Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more
Company replied
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more
Company replied
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more
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Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I enjoyed using Doctor Online as it is…
I enjoyed using Doctor Online as it is so convenient.
However, some of my medications were declined by the pharmacist after being approved by the doctor. Customer service is unable to provide me with a reason for this. I then contacted the chat function in the app. At least they were able to provide me with the reason the pharmacist used. They want me to do a face to face consultation. I have had a face to face consultation with a GP and has noted it on the consultation form so I'm unsure what to do now? I'm sure the pharmacist made an error.
Customer service says that they can not
help me further and I can't appeal either.
September 29, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Anderson,
Thank you for your review. We’re pleased to hear that you find our service convenient, though we’re sorry for the difficulties you’ve experienced with your prescription.
While our doctors can approve requests, the final decision always rests with the dispensing pharmacy. We understand this can feel confusing and frustrating, especially in your situation where you had already noted a consultation.
As mentioned, we are not able to override or appeal the pharmacy’s decision, but we truly appreciate your feedback and will use it to improve communication and support.
Kind regards,
Customer Service - Doctoronline
Would highly recommend
It was so easy to use this service. Communication was excellent. Medication arrived in days. Would highly recommend.
September 1, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Paula,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Great service
Used Doctoronline on a number of occasions, always had a very good service, and quick delivery, so i highly recommend them to anyone, looking to order medication online
August 24, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear valued Customer,
Thank you for rating our services with a fantastic 5 stars and the recommendation.
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Fantastic & prompt service,definitely…
Fantastic & prompt service,definitely recommend
September 25, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. TWIGGE,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again. We appreciate your recommendation.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Excellent
Excellent, professional service. Reliable and fast delivery
September 24, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. HILL,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
So straight forward and easy to use
So straight forward and easy to use, fast service and great communication, was able to get treatment with out taking time off work
August 28, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Karen,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Super easy service
Super easy service, good communication and good advice. Medication always arrives promptly as well.
August 28, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Rebecca J,
Thank you very much for your positive review.
We are delighted to read that you are so satisfied with our platform 😊️
Our team will continue to be at your disposal in the future and wishes you all the best!
Best regards,
Customer Service Team - Doctoronline
Discretion and professionalism
Discretion and professionalism, like always, they really take care of you.
August 28, 2025
Unprompted review
Very easy,good service
If you’re honest with Doctoronline you get a good service that’s reasonably priced and a quick delivery.
I’m very happy with the service
August 30, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Paul,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Excellent straight forward getting…
Excellent straight forward getting prescription. Fast delivery. Happy with the service will use again.
September 12, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. OM,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Efficient and fast
Consultation comprehensive but fairly easy. Whole process efficient and fast . Recommended
August 27, 2025
Unprompted review
When i need medication with no nonsense…
When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range of choices are so upto date many GPS are not aware of what's really available like Doctoronline. They are top rate and delivery is excellent.
August 17, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Daguilar,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Ina,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Pump and hassle S deliveries
August 27, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Raybould,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
Great Support When I Needed It Most
The service was efficient, easy to use, and saved me time compared to a traditional GP visit. The platform was user-friendly, the consultation process was smooth, and the healthcare professional I spoke with was knowledgeable, respectful, and attentive. I appreciated the convenience of accessing medical advice from home and the fast turnaround on my prescription and treatment plan.
July 15, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Bosso,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
I urgently needed medication and this…
I urgently needed medication and this was quicker than doing it through my gp.
July 17, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Browne,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great weekend!
Best regards,
Customer Service Team - Doctoronline
Prompt reply and guidelines
Prompt reply and guidelines
Very efficient delivery service
August 14, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Scott,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Trustworthy and fast service
I have used this service before and everything went smoothly again.I managed to acquire my medication without to much fuss.I definitely recommend this service for anyone.
July 20, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Netea,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Very easy to order speedy an quick…
Very easy to order speedy an quick delivery
July 8, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Nicola,
Thank you very much for your positive review.
We are delighted to read that you are so satisfied with our platform.
Our team will continue to be at your disposal in the future. We wish you all the best!
Best regards,
Customer Service Team - Doctoronline
Everything works!
Everything works, from the friendly website and attendants to the exchanges with the doctors. The delivery is also excellent, fast and safe.
July 1, 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Arenas,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
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