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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the towels, for their excellent quality, absorbency, and quick-drying properties. Many appreciate the lightweight and compact nature of the items, making them ideal for travel and holidays. The wide variety of colors and designs is also frequently highlighted as a positive aspect. However, some people were dissatisfied with the ordering and delivery process. A few customers reported issues with delayed dispatch, missing items, or orders not arriving within the promised timeframe, especially when ordering for upcoming trips. Additionally, a small number of reviewers found that the towels did not absorb water effectively, leaving them feeling wet after use.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high-quality... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their beautiful... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Holidays

People report positive experiences with holidays. Many customers are purchasing items like dry bags and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... See more

Company replied

Rated 5 out of 5 stars

Ordering is quick & easy. There is a good choice of colours. I've made three orders & bought tea towels and hair wraps. The tea towels are super absorbent. The hair wraps are also absorbent, lightwe... See more

Company replied

Rated 5 out of 5 stars

They are incredibly lightweight and compact. They fold down small enough to fit easily into a backpack or carry-on. Despite being thin, they’re surprisingly absorbent and dry way faster than normal to... See more

Company replied

Rated 5 out of 5 stars

I was told about these amazing towels. I was sceptical to say the least. However from viewing the web site several times, reading reviews, researching, finally purchased a towel (soon to purchase my... See more

Company replied


Company details

  1. Sportwear Manufacturer

Written by the company

Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

825 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fab products and customer service

Fab products and customer service. Would highly recommend this great company.

December 5, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Yay! 😍💙 So happy you love our products and service, that’s what we’re here for! 🌊🌟

Rated 5 out of 5 stars

Customer service

Dock & Bay have been the most helpful company I have experienced in a long time. Helping me with an error I made, with quick responses and solutions to my problem. Customer service has been excellent.
Will be using them often

November 30, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Wow, thank you so much for these kind words! 😍 We’re so glad our team could help get everything sorted quickly, that’s exactly what we love to hear 💙 We can’t wait to have you back again soon! 🌊✨

Rated 5 out of 5 stars

Fabulous gifts

Lovely towels, great quality, super quick deliver. So good i’ve bought all my family towels hair wraps and dog towels for xmas

November 28, 2025
Unprompted review
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Reply from Dock & Bay

Fabulous gifts indeed! 🎁😍 So happy you loved the quality and quick delivery. Your family is going to love them! 💙

Rated 5 out of 5 stars

These are absolutely the BEST tea…

These are absolutely the BEST tea towels I have ever used (and I am very old!!!). They are large, absorbent and lovely to look at too. Bonus!! I have given them as presents as well.

November 4, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thank you so much for the wonderful review. We’re thrilled to hear that our tea towels have earned the title of BEST ever in your kitchen 💁🏻‍♀️😊

Rated 5 out of 5 stars

Fantastic products and great company / customer service

Fantastic products, high quality and well made. I purchased a large order of the make up bags for an event and was really impressed.
Also the customer service is some of the best I have received. Emails answered quickly and help offered.
I'd highly recommend and purchase again.

November 25, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Wowww, this has made our day! 🥹💛 Thank you so much for such kind words. We’re thrilled you loved the makeup bags and that they were perfect for your event ✨ And massive love for the customer service shoutout too, our team will be buzzing! 🫶 We can’t wait to have you back for your next purchase 😍

Rated 5 out of 5 stars

Another great purchase 👌

Another great purchase 👌 a gift for someone who has everything and loves travelling ❤️

November 25, 2025
Unprompted review
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Reply from Dock & Bay

Love this sooo much! 😍👌 The ultimate compliment, a gift for someone who has everything AND loves travelling?! We’re honoured! ✨🌍 Thanks for choosing Dock & Bay again, you legend ❤️

Rated 5 out of 5 stars

Excellent products

We ordered a set of beach towels and tea towels. The beach towels are excellent, which I already knew having purchased before. I was sick of my tea towels smelling awful and taking forever to dry. These are completely brilliant and dry so quickly. They have no unpleasant smell whatsoever and are good as new as soon as they dry. Very happy with our purchase.

November 21, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks so much for sharing! 💛 We’re thrilled to hear you’re loving your beach towels (they’re classics, after all 😉) and that the tea towels are making life easier, quick-drying, fresh, and ready for anything! 🌊✨

It’s awesome to know they’re hitting all the marks and keeping your kitchen and beach days stress-free. Happy to have you as part of the Dock & Bay family! 💙

Rated 5 out of 5 stars

Beach and Hair Towels

I have bought the beach towels, which are really beautiful colours and dries really quickly. I have also got the hair towels, which has made drying hair so much easier. I was so amazed that I have bought two more for Christmas presents.

November 20, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

We love to hear this! Thanks for spreading the D&B love 🥰🌈

Rated 5 out of 5 stars

Light and bright

Using the towels for the first time in Vietnam. Loving them as they take very little space in our backpacks and dry quickly! Very happy with them 😀

November 19, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

We are thrilled to hear this! Enjoy your travels 😊🎒

Rated 5 out of 5 stars

The dogs danglies

We have a pair of these superb towels in our motorhome thinking they were just for travel use, however, they are superb. So ordered a larger set for home with guest use ones that hang on hooks on the bathroom tiling in their bags.

They work incredibly well at drying you.

Recommend.

November 17, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Yess! our towels are fab for both travel and home use, it's a win win! 💪🏼 Thanks for the fab review 😊

Rated 5 out of 5 stars

I LOVE dock and bay

I LOVE dock and bay! Their products are such a great find. I recently bought another tea towel and a hair towel too. I find that the material lasts well even after plenty of washes and the colours and designs are great! Would definitely recommend.

November 3, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Aww, we love hearing this! 💚 So glad the colours, designs, and durability are ticking all the boxes for you. Your support means everything, thank you for spreading the love! 🌼🙌

Rated 5 out of 5 stars

Great service and products.

Easy website to navigate. Lovely products. Very easy to order, and you are kept up to date with delivery.

October 22, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thank you so much! 💙 We love hearing this, great service, lovely products, and an easy-peasy ordering experience is exactly what we aim for! 🙌 So happy everything went smoothly and that you stayed in the loop with delivery. Enjoy your new goodies! ✨📦

Rated 5 out of 5 stars

Great Beach Towels

I bought the personalised towel for my daughter-in-law's birthday. She loves it. To date it's my 11th towel and needless to say we love them.

October 22, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

We love this! So glad to hear that your daughter in law loves her towel as much as you do. Thanks for supporting D&B 🥰🏝️

Rated 5 out of 5 stars

The brand is well known

The brand is well known, high class items for reasonable price, really good quality, lovely designs

November 12, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks for the great review! 🌺 We're so glad you're loving your products and our designs! 🙌🏼

Rated 5 out of 5 stars

I love my hair wrap towel

I love my hair wrap towel, it actually works! Yay!!
It does dry my hair in half the time.
It does stay put while I do my make up
I love it - I've ordered one for my daughter and one for my granddaughter, she's only 9 but she loves to have the latest trend, so I know she'll love it.

November 11, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

That's so great to hear 🌺 Now you can all match! I hope they love their hair wraps as much as you do 😊

Rated 5 out of 5 stars

Fantastic products

Fantastic products

November 3, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

This made us smile! 💛 Thank you for the kind words, we’re so glad you’re loving our products.

Rated 5 out of 5 stars

Just what I wanted

Arrived very quickly Just what I needed and up to the usual standard I bought 2 as one is a gift for a friend She will also be pleased I am sure

November 1, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks for spreading the D&B love! 🥰 I'm sure your friend will be thrilled 🤫☀️

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