I had preciously written a good review for this company as soon as I purchased the phone. Two years later when I erased the data to resell it, I realised that the MDM management (remote control) was o... See more
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Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused. Delivered quickly. Only downside was packaging was rather poor, basically an overs... See more
Company replied
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty... See more
Company replied
Excellent experience. We had a problem with the wrong tracking number being attached to our phone and being notified of its delivery when we didn’t receive it. Doji very responsive quick and helpful.... See more
Company replied
Company details
Written by the company
the smarter way to buy and sell phones
Contact info
United Kingdom
- help@doji.co
- doji.co.uk
4.4
Excellent
803 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chasing delivery …
Pity I had to chase you to get an update on delivery and didn't like the automated response as a delay tactic to a proper response.
December 20, 2023
Reply from Doji
I'm sorry to hear about the delay in communication and the experience with our automated response. We're constantly working to improve our communication process and ensure timely updates. Your feedback is valuable, and we'll use it to enhance our service. If there's anything else we can assist you with or if you have further concerns, please let us know. We appreciate your understanding.
Amazing service quick delivery id buy…
Amazing service quick delivery id buy again and recommend to friends and family
December 22, 2023
Reply from Doji
Thank you for your kind words! We're thrilled to hear about your amazing experience. We look forward to serving you again in the future, and we appreciate any recommendations to friends and family. If there's anything else we can assist you with, feel free to reach out. Enjoy your purchase!
Very friendly
Very friendly - dealt with a query really quickly - great service and good value
December 22, 2023
Reply from Doji
Thank you for sharing your experience! We're delighted our team could assist you quickly and with friendliness. Providing great service at good value is what we aim for. If you ever have more questions or need further assistance, we're here to help. Enjoy your purchase!
“good” iPhone 12
I bought a “good” iPhone 12 in Dec 2023. The battery condition is 86%. The phone appears to have never been repaired. All parts reported as genuine in settings - about. Screen looks good, lenses look good. There maybe some minor paint chips.
I haven’t moved over to the new phone yet, so not really tested. The 12 month Doji warranty is reassuring.
The delivery seemed quick but more than one day.
December 20, 2023
Reply from Doji
It's great to hear that your iPhone 12 arrived with genuine parts and appears in good condition overall! The 12-month Doji warranty should offer peace of mind as you start using the phone. We aim for swift delivery, and while it may have taken more than a day, we're glad it arrived promptly. If you have any questions during the transition to your new phone or need further assistance, feel free to reach out. Thank you for choosing Doji!
Absolutely great service phone is as…
Absolutely great service phone is as good as new.
December 15, 2023
Unprompted review
Reply from Doji
That's fantastic to hear! We're thrilled you're pleased with our service and that your phone feels as good as new. If you need anything else or have further questions, feel free to reach out. Enjoy your 'good as new' phone!
Excellent Company
Excellent customer service, extremely efficient and exceptional value.
December 22, 2023
Unprompted review
Reply from Doji
Thank you for your kind words! We're delighted to hear you had an excellent experience with our customer service. Providing efficiency and exceptional value is what we strive for. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
Very fast and efficient
Very fast and efficient way to buy from Doji . The phone came in earlier than expected and in a very good condition. Will always buy again from Doji .
Excellent service.
December 8, 2023
Reply from Doji
Thank you for sharing your experience! We're thrilled the process was fast and efficient for you, and that your phone arrived earlier than expected and in great condition. We're looking forward to assisting you again in the future. If you have any further questions or need assistance, feel free to reach out. We appreciate your kind words and your trust in Doji!
excellent customer service ,fast delivery and product
The product was superb as described and customer service was super helpful
December 18, 2023
Reply from Doji
It's fantastic to hear that the product matched the description and that our customer service team provided superb assistance! If you have any more questions or need further support, please don't hesitate to reach out. Thank you for choosing us, and we're glad you had a great experience with Doji!
Hi thanks so much for delivering phone…
Hi thanks so much for delivering phone on time for Christmas because its a gift for my child I've check the phone which I bought as very good it's in ideal condition almost new would consider this business for future purchases thanks again 🎄 🎁
December 21, 2023
Unprompted review
Reply from Doji
That's wonderful to hear! We're thrilled the phone arrived in ideal condition and on time for Christmas. If you ever need another purchase or have any questions in the future, we'll be here to assist. Thank you for choosing us, and I hope your child enjoys their gift! 🎄🎁
Said what you delivered
December 20, 2023
Reply from Doji
It sounds like you're pleased with what you received! If there's anything specific you'd like to share about your experience, feel free to let me know. Your feedback is valuable!
Refurbed iPhone 11 delivered in 6 days
I was apprehensive about ordering from this company as I hadn't heard of them before, but I was reassured by their positive reviews, and the fact that they always reply to negative reviews and try to address any issues. I ordered a refurbished iPhone 11, and the only slight issue I had was that, although it was advertised as being delivered in 3-5 working days, it was actually delivered on the 6th working day. Having said that, as soon as they were aware that there would be a slight delay they let me know and offered a full refund if I didn't want to wait. Customer services is very responsive, and they did everything they could to get the phone to me on time, including sending by special delivery at no extra charge.
December 13, 2023
Unprompted review
Reply from Doji
It sounds like despite a minor delay in delivery, you had a positive experience overall with their responsive customer service. It's great that they kept you updated and offered solutions. Your willingness to share your experience might be helpful for others who are considering purchasing from the company!
You didn’t tell me about changed…
You didn’t tell me about changed display and battery, this phone isn’t excellent condition.
December 19, 2023
Reply from Doji
Dear Yevhen,
I trust this message finds you well.
Thank you for sharing your feedback; it holds significant value for us.
Regarding your iPhone, we understand that after certain replacements or repairs – whether it's the battery, screen, or camera – you might encounter a notification. Rest assured, this is simply an indication that these components have been serviced, not necessarily that they are faulty. At Doji, our rigorous 52-point inspection ensures that these replaced parts meet or exceed the quality of the original manufacturer's components.
This notification will briefly display on your lock screen for 4 days and remain in your settings for an additional 15 days. Importantly, it has no impact on the performance of your refurbished iPhone whatsoever!
However, should you consider returning the phone, please remember you're fully covered by our 30-day return policy. Just reach out to us at help@doji.co, and we'll guide you through the process.
Warm regards,
The Doji Team
Purchase iPhone 14pro
Purchase iPhone 14pro - marked as excellent but phone was absolutely pristine and 100% battery. Arrived really quickly and great price - very pleased
December 19, 2023
Reply from Doji
That's fantastic! Getting an iPhone 14 Pro in pristine condition with 100% battery and at a great price must be quite satisfying. It's excellent to hear that the delivery was speedy too. Enjoy your new device!
Very quick service
Very quick service. Only a slight disappointment in that the phone was not charged up
December 19, 2023
Reply from Doji
Speedy service is great, but it's understandable to expect a charged phone upon arrival so we'll take this into consideration for next orders. If you encounter any other concerns or need assistance, please feel free to reach out to ensure everything's sorted to your satisfaction!
Samsung Galaxy S21 Ultra
I recently bought a Samsung Galaxy S21 Ultra from Doji and I couldn't be happier. I was going to use Back Market because they are more well known but the phone I wanted was cheaper on Doji so I thought I would give them a try and I'm glad that I did because the phone looks practically brand new. Being that they are less well known I was a little nervous as to if I could trust them but I need not have worried as my new phone arrived well within the time period they gave me and I am very happy with the whole service.
December 16, 2023
Reply from Doji
It's fantastic to hear that you found a great deal on the Samsung Galaxy S21 Ultra with Doji! I'm glad your experience turned out so positively and that your trust in them was rewarded with a phone that looks practically brand new. If you need anything else or have further questions, they'll likely be just as accommodating and helpful in the future!
Couldn’t have been better!
I ordered an iPhone 13 in excellent condition and honestly it really was excellent. No scratches or scuffs. Battery health is 100%. Very happy with my purchase, thanks Doji!
December 15, 2023
Reply from Doji
That sounds like an amazing find! A pristine iPhone 13 with no scratches, perfect battery health, and your happiness speaks volumes about your experience. If you need anything else or have further inquiries, don't hesitate to reach out. Enjoy your new device!
Reply from Doji
Hello, Francisco!
We trust you're doing well.
Thank you for sharing your feedback; it truly matters to us!
We've noticed that you've purchased a Good condition phone. This means:
The screen might exhibit minor scratches that are noticeable when inspecting the device closely but remain unobtrusive during regular use with the display on.
The sides and back may display minor scratches, scuffs, or tiny chips, while maintaining an absence of dents or cracks.
The battery health capacity is at least 83%.
Regarding the charger, sustainability is a fundamental value for us. Presently, we do not include charging cables. Our research indicates that many users already possess spare chargers, and by refraining from supplying them, we aim to reduce global e-waste.
Regrettably, we're unable to provide original boxes as we operate as a marketplace for refurbished phones.
Should you wish to return your item, kindly reach out to us at help@doji.co, and we'll guide you through the process.
Warm regards,
The Doji Team
Item was as described and delivery was…
Item was as described and delivery was quick. Very happy with the phone
December 18, 2023
Reply from Doji
It's great to know that the item matched the description and that the delivery was speedy! If there's anything else you need or any further questions, feel free to ask. Enjoy your new phone!
Very happy 😃
December 14, 2023
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