I had preciously written a good review for this company as soon as I purchased the phone. Two years later when I erased the data to resell it, I realised that the MDM management (remote control) was o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused. Delivered quickly. Only downside was packaging was rather poor, basically an overs... See more
Company replied
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty... See more
Company replied
Excellent experience. We had a problem with the wrong tracking number being attached to our phone and being notified of its delivery when we didn’t receive it. Doji very responsive quick and helpful.... See more
Company replied
Company details
Written by the company
the smarter way to buy and sell phones
Contact info
United Kingdom
- help@doji.co
- doji.co.uk
4.4
Excellent
803 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely great from browsing to…
Absolutely great from browsing to buying, fast delivery, easy to understand. Wary at first but can't believe how safe, quick and easy the whole experience was, one happy auto be had on Friday 😊
December 16, 2023
Reply from Doji
That's fantastic to hear! It's understandable to be cautious, but I'm glad the experience turned out so positively for you. If you ever need anything else or have further questions, they'll likely be just as accommodating and helpful in the future! Enjoy your purchase!
Impressive phone and service
Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused.
Delivered quickly.
Only downside was packaging was rather poor, basically an oversized plastic parcel bag with no padding at all. As a result there was a 2 small dents in the otherwise pristine phone box.
December 6, 2023
Reply from Doji
It's great to hear that the phone was effectively unused and arrived quickly! If there's anything else we can do or if you have further concerns, please reach out, and we'll do our best to assist you!
iPhone 13
Initial order was cancelled but Doji let me know as soon as possible and offered a discount for the inconvenience. This item went through without a hitch. Great quality and arrived quickly.
Have already ordered again.
December 13, 2023
Reply from Doji
I'm glad to hear that despite the initial hiccup, the subsequent order went smoothly and met your expectations! It's great that you found the quality satisfactory and that it arrived promptly. If you have any further questions or need assistance with your next order, feel free to reach out. We appreciate your continued support!
This is the 3rd phone Ive had from…
This is the 3rd phone Ive had from doji, never any issues. Super good service! And really speedy delivery! Highly recommend. Thankyou
December 13, 2023
Reply from Doji
It's fantastic to hear that you've had consistently positive experiences with Doji! I'm glad the service has been great and the deliveries speedy. Your recommendation means a lot. If you need anything else or have further questions, feel free to reach out. Thank you for your continued support!
Amazing phone is amazing condition too
December 16, 2023
Reply from Doji
Short and sweet! It's great to hear that your phone arrived in amazing condition. If you need anything else or have further questions, feel free to reach out. Enjoy your amazing device!
Would of loved it there was an option…
Would of loved it there was an option to buy a box with the new phone as it is a present and looks a bit bad just in the cardboard wrapper.
December 15, 2023
Reply from Doji
It's understandable that presentation matters, especially for a gift. I'll make sure to share your feedback about including an option for a box with the team. If you need further assistance or have any other concerns, please let me know.
This device for the money is excellent…
This device for the money is excellent very fast delivery and great prices
December 14, 2023
Reply from Doji
That's fantastic to hear! It's great when you find a device that matches your expectations in terms of both quality and value. If you have any other questions or need further assistance, feel free to ask. Enjoy your new device!
Good product timely delivery
December 15, 2023
Reply from Doji
Short and sweet! I'm glad to hear you received your product on time. If there's anything else you need or any questions you have, feel free to ask!
Whilst it took 3 attempts, phone was delivered
Whilst it took 3 attempts (first 2 were cancelled due to the phone not passing the appropriate grading) the final phone was really good and as expected. They kept me informed of any changes in delivery. Good overal service
December 12, 2023
Reply from Doji
It's great to hear that despite the initial attempts, the final phone met your expectations! Keeping you informed about the delivery changes shows our commitment to providing better service. If you need anything else or have further questions, feel free to reach out. Thank you for your understanding!
Reply from Doji
That's fantastic to hear! It's great when you find excellent value, speedy delivery, and a great product all in one place. If you have any other questions or need further assistance, feel free to reach out. Enjoy your purchase!
Two shopping experiences, one very successful and one bad
Update in Jan 7th 2024: Bad customer service if you need to return
I bought a mobile phone marked very good, but it should actually be good. After the sale, I expressed my understanding and refunded me 10 pounds. After thinking about it, I decided to return my mobile phone, but I have lost contact with customer service since then. They said that they would give me an answer in two days (from December 20th, 2003), but I haven't actually received any reply so far. There has been no news about the return channel provided by the official APP. I think I'm really fed up with their after-sales service. Since I live in Birmingham, I may go directly to their store for inquiries next week, and this may be the last time I buy a mobile phone on this platform.
-----------------------------------------------------------
I has bought two mobile phones. The first time was the iPhone 13 in May last year. I was very happy shopping at that time. The product was very good, the health of the battery was very, very high, and the overall process was very smooth.
Then I bought it from him again this year. The experience here is a bit bad because I bought this mobile phone and according to my understanding, it should be subscribed to me as good instead of very good, so I went to their customer service staff hoping they could help me solve my problem, But after I sent the photo of my mobile phone, their customer service staff never responded, which made me very sad because I think he needs a reply no matter what, and I am the better way to communicate. Besides, on his website, It was clearly stated that the customer service staff would usually reply to me within half an hour, but I waited for the first reply for nearly three days.Therefore, I suggest here that if you want to buy a mobile phone on the platform at this time, you'd better choose Likely New instead of other options, because only in this way will he give you a mobile phone that 100% meets your needs instead of crying like me now. Crying and waiting for a reply and not getting any recovery.
At the same time, I want to remind you if you want to choose his 30-day refund，They don’t teach you to refund all your expenses, they will only push you part of it. For example, I bought my mobile phone for 355, but when I refunded it, they only allowed a refund of 330.
Updated: The customer service contact me, in their chatting history they send me messages 14th as they said. So this is not theirs fault.
December 5, 2023
Unprompted review
Reply from Doji
Dear Jian,
I trust this message finds you in good spirits.
Thank you sincerely for taking the time to share your feedback; your insights are invaluable to us.
We're thrilled to hear that your first purchase went smoothly. However, it's disheartening to learn that your second purchase arrived with a scratch on the screen. We addressed this concern in our communication on the 14th and have reiterated our commitment to resolving this issue in today's email.
Understanding that the phone was not received in the condition we intended and acknowledging that the scratch likely occurred during transit, we eagerly await your confirmation regarding the next steps for resolution.
Your prompt response is greatly appreciated.
Warm regards,
The Doji Team
Not as described.
Ordered "Excellent" condition phone and arrived with chip in camera and lots of scratches. Poor condition. Contacted customer service. Sent back and awaiting refund. They claimed they accidentally send a "very good" condition one instead of "excellent". I decided to purchase elsewhere.
December 12, 2023
Reply from Doji
Dear Lucy,
I trust this message finds you well.
Thank you for sharing your feedback; it holds significant value for us.
We deeply regret the unpleasant experience you've had with us. Please know that we are diligently working to enhance our services to prevent such occurrences in the future.
I'm pleased to inform you that the issue has been promptly resolved, and a refund has been requested for your account.
Should you have any further inquiries, please don't hesitate to get in touch.
We sincerely hope you'll consider us for your future purchases.
Warm regards,
The Doji Team
Reply from Doji
Glad to hear you found our interface user-friendly and communication effective! If there's anything specific you'd like to share or any improvements you'd suggest, feel free to let us know. Your feedback helps us improve!
Good service and quick delivery.
Good service and quick delivery.
But would have expected more for the excellent option, no original phone box, had to buy one from eBay for £6, when I buy from Backmarket, I always get the original phone box.
December 11, 2023
Reply from Doji
Thanks for sharing your experience! We appreciate your feedback regarding the packaging. I'll make sure to pass it along to our team for consideration. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out.
Reply from Doji
Dear Jason,
I hope this message finds you in good health.
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused.
To initiate the return process, please visit our website by clicking here
https://doji.co.uk/order-status/6577d3f4314b79131bec0132?saleType=BUY
Once the return request is submitted, our team will promptly review and approve it. You have the option to choose between a repair/replacement or a refund according to your preference.
Should you require any further assistance or have inquiries, please feel free to reach out to us.
Best regards,
The Doji Team
The phone came earlier than exprected…
The phone came earlier than exprected which was great. It arrived in intact condition, however it did not come in its original package. Face ID and all features work properly for the moment, but Battery Health does not show maximum capacity number due to replaced battery.
December 13, 2023
Reply from Doji
It's wonderful to hear the phone arrived earlier than expected and in good condition! Regarding the battery health information, if you have any concerns or need further assistance with it, please feel free to reach out. We're here to help ensure your device meets your expectations and needs!
great
Honestly, it was amazing. Such a great idea which helps the environment and I've ended up with a good as new phone for half the price. Amazingly efficient service. Would fully recommend. Thank you.
December 13, 2023
Reply from Doji
That's fantastic to hear! We're thrilled you had an amazing experience while also contributing to environmental sustainability. If you need anything else or have further questions, feel free to reach out. Thank you for recommending us and enjoy your "good as new" phone!
Prompt delivery and as described…
Prompt delivery and as described condition. Will use this site again.
December 12, 2023
Reply from Doji
Glad to hear your order arrived promptly and matched the described condition! If you need anything else or have further questions, don't hesitate to reach out. We look forward to assisting you again in the future. Thank you for choosing us!
Phone is in good condition
Phone is in good condition, just disappointed that you don't get a charger cable or a nicely designed box.
December 12, 2023
Reply from Doji
I understand your disappointment. To reduce waste, we've adopted a more eco-friendly approach by not including charger cables or original boxes. If you need any recommendations for compatible accessories or have further questions, please let us know. We're here to assist you!
Phone came in 2 days and i’ve ordered…
Phone came in 2 days and i’ve ordered on a Saturday, didn’t expect that!
December 12, 2023
Reply from Doji
We're glad your order arrived so swiftly, especially considering it was placed on a weekend. If you have any other questions or need assistance, feel free to reach out. Enjoy your new phone!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.