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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the towels, for their excellent quality, absorbency, and quick-drying properties. Many appreciate the lightweight and compact nature of the items, making them ideal for travel and holidays. The wide variety of colors and designs is also frequently highlighted as a positive aspect. However, some people were dissatisfied with the ordering and delivery process. A few customers reported issues with delayed dispatch, missing items, or orders not arriving within the promised timeframe, especially when ordering for upcoming trips. Additionally, a small number of reviewers found that the towels did not absorb water effectively, leaving them feeling wet after use.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high-quality... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their beautiful... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Holidays

People report positive experiences with holidays. Many customers are purchasing items like dry bags and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... See more

Company replied

Rated 5 out of 5 stars

Ordering is quick & easy. There is a good choice of colours. I've made three orders & bought tea towels and hair wraps. The tea towels are super absorbent. The hair wraps are also absorbent, lightwe... See more

Company replied

Rated 5 out of 5 stars

They are incredibly lightweight and compact. They fold down small enough to fit easily into a backpack or carry-on. Despite being thin, they’re surprisingly absorbent and dry way faster than normal to... See more

Company replied

Rated 5 out of 5 stars

I was told about these amazing towels. I was sceptical to say the least. However from viewing the web site several times, reading reviews, researching, finally purchased a towel (soon to purchase my... See more

Company replied


Company details

  1. Sportwear Manufacturer

Written by the company

Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

825 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely love my towel and beach bag…

Absolutely love my towel and beach bag , in fact i immediately ordered another set of towel and bag as i like to have a change on holiday. They feel towel a d dry super quick . As they fold down so small they hardly take any room up in my case too which is a big plus. I will be buying my husband one next . Lovely that they use recycled bottles to make them too.

October 8, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks for spreading the D&B love!! We're thrilled that you're loving your towels, they're definitely a total game changer 😎🌈

Rated 5 out of 5 stars

Lovely quality products

Lovely quality products.
The extra large beach towel is a really good size yet packs compact for travelling/portability.

November 4, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks so much for the lovely review! 💙 We’re so happy you’re loving the quality and yes, that XL towel is a total game changer: all the space you need, without taking up any! Perfect travel companion if you ask us 😎✈️

Rated 5 out of 5 stars

fabulous customer service

I've ordered items from here before and they are great quality, pricey but worth it especially when packing towels for holiday. they also wash up beautifully.
I ordered and a few days later had confirmation items were being delivered by Royal Mail. Royal Mail delivered a package that was not Dock & Bay and I received confirmation the Dock & Bay items were delivered. As per Royal Mails request I contacted Dock & Bay to explain Royal Mail had not delivered my items and I received a response back within hours, the whole issue was dealt with brilliantly by Dock & Bay they had already scheduled a new order for me with a rush on delivery.
As it happens Royal Mail delivered later on the same day they said it had been delivered and there was a mix up with the tracking of my 2 separate parcels.
Dock & Bay - if you read these reviews a huge shout out to Rose in Customer Service complete legend with her communication!

November 3, 2025
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Reply from Dock & Bay

What an amazing review, thank you so much for taking the time to share this! 💙 We’re over the moon to hear everything worked out in the end (Royal Mail sure kept us on our toes there 😅). And we couldn’t agree more , Rose is an absolute legend! We’ll make sure she sees your lovely shout-out 🙌 Thanks again for your kind words and for being such a loyal Dock & Bay fan, we’re so glad you’re part of the crew! 🌴✨

Rated 5 out of 5 stars

I love the waffle towels!

I love the waffle towels!
The choice of colours is fabulous, and they dry you so much better than conventional towels.
The also wash really well, very pleased with them! 😊

October 14, 2025
Unprompted review
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Reply from Dock & Bay

Thanks so much for the lovely review! 💖 We love to hear that you're loving the waffle towels, they're the best right!? 🥰

Rated 5 out of 5 stars

This order came quickly and exactly as…

This order came quickly and exactly as advertised - perfect for packing small into your suitcase.

October 31, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks so much for the lovely review! 🌟 We’re so glad your order arrived in a flash and that the towel’s suitcase-friendly size is hitting the mark, ready for all your adventures! ✈️💦

Rated 5 out of 5 stars

Ethical, fabulous towels.

These are the most wonderful towels! They do exactly what they say, dry you off quickly, dry quickly. They come in beautiful colours - I've bought 5 so far, for me & then the family. I love that they are made of recycled materials. The towel bag is a very handy addition. I've also bought 2 hair towels for Christmas gifts. Though I might have to buy myself one! They might seem expensive but, actually, they are great value. I love them.

October 30, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

This is such a wonderful review, thank you! 🌈 We love that you and your family are enjoying the towels (and those handy little bags!). It’s amazing to hear you appreciate the recycled materials too, sustainable, stylish, and super practical. Sounds like you’ve got gifting (and self-gifting 😉) sorted! ✨

Rated 5 out of 5 stars

My husband and I have had these towels…

My husband and I have had these towels for a few years . While on holiday my friend commented how amazing g they were , so for her one for her birthday, they are amazing , would highly recommend.

October 29, 2025
Unprompted review
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Reply from Dock & Bay

That’s so lovely to hear! 💙 We love that your towels have been beach-day staples for years and how sweet of you to gift one to your friend too! Sharing the towel love, we like it 😍🏖️✨

Rated 5 out of 5 stars

Easy to order and smooth process from…

Easy to order and smooth process from start to delivery. Really pleased with my turban’s.

October 9, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thanks so much for the lovely review! 💙 We’re so glad you had a smooth experience and are loving your new turbans, enjoy! ✨

Rated 5 out of 5 stars

Travel light

Bought a pair of these to see if we could go for a week in the sun with Ryanair’s single small bag! (No room for big beach towels!) Very impressed with them - they pack nicely, dry quickly and don’t hold sand. Also look great and are made from recycled materials. Expensive but if they last they will definitely be worth it

October 8, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

So glad to hear you’re impressed! 💙 They’re made to last, so you’ll be able to take them on plenty more sunny getaways to come — light, quick-drying, and ready for every adventure! ☀️✈️

Rated 5 out of 5 stars

Love my towel

Love my towel, large to cover full sun beds, soft feel, got mine personalised and great quality embroidery, drys quick, and no usual towel smells when reused.

October 10, 2025
Unprompted review
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Reply from Dock & Bay

Thank you so much! 💕 We’re thrilled you’re loving your personalised towel — soft, fresh and ready for every sunny adventure! ☀️💦

Rated 5 out of 5 stars

Bright, vibrant and they actually dry you!

Thought it was time to ditch the small grey all purpose camping towels to grace the beaches of Sicily .... brilliant they also dry you properly and with a couple of magnets used them to create a screen between open van door and van body ...own private changing area!

October 2, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Love this! 😍 Bright, bold and practical — that’s the Dock & Bay way! 🌈✨ Sounds like your Sicily setup was pure genius 🔧🚐💦 So glad the towels kept you dry and doubled up as your own private changing room — talk about multitasking! 🙌

Rated 5 out of 5 stars

I’ve lost count of how many Dock & Bay…

I’ve lost count of how many Dock & Bay towels I have. They are perfect for the gym & travel. My oldest, which must be 7/8 years in is still going strong, I cannot recommend higher.

October 18, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Wow, that’s amazing! 😍 We love a long-time D&B fan — 7/8 years and still going strong, that’s what we like to hear! 💪💦 Perfect for gym sessions, travels and everything in between. Thanks for all the love and support! 🌈✨

Rated 5 out of 5 stars

I really love the beach towels

I really love the beach towels. They do feel odd to dry yourself with when you're used to a regular towel, however they do exactly what they say, dry well, pack up small and on the beach they allow you to shake off any sand. I'm going to be getting the whole family new beach towels for Christmas

April 23, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

So happy you’re loving the towels! 💕 They do take a little getting used to, but once you see how well they dry and stay sand-free, there’s no going back 😎🌊 Love that you’re spreading the D&B love to the whole family this Christmas! 🎁✨

Rated 4 out of 5 stars

Sand free products

Your products are great they pack up small fab for holidays by the pool or on the beach. I do aqua aerobics and it’s always with me because it dries so quickly. I bought my products as Christmas presents a few years ago unfortunately I’m retired and can’t afford them now.

October 15, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Thank you so much for the lovely words 💛 We’re so happy to hear your towel’s been a trusty sidekick for holidays and aqua aerobics! 🌊✨ It means a lot that you’ve shared the D&B love over the years — we truly appreciate your support 💕

Rated 1 out of 5 stars

Towel purchased for our spaniel

Towel purchased for our spaniel. I really wanted to love the towel as do like the practical bag. However the towel is not absorbent. I would not recommend

August 16, 2025
Unprompted review
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Reply from Dock & Bay

Hi Kate

Thank you so much for giving our towels a try and for sharing your feedback. ✨

We’re sorry to hear the towel didn’t meet your expectations, we know how important absorbency is, especially for a beloved spaniel. Your thoughts are really appreciated and will help us as we continue to improve our products.

Thanks again for taking the time to try us out!

Warm regards,
Hanna 🌸

Rated 5 out of 5 stars

Excellent products

Excellent products, i bought 4 towels for holiday and they were super. Dried quickly, washed well and didn't get sun fade. Easy to order with a speedy delivery.

July 1, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

So happy to hear your towels were a hit on holiday — quick-drying, vibrant and easy to care for. That’s what we like to see! ☀️✨

Rated 5 out of 5 stars

Great products

Great products! Great Quality!

I bought towels for my family this summer for our summer holidays and we all loved the variety of colours - meant everyone had their 'own' towel and no arguments!

August 11, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

So happy to hear the whole family loved them! 🌈 Nothing better than everyone having their own colour (and no towel mix-ups!). Thanks for sharing the towel love 💙✨

Rated 5 out of 5 stars

Value for money

Value for money. I bought the XL towels. The quality is amazing. Dries quickly plus packs up small to pop in your suitcase. I have bought for everyone in my family. We all love them.

August 1, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

That’s amazing to hear, thank you! 💙 So glad the XL towels have been a hit with the whole family, quick-drying, space-saving, and great quality all rolled into one! ☀️🏖️✨

Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery. The only problem is that the towels last so long I would feel guilty buying more in new fabulous colours

January 10, 2025
Unprompted review
Dock & Bay logo

Reply from Dock & Bay

Haha, we love this! 😄 So happy you’re loving the towels (and that they’re built to last!) 💙 No guilt needed though, there’s always room for another colour or two 😉🌈✨

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