What a joke of a doll she's creepy n looks like an old lady in baby doll form...please please dont purchase any of these dolls there a complete joke!!! That little reply back from yall dont mean sh... See more
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Review summary
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Wrong doll sent contacted customer service many times for refund never got my refund Disgusting they are a scam do not buy from this company they should be taken down and stopped from selling these... See more
Company replied
The doll I ordered is nothing like what was advertised. The hair is entirely different and falling out/very sparce. I had contacted the company with some queries ahead of buying and they responded qui... See more
Company replied
Fake fake fake. Do not order. This company is an absolute scam. Dolls are cheap and fake, worse than any doll I can get from a supermarket. Nothing like the photo on their website. My daughter h... See more
Company replied
1.3
Bad
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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SCAM 😡
Was so looking forward to receiving my reborn, cost me over £200 and the one I received was NOTHING like the one I ordered,
It was the total opposite, and the picture of the one I ordered was on another site, so they stole the picture from them,
Told me they never come out the same as the one you order, I said but totally different mine had straight blonde hair and this has dark curly the face is nothing like the one I ordered, awful company just wish I had read the reviews, it would have saved me a lot of money
Wish I could show photos of the one I ordered and what I got.
Please stay away from them save your money, and go somewhere reputable, Ebay least you get what you pay for. And not something totally different 😡
February 8, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This company is a scam
This company is a scam! The product pictured is not what you get! You can’t get a live person and the company is listed as California however they force you to return- at your own expense to China. They know people can’t afford to spend hundreds to ship to China so they got you and your money.They are the lowest form of human life and take money for misrepresentation of products! Never buy from them! I will drag their name through the mud before im done they will regret ripping me off!!
February 14, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This is not the doll that I ordered ,I…
This is not the doll that I ordered ,I ordered a doll named Vttina .I don't know what this doll is .I don't have money to waste on a doll that I don't want in my collection.I don't know where to call and talk to someone. This is awful 😞.
February 11, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Beware and do not buy from this website.
I ordered a doll from the website and paid over £200. The doll I received was very poor quality and nothing like the pictures advertised. I have comparison picture
Which are schocking. I have tried to reason with the company who have now blocked me from their Facebook page as I shared these comparisons pictures and sopped replying to emails. Scam website, avoid at all
Costs.
The reply from this company below while true is misleading. I have contacted customer services who have got back to me with a good few replies. First of all saying it is the same doll and will look better with clothes on. Then offering 10% refund, then 20% etc. they have finally said after my claim was escalated it can be returned but I will have to cover the cost of shipping. As above, scam website please do not deal with them.
January 14, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I don’t know where to contact
I don’t know where to contact. Not confirmation is sent out .. not sure where to call
After reading all these review I need to cancel my order …
Also please don’t reply with same answer you been replying to other customers .
Please answer I know you can’t make every each one of customer happy .. but least I don’t see u made even one customer happy !!!!!
January 12, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
FAKE PICS ON WEBSITE. DO NOT TRUST!
Bought 3 dolls on Nov. 27th 2024 ($643,46 total) as Christmas presents for my 3 daughters. The company shipped them the next day but divided the shipment in 2 packages: the one with 2 dolls arrived after 2 weeks but unfortunately the dolls look NOTHING like the pics/videos advertised on their website; the package with the other doll still hasn't arrived (it's January 9th).
I wish I could post pics to show the difference, it is UNACCEPTABLE, especially for that much money.
The only way to contact them is via email, but of course their answers are always the same "be patient" or "they are artisianly made so of course they're different from pics on website". Simply absurd.
Stay away!!!
December 18, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Buyers bewareof buying
I ordered a doll from this company and here I was thinking like the picture nope when I got it it looked like a doll picking up from a Walmart shelf. I talked to customer stating my option and want my money back. They told me that " I can't not send the doll back because I would have to pay alot to ship it back to China they said I will give you 10% on your refund and you can keep the doll I said nothing I couldn't believe they would have the gull to say that. I said I paid 186.00 for this and you are going to give me 10% on my refund and keep your crappy doll they came back and said ok 20% and keep the doll here I am thinking figuring amounts in my mind I said fine so today Jan 7 I get a email saying you got your refund oh boy 38.00 for my refund your company should be out of business. BUYERS BEWARE OF THINKING TO ORDER FROM THESE PEOPLE !!!!!!!!!
January 5, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Avoid at all costs
Avoid at all costs
They advertise a good looking doll from a reputable site but send you something that is laughable and worth all of a few pounds when infact you spend an awful lot.
False advertising at its finest
January 7, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Absolutely terrible
Absolutely terrible. Customer service was awful. Had to hound them to get back the extra money I paid (upon their request) for expedited shipping. It took a month for them to even get the doll in transit. I’m on email 14 now asking when the doll will be shipped, for my shipping payment to be returned, and/or return information (the doll came so late I can’t use it anymore). They respond to my emails but refuse to give me return information. They simply evade the question. Doll cost around $300CAD. Very disappointing.
January 4, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
worst company ever
worst company ever, the stole pictures from real artist and send a fake dolls its was nothing like the picture, and there customer service its a nightmare they refused to take the doll back and give me a full refund. please do your homework before buying a reborn doll from china. it wasn't cheap either
January 2, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Dollreborns ruins young daughter Christmas
Well what can I say about dollreborns.
extremely disappointed and angry with the quality of the doll it ruined my daughter Christmas as when she opened her doll the mouth was split on both sides I reported this to dollreborns and was offered a 10% discount when I asked to return the doll they refused to pay for return and offer a 20% discount which i was not happy with and then one of the doll fingers broke off leaving my daughter once again very upset I reported the finger and once again pushed for a full refund which they refused offering a 25% refund which i reluctantly agreed to which meant I should of received £44.99 but they only sent me £33.91 = a less 20% refund whilst I was doing this my husband checked them out on trust pilot and they have a 99% negative review i wished I had checked before buying
December 25, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Utter waste of money
Spent a small fortune on a doll as a Christmas present for my daughter.
Paid for the larger doll at 18” and also paid extra for rooted hair.
The doll I received is 12”, the hair is atrocious and Almost non-existent and it looks absolutely nothing like the doll I ordered.
I’ve emailed the company twice using the email address they keep giving everyone on here, left a review on their page and commented a number of times on Facebook posts but they’re just ignoring my communication.
I’m now left with a doll that is utterly terrifying and my daughter will not play with it!
Please don’t waste your money buying from this company. They’re con artists!
November 27, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Horrible company
Horrible company. Horrible communication. No number to call, only an email and they respond days later. I've been waiting on my package for 2 months now. Don't waste you're time. Looks like from other reviews, if you even receive your package, it turns out to be garbage anyway.
January 3, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
THIS IS GARBAGE!
THIS IS GARBAGE!! Wasted my money. You guys are a cheat. You copy someone else’s doll and post as yours and give us a fake doll! Should be ashamed of yourselves. If I’d seen that this was made in China before buying, I would not have bought it. Don’t even see a way to return. Don’t think you would give me a refund as that’s how dishonest this company is. Advertising one thing and selling a fake. This is worse than a Dollar store doll. This is a scam. Do not use them. Bought it for my daughter’s birthday and soooo disappointed.
January 2, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Ordered doll and clothing cost £300…
Ordered doll and clothing cost £300 daughter opened on Christmas morning doll has a crack along its neck customer service is shocking saying I need to pay to send it back to China to then get a refund. Or I can take a small discount refund and keep the damaged doll
January 1, 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
What a joke
What a joke! Never order from here, don’t want to refund, offering discounts off the order! Never again.
December 31, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I have sent four emails and nothing…
I have sent four emails and nothing asking for a refund. Then today I received a doll that looks like it from the dollar store. I am going to report this to my bank cause I need my money back. I thought I was giving my gbaby a nice gift. So sad what is being done
December 30, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I am give them an above average rating on my purchase
I am above average satisfied with my purchase. However, they made a couple of small mistakes. The eye color of my doll was suppose to be Blue, but I got Hazel instead. The other thing that was off was the texture of the hair. It was curly and nappy instead of straight. I combed it straight with oil and water now. Overall, the doll looks very similar to the picture. I am happy with my purchase.
December 28, 2024
Unprompted review
Reply from dollreborns.com
Thank you for your purchase. We sincerely hope every customer will be satisfied with the product. If there is any problem, we will always be beside you and provide relevant service and support.
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Ordered 2 dolls for over £150 for…
Ordered 2 dolls for over £150 for Christmas for my daughter and they are absolutely nothing like the dolls advertised. I've tried to contact them 5 times but now the emails are not going through. Stay away!! Horrendous quality!
December 27, 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
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