I had preciously written a good review for this company as soon as I purchased the phone. Two years later when I erased the data to resell it, I realised that the MDM management (remote control) was o... See more
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Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused. Delivered quickly. Only downside was packaging was rather poor, basically an overs... See more
Company replied
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty... See more
Company replied
Excellent experience. We had a problem with the wrong tracking number being attached to our phone and being notified of its delivery when we didn’t receive it. Doji very responsive quick and helpful.... See more
Company replied
Company details
Written by the company
the smarter way to buy and sell phones
Contact info
United Kingdom
- help@doji.co
- doji.co.uk
4.4
Excellent
803 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was really quick and the…
The delivery was really quick and the service amazing. I paid for a 'good' phone and the phone received is of amazing standard and works perfectly.
Big bonus that the packaging is biodegradable and recyclable!
December 8, 2023
Reply from Doji
That's fantastic to hear! We're thrilled you received your phone quickly and that it exceeded your expectations. Our commitment to eco-friendly packaging is just one part of our efforts. If you have any other questions or need further assistance, please let us know. Enjoy your new phone!
My experience was brilliant
The company from my limited experience is brilliant. I initially ordered the wrong phone (mea culpa), but managed to cancel the order without any fuss. I then ordered the correct iPhone on Wednesday and it arrived miraculously on the Friday! All through this they kept me informed. What more can I say.
December 8, 2023
Reply from Doji
That's wonderful to hear! I'm glad the process of canceling the initial order and receiving the correct iPhone went smoothly and quickly. Keeping customers informed is a priority for us. If you have any other questions or need further assistance, please feel free to reach out. Thank you for sharing your experience!
Fantastic service
December 11, 2023
I got what I needed.
December 8, 2023
Doji were prompt and efficient and sent…
Doji were prompt and efficient and sent the phone I ordered well packaged and quickly. The phone so far is working well.
December 6, 2023
Reply from Doji
That's great to hear! Promptness and efficiency are key aspects of our service, and I'm glad your phone arrived well-packaged and is functioning as expected. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy using your new phone!
Ordered a phone S21
Ordered a phone S21. Stated as in good condition and it exceeded my expectations. Near perfect handset for a snip of the price. Fast delivery too.
December 7, 2023
Reply from Doji
That's fantastic to hear! It's great when an order exceeds expectations, especially in terms of condition and value. Fast delivery is a bonus. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new S21!
Great customer service had an issue and…
Great customer service had an issue and sorted it for me straight away! Phone was in the condition as described! I’m very happy! Will order again!
December 7, 2023
Reply from Doji
That's wonderful to hear! We're thrilled our customer service team resolved your issue promptly, and the phone matched its description. Your satisfaction is important to us, and we look forward to assisting you again in the future. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
honestly very good experience.
honestly very good experience.. fast and quick response of the help desk
December 5, 2023
Reply from Doji
That's fantastic! We're glad you had a positive experience with our help desk. If there's anything else we can assist you with or if you have further questions, feel free to reach out. Your satisfaction is important to us!
Very good will buy again
November 14, 2023
Reply from Doji
That's fantastic to hear! If you have any specific feedback or if there's anything we can do to further improve your experience next time, please let us know. We look forward to assisting you again!
Good contact excellent customer service…
Good contact excellent customer service even when they sent me two phones instead of one product as new
December 8, 2023
Reply from Doji
It's great to hear that you had excellent customer service even in a situation where there was an error in sending two phones instead of one. If you have any other questions or need further assistance, please feel free to reach out. Your satisfaction is important to us!
Great service
Great service. I was ordering the same device twice. They even checked in to make sure this wasnt a mistake which i loved.
Would defo recommend
December 6, 2023
Reply from Doji
That's wonderful to hear! Our team's attention to detail and checking in to ensure accuracy is part of our commitment to great service. Thank you for recommending us! If you have any further questions or need assistance in the future, don't hesitate to reach out.
Reply from Doji
I'm glad to hear your phone arrived promptly and in good condition! If there's anything else you need or any questions you have, feel free to reach out. Enjoy your new phone!
Great service
Great to be able to haggle a bit. Prompt delivery, great communication and the item arrived as described. Gonna be one happy teenager this Christmas. 😁
December 6, 2023
Reply from Doji
That's awesome! It's great that you had the flexibility to negotiate a bit and that the item arrived promptly and as described. I'm sure the teenager will be thrilled this Christmas! If you need anything else or have further questions, feel free to reach out. Happy holidays! 😁🎄
Ordered Apple iPhone XS Space Grey…
Ordered Apple iPhone XS Space Grey 256GB - Rated Excellent and it was ! Phone could have been new. No marks, battery 90%. Checked screen with colour bars - Fine no blemishes.
Ordered morning Dec 6th. Arrived Special Delivery 10am 7th Dec. In short well pleased !
By chance friend had ordered same phone Music Magpie - Rated by them as pristine. His was same condition as mine.
Only difference was Music Magpie came with charging lead and cost £289.99. Mine was £190.00.
Thank You for superb phone and a bargain to boot.
December 7, 2023
Unprompted review
Reply from Doji
That's fantastic! It's great to hear that the iPhone XS you ordered exceeded expectations and arrived promptly. The comparison with your friend's purchase highlights the value you found with us. If you have any other questions or need further assistance, feel free to reach out.
Very impressed…
I must admit I was nervous ordering iPhone 13 Pro Max from Doji but wow, I am really impressed. My phone looks like new and delivery was so so quick. I would definitely recommend Doji to anyone wanting great, trustworthy service.
December 6, 2023
Reply from Doji
That's fantastic to hear! It's understandable to be nervous, but we're thrilled that your iPhone 13 Pro Max arrived looking like new and that the delivery was speedy. Thank you for recommending us! If you need anything else or have further questions, feel free to reach out. Your satisfaction is important to us!
long delivery,excellent phone
i bought an iphone 11 and it took 1 week and a bit to come.it didnt arrive in time but i emailed them and the phone came within a day.i bought the very good condition and it came with no noticable scratchs everything worked great but it does say that the battery and display is not a genuine apple part but idc tbh
December 6, 2023
Unprompted review
Reply from Doji
I'm glad to hear that your iPhone 11 arrived in good condition and that the issue with delivery was swiftly resolved after your email. If you have any concerns about the battery and display not being genuine Apple parts or if you need further assistance in the future, feel free to reach out. Your satisfaction is important to us!
After utilizing these tools for a…
After utilizing these tools for a period of over two months, I have found them to be highly beneficial and would strongly recommend them. In addition, they have greatly contributed to my ongoing learning in the field of SEO
December 6, 2023
I don't othen make the effort to write…
I don't othen make the effort to write a review but in this instance it was certainly worth doing so. Was a little unsure when I stumbled across Doji; in the past I had just purchased via giffgaff with no problems. However, I was really struggling to find a good phone at a good price. Doji, however, were offering at least £150 cheaper than giffgaff and other refurb websites. Delivery was quicker than expected, phone is in perfect condition. Really impressed with the service all round.
December 5, 2023
Unprompted review
Reply from Doji
Thank you for taking the time to share your experience! It's great to hear that Doji offered a better price and that the delivery was quicker than expected. We're thrilled the phone arrived in perfect condition. If you need anything else or have further questions, feel free to reach out. Your satisfaction is important to us!
Best expérience
December 6, 2023
Unprompted review
The phone is in much better condition…
The phone is in much better condition then the website stated it would be and it arrived the next day
November 30, 2023
Reply from Doji
That's fantastic! It's great when the product surpasses expectations, especially arriving so quickly. If you need anything else or have further questions, feel free to reach out. Enjoy your new phone!
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