Doctor On Demand Reviews 470

I am so confused by the negative reviews. My son had a telehealth video appointment with Lisa Hansen. She was amazing! Thorough, asked a lot of questions, his meds were called in immediately and we could not be more happy with this telehealth! Highly recommend!

Had 3 appointments, no one actually wants to treat me. First two suggested someone who specializes in trauma and the third spent the last 20 min of our appointment looking up books to refer me to. Not listening to me. Horrible let down when your looking for help going through the worst time of your life.

Don't waste your money. They took my $99 and did not give me anything that I went to them for.
I was very clear on the reason I needed to consult with the doctor. I had the video consult and the PA said she can't help me with that problem I need to see a specialist. They should never have given me the appointment if it is something they can't help me with. They charged me $99 and did not do anything to help me. STAY AWAY FROM THEM!!

My experience with Doctor On Demand was extremely disappointing. The appointment process seemed simple at first, but everything went downhill from there. I dealt with long wait times, unclear communication, and a provider who felt rushed and uninterested in actually helping.What frustrated me the most was the billing. I was charged more than expected, and getting a clear explanation was nearly impossible. Customer support was slow and unhelpful, leaving me feeling ignored.Based on many similar complaints about hidden fees, poor service, and unresponsive support, my experience doesn’t seem uncommon.Overall, this felt like a waste of time and money. I would not recommend this service to anyone looking for reliable or professional healthcare.

Do NOT use Dr On Demand. What a waste of money, insurance, and time. Total scam. Severe cough for my 16 yr old son - affecting his sleep, comfort, pain from the continuous coughing, wearing him down - and I’m trying to get him some relief. But it is "against their policy" to prescribe cough medicine to children because ‘some’ studies have shown it's not effective. However, based on experience, I know an Rx is the ONLY thing that provides relief. We have tried every OTC med and none help. I have used other virtual care apps in the past and they didn't hesitate to prescribe him cough meds to help relieve his symptoms. So now my insurance will be billed for a virtual care visit where the Dr on Demand suggested we take the OTC meds (that haven’t worked) or go see another doctor if we wanted to get him on a prescription.

"Provider" was 15 minutes late to appt, had a technical issue and hung up on me in under 2 minutes. Garbage

Garbage organization - worthless.

Trust the bad reviews! They have the WORST customer service. I canceled my appointment 24 hours before my appointment. I did it by messaging the customer service and of course they didn’t get back to me about 48 hours later so they charged me a late fee. I tried to fight it and they said they don’t take back late fees. Well keep that up and you will have NO customers. By the bad reviews they have, you’d think they’d change

I tried using the platform to see a different psychiatrist, only to be dismissed and made to feel like I was doing something wrong by trying to get new eyes on my mental health. I am a nurse practitioner and I know it's normal to try to find a doctor thats right for you. This psychiatrist Dr. Joshua Werblin who looks like he takes lithium on a daily basis himself was so demeaning, dismissive, made me feel like an idiot for trying to see a new provider. I hung up because the appointment was just getting irritating. Had I done my research I would have seen that he is not a good doctor and he has actually been disciplined by the medical boards in the past, for something simple but still speaks about his character. Dr On demand allows these type of providers onto their platform, and I personally will never book another appointment with Dr. On demand. I will find a doctor that works for me, thats my right and anyones right. I reached out to Dr on demand to report my experience and no one from the platform ever responded to my concerns. After I hung up 5 minutes into the appointment, I must of cried for the next 30 minutes and was upset for the next few hours. I would never treat a patient in this manner.

Dr. on demand is a scam service - they don't have doctors but rather two bit nurse practitioners that have the nerve to hang up on you. I had to charge back the B.S they attemped and will never use this service again. I will be filing a formal grievance with both my insurer and my employer as well as the better business bureau.

Scam!! Every time I have booked an appointment with them. It says I owe zero dollars with my insurance and now all of a sudden they’re trying to charge me $120 from past appointments. And when you try to call them or ask them, you can’t get a hold of anyone.

I would have rated it five stars. Last year was my first time using Dr on Demand. I used it for the first time because my in person primary care had left the practice and I needed refills for maintenance medication. I then set up an appointment for annual physical. Knowing that my last in person one was all talk and lab work, I liked the convenience. However, since my insurance pays 100% for Dr on Demand, I never received a bill. That is until 6 months later when I got a collection notice for the second visit. I contacted included health and they told me that it was a glitch and that I shouldn't worry about it and wouldn't receive any additional collection notices. About a month later I received another collection notice. Contacted included health. While waiting, I went to the collection site and found that the visit had been mis-coded as self pay. This time they admitted that was the issue and resubmitted to my insurance. Problem solved or was it? After this received a notification from my insurance company about a claim with the lab that Dr on Demand had sent me to for testing. The claim was processed as out of network. I contacted included health and they asked if I had chosen the lab. I couldn't remember after 6 months, but later found the conversation with Dr on Demand on the included health app. It clearly shows that during the initial previsit that I was given a choice of labs, the closest was 45 minutes from home, but only 15 minutes from my work. I checked the covered labs in the included health app and it didn't show anything close to me. I contacted included health about this again with this information and they told me that with the new information, quality control would contact me within 5-7 business days. After 7 business days I contacted them. No helpful response. Today, 11 business days later, I contacted the original person and was told that it was still under review and would be another 5 business days. When I told them that I believe that they were just pushing it out so that I would give up, she just repeated what was said. Seriously, we need single payer/universal healthcare.

Terrible
Paid for consult to get medication and script unsigned so unable to get my medication
When contacted by pharmacy to rectify told the doctor I consulted with did not work there

I got charged 158 dollars because I was 5 minutes late to a 50 minutes counseling session. The app took down the session link so I couldn't even enter the session. Multiple calls and emails made. The staff told me it was my fault to be 5 minutes late to counseling session. Come on, counseling session has usually 15 minutes grace period and the session won't get cancelled but shortened if being late. If your platform can't practice beneficence and ethical care for counseling clients, don't offer those services. I deleted the app. More worries and stress were caused by the app. Not worth it.

I primarily chose Dr on Demand for getting quick treatment. I realized that i just wasted my time since the provider didnt prescribe any medicines even after getting my lab work done and asked me to consult a PCP, they asked to schedule a appointment which is unexpected. I dont understand what is the point of getting consultation with dr on demand when i still need to book appointment with another provider? even for this appointment I needed to wait for more than 2 weeks. I have been asking lot of questions before I book the appointment and have spend too much of time explain everything. Finally my time and money are wasted, I need to restart with a PCP again. The real problem is getting a in-person PCPs appointment is too hard since no one is available for at least 4 months. Dr on Demand should have advised to consult a local PCP as and when I explained the scenario in the appoint booking time itself. This is totally rubbish. I was not facing this kind of issues when UHC uses Uptum, used to get all support, prescriptions immediately. Dr On Demand consume our precious time and money for nothing.

I have used Doctor on Demand in the past-It used to be helpful. This time around I chose the ''wait in line' option which is new. All day it said '15-20 minutes'. I waited for hours and hours-No one ever came. Then finally schedule an appt, missed it by ONE MINUTE due to wifi, and they still charged me. I begged and begged for a refund, and their bot customer service just sent me scripted denials. Clearly they've outsourced and I will never use them again.

I had a very disappointing and frustrating experience during my recent telehealth appointment with this provider. I scheduled the visit because I am experiencing significant work-related stress, severe sleep disruption, exhaustion, and emotional strain that has begun affecting my ability to function and work.

During the session I explained in detail that the situation at my job has escalated to the point where I have been missing work and feeling overwhelmed. Instead of acknowledging the seriousness of what I was describing, the provider repeatedly reframed workplace disciplinary actions as “positive feedback” and suggested I should simply use them to “do better next time,” rather than addressing the impact the situation was having on my mental health.

At several points I explained that I was extremely stressed, agitated, and at my breaking point with the situation. I also requested documentation confirming that I had attended the appointment, as I have been struggling this week and had missed work. The provider refused to provide even a basic doctor’s note or visit confirmation.

What made the interaction particularly upsetting was that when I expressed my concern about not receiving any documentation or support, the provider appeared to smirk during portions of the conversation. That reaction felt dismissive and unprofessional, especially given that I was explaining serious stress and emotional distress.

When I stated that I felt the interaction was being handled poorly and that I intended to report the experience, the provider abruptly ended the call.

Patients seeking mental health care should feel heard, respected, and taken seriously. Unfortunately, this interaction left me feeling dismissed and unsupported at a time when I was actively seeking help for significant stress and emotional strain.

I hope the practice reviews how patients in vulnerable situations are treated during telehealth appointments so that others do not leave feeling the same way.

Total scam. They charged me for a no show despite being available via mobile and desktop at the time of the appointment. They have since ghosted me at my refund request.

Unusable website, didnt work on multiple browsers. Wasted time.