bay
So glad we could help! 🌴💛 Love that your kids’ poncho and hair wrap are hitting the style and quality marks, happy adventures ahead! 🏖️✨
Super quick delivery
Super quick delivery, even to a “rural” postcode. The towels feel like a fantastic quality, dried very quickly after use and have washed well!
February 10, 2026
Unprompted review
Reply from Dock & Bay
Hi there! Thank you so much for your wonderful review! 🌟
We’re absolutely thrilled to hear that your order arrived super quickly — We work hard to ensure speedy delivery wherever our customers are, so it’s fantastic to know that came through.
It’s also great to hear you’re loving the quality of your towels and that they’re drying quickly and washing well — that’s exactly what we designed them to do! 🙌 We hope your Dock & Bay towels join you on many more adventures to come! 💛
Lovely looking products but they can…
Lovely looking products but they can often be out of stock
February 18, 2026
Unprompted review
Reply from Dock & Bay
Thanks so much for the feedback 💙 We’re so glad you love the look of our products 🌈✨, but we totally hear you on the out-of-stock frustration. When designs are popular (and especially with limited or seasonal prints), they can disappear pretty quickly!
We’re always working behind the scenes to restock favourites where we can and bring in fresh new designs too 👀 If there’s a particular one you’ve got your eye on, our team is always happy to help with updates.
Thanks again for sharing and for being part of the Dock & Bay crew! 💛
Ordering was very easy and items…
Ordering was very easy and items arrived really quickly and packaged nicely. Haven't used the towels yet because they are for our holiday, but they look and feel lovely.
January 28, 2026
Unprompted review
Reply from Dock & Bay
Thank you so much for the lovely review! 💙 We’re so happy to hear ordering was a breeze and that your goodies arrived quickly and looking their best ✨ Nothing better than getting holiday-ready!
We can’t wait for you to put those towels to the test on your trip 🏖️ We hope they make your adventures even brighter (and sand-free 😉). Have the BEST holiday! 🌈
Pointless Recycled Rubbish
I purchased the Quick Dry Hair Wrap, in the sale. Fortunately, I did not pay the full £16 as I was very disappointed with this product.
I have shoulder length hair and the drying time is no less than if I had used an ordinary towel. You can’t really do anything with the wrap, other than wrap your hair, and unwrap and dry as normal. Pointless.
Ok, great - It’s made from recycled plastic, but it doesn’t do the job it’s intended for, so I will not be purchasing any further products of this nature.
January 2, 2026
Unprompted review
Reply from Dock & Bay
Thank you so much for taking the time to share your feedback. We’re really sorry to hear the Quick Dry Hair Wrap wasn’t quite what you were hoping for 🩷
We completely understand how frustrating it is when something doesn’t live up to expectations. Our hair wraps aren’t designed to fully dry your hair, but to be a gentler alternative to a traditional cotton towel. They're made to wick away water more efficiently, helping to reduce friction, minimise frizz and breakage, and cut down drying time before styling 🙌🏼
We usually suggest gently squeezing out as much excess water as possible first, then applying your products, combing through, and wrapping your hair up. It won’t leave your hair completely dry, but it should leave it in good condition and ready to style 💛
That said, we know everyone’s hair is different, and we’re genuinely sorry it didn’t work for you this time. We really do appreciate the feedback and will pass it along to our product team. If you’d ever like to chat things through, you can reach us at support@dockandbay.com. We’re always happy to help 🫶🏼
I ordered 2 I'll wash you dry' tea…
I ordered 2 'I'll wash you dry' tea towels from Dock & Bay on the 1st of February. A couple of days later I was contacted to say that the tea towels were out of stock. No problem, I opted for a refund and it was received promptly. A few days later I received a mail shot promoting tea towels and I ordered the same ones, assuming that they were new stock or returns. Confirmation of my order was received again and the amount transferred. However, today 9th February I was really annoyed to receive the same "we're now out of stock" email again, offering alternative ones or a refund. When I complained I was told there is sometimes a delay before the information from the warehouse is reflected on the website. I don't know how long they were actually out of stock before I first ordered them but it's very poor customer service that I was able to order and pay for them a second time and they are still on the website for sale 9 days after I received the first out of stock email. I can still order 'I'll wash you dry' tea towels on the website now! What a complete waste of everyone's time!
February 9, 2026
Unprompted review
Reply from Dock & Bay
Hi Catherine 💙
Thank you so much for taking the time to share your thoughts with us. We absolutely empathise with your frustration, and we are truly sorry that we let you down.
While there can occasionally be a delay between our warehouse stock levels and what’s shown on the website, that doesn’t change the fact that you were able to place and pay for the same item again. This is something that we take very seriously, and we are working diligently to tighten up our system and prevent these kinds of things from happening again in the future. In the meantime, we have manually removed the tea towel from our website, and it is no longer available to purchase 🫶🏼
When we are out of stock of an item, we always offer swaps, as we know how important it is to get the perfect tea towel and we want to give our customers options they’ll love! That said, we completely appreciate that this wasn’t what you were hoping for, and we’re truly sorry for the disappointment caused.
We would love to make this a bit better for you, so we have emailed you directly, hope to hear back from you. Thanks again for your honesty and for giving us the chance to hear your feedback. We really appreciate it, and we’re truly sorry for the frustration caused 💛
Fantastic customer service
I ordered 2 lovely beach towels and had a few problems with one out of stock and one lost in transit.
Every single member of customer services who helped me were fab, politely, friendly and helpful.
I would definitely purchase more items.
Thank you for all your help 😄
January 20, 2026
Unprompted review
Reply from Dock & Bay
Wow, thank you so much! 💛🌊 We’re really sorry about the hiccups along the way, but we’re so happy our customer service team could turn things around for you 🙌✨ Your kind words mean the world to us, and we can’t wait to welcome you back for your next Dock & Bay treat! 🏖️😄
STOP making products out of plastic!!
STOP making products out of plastic!!! For goodness sake why would anyone want any to dry their body or their dishes in microplastics??? Who is lacking the brains enough to be making or buying this TOXIC rubbish??
Companies like this need to be banned from claiming “sustainability” because they use recycled plastic. It shreds MORE microplastics than new plastic does. Once again we don’t want this literal RUBBISH on our bodies or in our water.
January 3, 2026
Unprompted review
Reply from Dock & Bay
Hi there 🌍 We completely understand how strongly people feel about sustainability, and we want to reassure you that this is something we take very seriously. 🥰
Our towels are made from recycled plastic, not new plastic. By giving plastic that already exists a second life, we help reduce ocean & landfill waste, lower CO₂ emissions, save petroleum, conserve energy, and even create jobs ♻️✨ Durable, long-lasting, and designed to cut down single-use waste — that’s the goal! 💛
We completely understand that microplastics are a concern when buying synthetic products. Any synthetic fabric does release microplastics with every wash, of course, but we’ve woven our products with a flat weave, which releases a much smaller amount compared to fluffy towels or sweaters. We also operate B-Corp-compliant warehouses that take extra care to minimise microplastic shedding.
We’re always working to improve our materials, processes, and impact, and we truly appreciate your feedback. If you’d ever like to learn more about our sustainability journey or certifications, our team would be happy to share 💛
Fab, fab, fab
Beautiful and functional!
Quick delivery as well
Thank you😀
December 5, 2025
Unprompted review
Reply from Dock & Bay
Ahh, we love this! 😍 So happy you’re enjoying your new Dock & Bay goodies. Functional, beautiful, and quick delivery too! 🌴💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.