Doctor On Demand Reviews 471

My son injured his shoulder during PE and had limited movement, but was not in severe pain. I requested a referral for an X-ray. After a $62 payment and a 5-minute telehealth consult, I was told to go to the Epworth Emergency Department instead. This was not an emergency, and the wait time and cost at Epworth ED is around $500. I’m disgusted that I paid $62 and got no outcome. Do not use this service.

Such a bad experience. I do not recommend at all. My son run out of his acne medication last night and I thought this was an easy way to get a script. The doctor was not familiar with the medication, decided to not trust my son’s previous doctors, and refused to prescribe it! $60 wasted plus the time and we had to go to another GP to get it. The GP needs to upgrade their knowledge as peer reviewed papers in medical journals highlight the efficacy of the medication!!!

Doctor Veronica Andis-High was the doctor I spoke to, she hung up on me as I was searching for a document to prove i actually was prescribed blood thinners. I guess thats a common thing people who pay co-pays and all that are trying to lie about. Ive been on them 3 years (supposed to be for life) and couldn't get an appointment in the next couple of weeks with my oncologist, who prescribed initially, so tried this since im supposed to be on them daily and she was rude from the start asking questions I've never been asked before at any other appointment and I've been to A LOT of doctors. Actually insane she hung up too, she deserves to be fired. No wonder she is on the app with a 1 star rating on TrustPilot. She is a 0 star doctor with wayyyy too much makeup who seems she would've done better on stage as a clown.

The worse company I waited 3 hours for the dr not to even look at me to see the problem then charge me twice an not help nothing an now I am told it's a different app. Worse company ever

My experience with Doctor on Demand was infuriating and utterly disappointing. After my Monday virtual urgent care appointment, they waited three days to inform me they couldn’t help and that I needed to book a separate virtual primary care appointment for a specialist referral. This critical detail was never mentioned upfront, wasting my time and delaying my care. When I contacted customer service, the agent was rude, dismissive, and blamed my insurance company, claiming it took two to three days to “review the contract” — an obvious lie. Requesting a supervisor? Another one to two days wait. This service is unprofessional, inefficient, and completely lacks accountability. Avoid at all costs.

Terrible service!!! They assumed I am “med-seeking” and asking for controlled substance when I was just consulting about my anxiety. Their provider is rude! Denise Orrill is the name of the physician who I saw, very rude! Waste of time

Terribly company. It states "Doctor on Demand' and they paired me with a nurse practitioner which lacked experience and the ability to make good judgment. I ended up going into my doctors office a few days later.

Service was really poor. Took my money only to receive a prescription for 1 asthma inhaler.
I have always received 5 repeats with any other company but I was told this company only gives 1 and no repeats.
Works out as far more expensive than being a private patient with a gp.
Feel totally ripped off as they don’t tell you that you only get 1 prescription. They just take your money and tell you nothing.Steer clear.

While on hold with Doc on Demand last night- well really early morning- I read these reviews.
And now I’m writing one myself because I had an excellent experience. Yesterday I got bit by a cat while trying to save it from the family dogs, and I thought I could do home remedies but my leg got very sore and I realized I needed urgent care around midnight. So I went doctor on demand after googling 24/7 urgent care.
I was online with a live doctor within 15 minutes-
Had a script within 3-5 mins.
And had script in my hands within 20.
The whole ordeal took under an hour - a good thing since it was in middle of the night.

Incredibly unhelpful. They are unaware of the practices in the healthcare system, and so deny assistance and make recommendations that are impossible to execute. Additionally they don't respond to feedback or process it. Really disappointed, won't use again.

If I could give this company a negative review I would. I paid $300 for a consultation and the only advice I received is to Google the solution to my problem myself. When I tried to dispute this bogus scam of a service, I was told that since the visit length was sufficient, they are satisfied with the service that they provided me. Well I am not satisfied with the service that was provided. I could've Googled a solution myself. I didn't need to pay $300 to be told to use Google. This company is either a scam or they suck, but I have nothing good to say about this company. I hope they go under.

On 3/15/25, I called and even though my ins. United Health Care, said it's a zero cost to me, Doctors on Demand said I needed to pay them upfront for a tele visit. I paid and found out UHC also paid them. I called Dr's. on Demand and told them I should not have been charged as UHC paid them. DOD gave me a case number and said it will take a few weeks to process my refund. After 6 calls to them and even UHC called them on a 3-way call, DOD has refused to return the money I initially had to give them even though UHC said DOD should not have charged me as it's a free service with UHC. This company will give you the run around and will constantly say as they have 6 times now they will send my request to billing. It is now July 2025.

Called in to get an antibiotic for a bacterial infection. Was denied and they took my 99 bucks anyways. Lady i spoke with was incompetent and wouldn't rx me what I needed even though I explained what my previous doctor would do. She said that's not how I practice. I guess she practices stealing people's money instead of helping people out. I will be starting a charge back immediately. I needed an antibiotic not a narcotic so don't treat people like they are calling just to get drugs...

Terrible. The doctors dont show up and then they charge you for a no show fee that they have to investigate first and dont get it back for 6 weeks IF they approve it.

If you cancel a scheduled appointment with less than 24 hour notice, you would incur a fee. That makes sense.

But if you schedule an appointment and the provider doesn't show up at the scheduled time, they still will try to charge you, even if you have evidence of chat history asking where the provider is.

It has been 4 months and the ticket is still open to correct this issue. That is far too long for a justifiable write-off.

I used this company multiple times a month for the entirety of 2024. At the beginning of 2025, they couldn't verify my insurance. Despite multiple emails and phone calls, no one could verify my insurance. In May, I received seven invoices for over $800, stating I didn't have insurance in November and December of 2024. I did have insurance. I never had a gap. I provided them with verification letters from my insurance company, and they're still blaming my insurance company for the problem. None of my other doctors had issues billing or verifying my insurance; it's just Doctors on Demand. In the meantime, I wanted to continue to see my mental health professional, instead of starting all over with someone new, but that doesn't seem to matter to them. And we wonder why we have a mental health problem in this country. Those of us who are seeking and receiving help have it ripped out from under us!!

I've had doctors refuse to help me and then still charge me for the visit. And there have been questionable billing issues. I will not use them again.

Scam artists. I told them exactly what was wrong before my visit (muscle/joint issue) & they connected me with someone who couldn't even provide a recommendation to a specialist. This company is a scam and every one of their employees should be embarrassed with themselves.

paid the fee to get some sort of prescription for my gout in my left hand had Dr Shanti Krishnamoorthy for my appointment was not really interested in what I had to say ended my appointment with NO HELP at all no prescription just tock my money. Poor service

Doctor on Demand is balance billing me and threatening to send me to collections. I have responded four times to them including sending them the Explanation of Benefits that showed they were paid and the patient responsibility is $0. If they send me to collections I will file complaints with the insurance company for violating their contract and to the state insurance regulator for illegally balance billing.