I had preciously written a good review for this company as soon as I purchased the phone. Two years later when I erased the data to resell it, I realised that the MDM management (remote control) was o... See more
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Phone was brand new in opened original box. Still had original protective film attached, ie was effectively unused. Delivered quickly. Only downside was packaging was rather poor, basically an overs... See more
Company replied
I don’t believe in writing reviews straight after receiving an item, wrapped in the early excitement of the purchase also cba. So here’s my review 2 years later, no issues even after the warranty... See more
Company replied
Excellent experience. We had a problem with the wrong tracking number being attached to our phone and being notified of its delivery when we didn’t receive it. Doji very responsive quick and helpful.... See more
Company replied
Company details
Written by the company
the smarter way to buy and sell phones
Contact info
United Kingdom
- help@doji.co
- doji.co.uk
4.4
Excellent
803 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service
November 30, 2023
Reply from Doji
We're glad to hear that! Thanks for your kind words about our service.
So happy the phone is immaculate and…
So happy the phone is immaculate and such a great price
November 28, 2023
Reply from Doji
We're thrilled you're happy with the immaculate phone and the great price! Thank you for choosing us.
Brilliant 🤩 customer service
Brilliant 🤩 customer service. Delivered on time. Thank you Leticia customer chat who was able to assist me throughout the purchase.
I was sceptical at first! But definitely recommend them. Just bear in mind they have phones ready to ship. Or you can negotiate with sellers which will take long time
November 28, 2023
Unprompted review
Reply from Doji
We're delighted that Leticia could assist you throughout your purchase! Thank you for recommending us. We appreciate your feedback about our shipping options.
Really good experience dealing with…
Really good experience dealing with Doji. First order had to be cancelled. Gave a full Refund straight away and offered a £20 voucher for the inconvenience. 2nd phone promptly arrived. Classed as ‘very good’ I can’t fault it. Would recommend. Phones are completely priced
November 29, 2023
Reply from Doji
We're thrilled you had a positive experience overall! Thank you for your kind words and recommendation regarding our service and pricing.
Received refurbished phone quickly in…
Received refurbished phone quickly in nice condition and after around 11 months phone still works just fine,
January 20, 2023
Unprompted review
Reply from Doji
We're thrilled to know that the refurbished phone arrived promptly and is still working perfectly after almost a year! Thank you for sharing your positive experience.
Purchased iPhone 14 Pro on Black Friday…
Purchased iPhone 14 Pro on Black Friday for a very reasonable price, the phone arrived on the following Tuesday in the condition as advertised (excellent). My experience with this purchase has been very positive.
November 28, 2023
Reply from Doji
We're thrilled you had a positive experience purchasing the iPhone 14 Pro at a reasonable price on Black Friday. Thank you for choosing us and sharing your satisfaction!
Ordered an Excellent (like new) iPhone
Ordered an Excellent (like new) iPhone. Received a phone that was in a very bad condition with marks on the back panel and the screen edges were showing signs of glue. The phone condition was obviously not checked by DOJI.
However, the Customer Service was excellent and refunded me very quickly after posting the phone back.
November 23, 2023
Reply from Doji
Dear Tariq,
I hope this message finds you well.
Thank you for taking the time to share your review with us. Your feedback is incredibly valuable to our team.
We regret that your recent experience did not meet your expectations. However, we are glad that we could ultimately resolve the issue to your satisfaction.
We have thoroughly investigated the matter regarding the phone dispatched from our warehouse and acknowledge that it was unusual for it to be sent in such a condition. We are actively implementing measures to enhance our verification processes to prevent similar incidents in the future.
We genuinely appreciate your support and would be grateful for the chance to make things right. If you decide to give us another opportunity, we are committed to exceeding your expectations.
Should you have any further questions or concerns, please feel free to reach out. We are here to assist you in any way we can.
Warm regards,
The Doji Team
Good price delivery exceptional and…
Good price delivery exceptional and phones well above expected condition . Loved the idea about seeds you could grow with the biodegradable paper you enclosed . Plus packaging was extra strong to prevent damage well done !!!!
November 28, 2023
Reply from Doji
We're so glad you liked our attention to detail! From the phone condition to the eco-friendly seeds and strong packaging, we aim to exceed expectations. Thank you for your kind words!
Good service throughout
Bought a refurbished iPhone 14 Pro Max from Doji. Experienced a minor problem when the unit I originally ordered wasn’t then available from the seller but they notified me promptly and provided me with alternatives, one of which I was happy to accept. They shipped the replacement unit urgently (I received it next day) and also extended the date for me to return my trade in unit. All in all I’m very satisfied with both the handset (which was in excellent condition) and the service received. Happy to recommend.
November 24, 2023
Reply from Doji
We're thrilled to hear about your positive experience! Resolving the issue quickly and ensuring you received an excellent handset are our priorities. Thank you for recommending us!
Great experience with Doji
Great experience with Doji. Product as described great service and updates on delivery
November 28, 2023
Reply from Doji
Thank you! We're delighted to know you had a positive experience, receiving the product as described and appreciating our service and delivery updates. Your satisfaction means a lot!
Reply from Doji
We're pleased you found our service fast and appreciated our regular updates. Thanks for your feedback!
After a few disappointing dealings on…
After a few disappointing dealings on Facebook websites yours was the only one that actually said what it was that did what was said on the tin
November 28, 2023
Reply from Doji
Thank you for your kind words! We strive to be transparent and deliver what we promise. We're glad you had a positive experience with us.
Ordered iPhone 12 Pro for the gift,
Ordered iPhone 12 Pro for the gift,
Item never delivered, eventually had to get in touch with the bank and finally seller refunded fully…
Waste of time completely.
Can’t believe doji continues allowing seller like Mobile Phone Crazy, Ltd , check they TP review, it explains all…
November 29, 2023
Unprompted review
Reply from Doji
Dear Sanju,
I trust this message finds you well.
Thank you for taking the time to share your feedback with us. Your input is incredibly valuable to our team.
We deeply regret that your recent experience with us did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused.
Upon reviewing your order, we acknowledge the unfortunate delay it faced. Despite our efforts to ensure a prompt delivery by utilizing Royal Mail's 9 am Special Delivery service once the item was verified in our warehouse, it is disheartening that it has not reached you within the expected timeframe. As a result, we have initiated an investigation with the delivery courier to address this as a lost parcel.
We recognise the frustration and disappointment this situation has caused, especially regarding the timing for your intended gift. We genuinely apologise for falling short of your expectations. Rest assured, we are committed to resolving this matter and improving our services to prevent such occurrences in the future.
We genuinely value your patronage and hope that despite this setback, you will consider choosing Doji for your future purchases. We are dedicated to making amends and ensuring a more satisfactory experience for you.
Please do not hesitate to reach out to us directly if there is anything further we can do to assist you in this matter.
Warm regards,
The Doji Team
Very Interactive Customer Service and…
Very Interactive Customer Service and Was Really Helpful;
The Order came as said, even way earlier than expected, would definitely recommend shopping with them. Just you want £15 Off use this code (CHI8C55X). But I believe they work on expanding the their team to be better at sorting out issues with their customers.
November 28, 2023
Reply from Doji
We're glad you found our customer service interactive and helpful! Your recommendation means a lot. We're actively expanding our team to improve issue resolution for our customers. Thank you!
Reply from Doji
We're glad to hear it was a good experience overall, but we're sorry for the delay. We'll strive to meet our advertised timelines more accurately in the future.
hi there was an issue with delivery but…
hi there was an issue with delivery but other than that great service
November 27, 2023
Reply from Doji
We're sorry about the delivery hiccup, but we're glad you were satisfied with the service otherwise. Your feedback helps us improve!
Iphone13
Simple ordering and the phone that arrived was in very good condition and exceeded the criteria in the description.
Phone arrived next business day as well.
November 25, 2023
Reply from Doji
Thank you! We're thrilled you had a straightforward ordering process and that the phone exceeded expectations. Speedy delivery is what we aim for!
Happy Customer
Very pleased. Very easy process, my order came within 3 days and was in excellent condition, exactly as described. Thanks.
November 24, 2023
Reply from Doji
Thank you! We're thrilled you had an easy process and that your order arrived promptly and in excellent condition. Your satisfaction means a lot to us!
Reply from Doji
Thank you! We're glad you found our service prompt and the product as described. Your feedback is appreciated!
Like brand new iPhone 2020 Se
I bought an iPhone se 2020 which was in excellent condition, in fact like brand new. I was kept informed all the way to delivery. Cannot fault them in any way. Much cheaper than other shops. Would recommend.
November 24, 2023
Reply from Doji
We're thrilled you're happy with the iPhone SE 2020 in excellent condition! Keeping you informed and offering competitive prices are priorities for us. Thank you for your recommendation!
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