I had preciously written a good review for this company as soon as I purchased the phone. Two years later when I erased the data to resell it, I realised that the MDM management (remote control) was o... See more
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Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused. Delivered quickly. Only downside was packaging was rather poor, basically an overs... See more
Company replied
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty... See more
Company replied
Excellent experience. We had a problem with the wrong tracking number being attached to our phone and being notified of its delivery when we didn’t receive it. Doji very responsive quick and helpful.... See more
Company replied
Company details
Written by the company
the smarter way to buy and sell phones
Contact info
United Kingdom
- help@doji.co
- doji.co.uk
4.4
Excellent
803 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID AT ALL COSTS. REVIEW IS ONLY WAY TO GET CONTACT.
Having to leave yet another bad review as this seems to be the only way Doji care to respond to their customers. It seems they care more about their star rating than their actual customers. I sent my faulty phone back to DOJI in hopes to get a replacement or a refund. I heard nothing back since sending off the phone on 28th January. It is now 8th March. They responded to my first bad review claiming the screen was damaged and told me they could send me a refund minus £80 for the cost to repair the screen. I asked for proof of the broken screen as it was not this way when we sent it off (I took photos luckily). When they sent me the 'proof' it was a photo that showed the phone I sent off with the damaged screen protector still on. These 'tech/phone experts' who apparently check their devices didn't notice the difference between a broken screen protector and a smashed phone sceen?! (We left the screen protector on the phone when sending back to avoid any damage to the phone during transit as well as bubble wrapping it). They never inspected the phone upon arrival and it was glaringly obvious the screen protector was on due to the air bubbles underneath. Air bubbles which matched the photos we took of the phone prior to sending. (We took pics of the phone with and without the screen protector on to show the phone was not damaged before sending it off) Anyway, have once again stopped responding to my emails, and I have even gone to lengths of contacting their co-founders Satyen Fakey and Bilal Ishaq Khan. I am writing this review on behalf of my 62 year old mother who is still waiting for her £200+ refund. If this was left to her they would've taken advantage and still had the phone had I not followed up or they would've allowed her to take a £80 charge for a damaged £2 screen protector. You cannot contact them via email as they don't respond. They don't respond on Whatsapp, and they don't have a call line for those who aren't proficient using technology to contact them at all. They need to give a full refund immediately and stop wasting my time. If I could give this less than 1 star I would. AVOID AT ALL COSTS.
March 8, 2024
Unprompted review
Reply from Doji
Hello, Damaani.
I trust this message finds you in good spirits.
Thank you for taking the time to share your feedback with us. Your insights are invaluable to our continuous improvement efforts.
We sincerely apologise for the extended duration of your return process. We understand the inconvenience this has caused and extend our deepest regrets.
Regarding the damaged screen on the phone you returned, we have already undertaken repairs and, despite this, we have decided to provide you with a full refund without deducting the repair costs.
Rest assured, the refund process has been initiated, and you should have received confirmation via email along with the receipt.
Should you have any further inquiries or require assistance, please do not hesitate to reach out. We remain at your disposal to address any concerns you may have.
Warm regards,
The Doji Team
Great phone and great service.
Phone was exactly as described and frankly exceeded my expectations. It arrived, almost anonymously, in fuss free but effective packaging within the specified timeframe. As I have not had any recourse to the 30 day money back guarantee or warranty terms I cannot verify how effective these are so cannot give 5 stars. That said it has been a five star experience to date and I have no hesitation in recommending doji.co.uk to other prospective customers.
December 13, 2023
Reply from Doji
Thank you so much for sharing your experience! We're thrilled to hear that your phone matched our description and even exceeded your expectations. We're glad that our packaging met your needs and that your delivery arrived on time. We understand your point regarding the warranty and money-back guarantee, and we assure you that they are in place to ensure your complete satisfaction and peace of mind. If you ever need assistance or have any questions about our policies, feel free to reach out. Your recommendation means the world to us, and we look forward to serving you and others in the future.
Hi I received faulty product and I…
Hi I received faulty product and I think they don’t double check and inspect the product as well.
March 2, 2024
Reply from Doji
Hello Harshad,
I trust this message finds you well.
Thank you for sharing your feedback; it holds significant value for us.
Regarding the concern you raised, we've already communicated privately to clarify that the messages on your phone don't indicate a malfunction but rather signify that the respective parts have been successfully repaired. The only way to prevent this message from appearing is to have your iPhone repaired at an Apple Genius Bar or an Apple Authorised Service Provider.
At Doji, our meticulous 52-point check ensures that the components we use during repairs meet or exceed the standards set by the original manufacturer.
Nevertheless, if you still prefer to proceed with the return of your unit, we completely understand. Please inform us via email, and we'll assist you through the process.
Best regards,
The Doji Team
Beyond expectations
At first I was hesitant about the idea of a refurbished phone and a bit anxious about the condition of the phone . However when the phone arrived in just 2 days my first thought was WOW there was not a single scratch on the phone is fully functional at the moment it was like new the battery is on 88% but i am not bothered by that it really last a day . I am really impressed everything went smoothly would recommend.
Only downside was that it came in basic packaging otherwise its fantastic.
February 28, 2024
Reply from Doji
We're absolutely delighted to hear that your refurbished phone exceeded your expectations! It's wonderful to know that it arrived promptly and in such pristine condition, functioning just like new. Your satisfaction is our top priority, and we're thrilled that everything went smoothly for you. We'll definitely take note of your feedback regarding the packaging to see how we can enhance your experience even further. Thank you for recommending us, and if you ever need anything in the future, don't hesitate to reach out. Enjoy your fantastic phone!
Reply from Doji
Thank you so much for taking the time to share your experience! We're thrilled to hear that you received your device quickly and that it met your expectations perfectly. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your trust in us!
great buying experience
great buying experience , from offer to receiving product , will certainly use again
February 14, 2024
Reply from Doji
Thank you for your kind words! We're thrilled to hear about your positive experience and look forward to serving you again in the future.
Better late than never
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty has expired. Can’t comment on customer service because didn’t have to use it, everything arrived and worked smoothly.
For reference: I bought an iPhone 13 Pro for £700 in feb 2022.
I’ll try to update this review if and when the phone starts having issues lol
February 26, 2024
Unprompted review
Reply from Doji
Thanks a lot for circling back with your review, even after two years. We're thrilled to hear that your iPhone 13 Pro has been holding up well without any issues, even after the warranty period. It's great to know that everything arrived smoothly and worked as expected. If you ever need assistance in the future or if anything changes with your phone, feel free to reach out. We appreciate your support and look forward to serving you again whenever you need us!
Excellent Condition phone lived up to its billing.
The "Excellent condition" phone I bought was just that. Not a mark and the battery was 93%, which suggests very light use. The spec was even better than I had paid for so very happy with the product. My only criticism is that they should send you more notifications about progress as there was nothing between "We're waiting for the phone from the seller" to being notified it was on its way.
February 16, 2024
Reply from Doji
Thank you so much for sharing your experience with us. We're thrilled to hear that you're satisfied with the excellent condition of your phone and that it even exceeded your expectations in terms of specifications. Your feedback about the lack of progress notifications is duly noted, and we'll work on improving our communication in that regard. We appreciate your support and hope to serve you even better in the future!
Reply from Doji
Thank you for the kind words! We're delighted to hear that you found our service fast and efficient. If you ever need assistance in the future, don't hesitate to reach out.
Purchase of an iPhone 11…
I have recently bought an iPhone 11 which was advertised as in Excellent condition. However as much as the phone looks in excellent condition having set it up today for my wife it says that the Battery & Display are unknown parts even after updating the phone to the latest iOS 17.3.1
Surely if a phone is advertised as being in excellent condition then it would be considered to have original parts?
January 29, 2024
Reply from Doji
Hello, Glyn.
I hope you are well.
Thanks for submitting your review, it's very important to us!
At Doji, as being a marketplace for refurbished/used phones, we do accept item that have repaired parts.
The only way to prevent this message from appearing on settings, is to have your iPhone repaired at an Apple Genius Bar or an Apple Authorised Service Provider. But it doesn’t mean that the battery, camera, or screen is faulty – it’s just been replaced or repaired. At Doji, when we put these products through our 52-point check we make sure these parts are equal to or better than the manufacturer's original components.
However, we understand that this may not suit you or your wife, and we'll be happy to help you with the return process, which you can choose for either a replacement or refund, ok?
We'll be here if you have any questions.
Best regards,
Doji Team
Avoid
Avoid! I took a chance with this crowd to my regret. I ordered the iPhone 13 Pro Max which they had listed on the website for over £500. 24 hours later they came back to me to tell me they actually don't have it, and offered a replacement in some other colour which I really didn't like. Now have to wait 10 days for my refund. They are taking money for phones they don't actually have. Be aware and be careful...
February 20, 2024
Unprompted review
Reply from Doji
Hello, Tom.
I hope this message finds you well.
We sincerely apologise for the inconvenience caused by your recent order for the iPhone 13 Pro Max. Unfortunately, we encountered a situation where the seller no longer had the unit available, which happens sometimes in marketplaces like Doji. We promptly contacted you to offer alternatives and as requested, initiated the refund process. We understand your frustration and are working to expedite your refund.
Your feedback is valuable, and we'll use it to improve our processes.
If you have any further concerns, please don't hesitate to contact us.
Best regards,
Doji Team
Amazing price and quality
Amazing price and quality, came in a ductaped monitor arm box but other than that the phone was perfect
February 16, 2024
Reply from Doji
Thank you for your feedback! We're glad you're happy with the price and quality of your purchase. We apologise for the packaging oversight and appreciate your input. If you have any further questions or concerns, please feel free to contact us. Thank you for choosing us!
Excellent service
Ordering easy. Product as described. Well Packaged and delivered swiftly.
February 16, 2024
Reply from Doji
Thank you for your kind words! We're delighted to hear that you found the ordering process easy and that your product arrived swiftly and as described. We strive to provide an excellent shopping experience, and we appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!
Difficult at first...
It was difficult, details for the delivery and nobody to contact in regards to queries.
But product was as suggested. Excellent condition Samsung S21.
Product arrived before they notified us of delivery. On the 5th business day. So happy overall
Update: 20th Feb
Very satisfied with the phone. No issues, a great gesture that they responded to my review, they're assuring me they're working on customer experience and services
I would recommend and use in the future if need be
February 15, 2024
Reply from Doji
Thank you for sharing your experience with us! We're pleased to hear that you're happy with the product, and we apologise for any difficulties you encountered with delivery details and communication. We strive to improve our services continuously, and your feedback will help us do so. If you have any further questions or concerns, please feel free to reach out. We're glad to have met your expectations overall and appreciate your support!
I bought a "Very Good" IPhone and it…
I bought a "Very Good" IPhone and it looks like new. Delivery was fast as well!
February 12, 2024
Reply from Doji
Thank you for your feedback! We're thrilled to hear that you're satisfied with your purchase and that the iPhone you received exceeded your expectations. We aim to provide quality products and fast delivery, and we're glad to have delivered on both fronts. If you have any questions or need further assistance, please don't hesitate to reach out.
Excellent experience
Excellent experience - simple website to navigate - made purchase, prompt delivery - phone in excellent condition and functions well - no probs at all 👍
February 14, 2024
Reply from Doji
We're thrilled to hear that you had an excellent experience shopping with us. It's great to know that you found our website easy to navigate, and we're delighted that your purchase arrived promptly and in excellent condition. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Thank you for choosing us, and we appreciate your support! 👍
Excellent service
Excellent service. This is my second time ordering from Doji. Best refurbished phones out there and prices exceptional. Would definitely recommend.
February 10, 2024
Reply from Doji
Thank you for being a returning customer and for your kind words! We're delighted to hear that you've had an excellent experience with our service and that you're satisfied with the refurbished phones you've purchased. We appreciate your recommendation and your support. If you ever need anything or have any questions, please feel free to reach out. Thank you for choosing us again!
10/10
10/10. Phone arrived with 1 working day, very impressed with the overall quality of the device and prize which was much cheaper than some the rivals.
February 6, 2024
Reply from Doji
Thank you for your glowing review! We're thrilled to hear that you're impressed with the overall quality of the device and the competitive price. Delivering within one working day is a priority for us, and we're delighted to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.
iPhone Buyer
Brought a few phones from here, never had a problem, cheap, fast delivery, great products, highly recommended to anyone.
February 6, 2024
Reply from Doji
Thank you for being a loyal customer and for your continued support! We're thrilled to hear that you've had positive experiences with us and that you've found our products to be of great value. Your recommendation means a lot to us, and we're grateful for it!
Arrived during expected date
Arrived during expected date. Product in great condition.
February 3, 2024
Reply from Doji
Thank you for sharing your experience with us! We're glad to hear that your product arrived promptly and in excellent condition. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
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