I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more
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Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more
The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more
Company replied
I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more
Company replied
Company details
Written by the company
At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.
Contact info
United Kingdom
- info@domli.co.uk
- domli.co.uk
4.6
Excellent
2K reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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Very solid and beautiful real oak wood…
Very solid and beautiful real oak wood table with natural texture and easy to installed.
May 22, 2026
Repeat order as so liked!
A 2nd recent identical order as so pleased with these oak shelves that 2 bedrooms now have them. The minor transit damage suffered last time fortunately not repeated!
May 18, 2026
High quality product
High quality product. Easy to assemble. Fast delivery. A very satisfied customer
May 13, 2026
Got exactly what I ordered
Got exactly what I ordered. Two pieces cut to size. This was my second order and very happy with both. Thank you
May 19, 2026
Floating shelves sag
May 18, 2026
Reply from www.domli.co.uk
Hello Stacey,
Thank you for taking the time to leave a review, and please accept my apologies for the delay in responding.
Having reviewed your order and correspondence with our customer support team, I can confirm that you contacted us via our support email address and that arrangements were made for the return of the goods.
I can see that the returned items were received back into our warehouse on June 12th, and a full refund has since been processed in accordance with our returns procedure.
While I am pleased that we were able to resolve the matter promptly through the return and refund process, I am sorry to hear that the product was not suitable for your project. We understand how disappointing this can be and appreciate the opportunity to assist in bringing the matter to a conclusion.
Thank you once again for your feedback. Should you require any assistance in the future, or if there is anything further we can help with, please do not hesitate to contact us.
Kind regards,
2nd purchase
2nd purchase. And again very satisfied. Excellent quality and excellent service.
May 18, 2026
Great product and delivered fast
May 11, 2026
Doesn't matter how good product can be…
Doesn't matter how good product can be if you can't get it on time.
DX is one of most dissappinting delivery companies in UK to private sector.
Inflexible, unreliable and always full of excuses why can't.
May 18, 2026
Reply from www.domli.co.uk
Hello Grzegorz,
Please accept my apologies for the delayed response.
Thank you for taking the time to leave a review. I am sorry to hear of your dissatisfaction regarding the delivery of your order.
Having reviewed the delivery records, I can see that DX 2 Man attempted delivery on 20 May at 08:58; however, the delivery crew were unfortunately unable to gain access to the building to complete the delivery.
Due to the size, weight, and value of the goods, this service requires a signature upon delivery. As such, the delivery team is unable to leave items unattended or in a safe place and must obtain either a signature or photographic proof of delivery before releasing the goods.
As access could not be obtained, the delivery was recorded as unsuccessful and the consignment was returned to the local depot pending a rearranged delivery date.
I can also see that you subsequently cancelled the delivery through DX 2 Man and contacted us directly on 23 May to request cancellation of the order and a full refund, which was processed accordingly.
Whilst we appreciate this outcome was disappointing, the delivery procedures were followed to ensure the security of the goods and to protect both the customer and the carrier.
Should you wish to discuss the matter further, please do not hesitate to contact our Customer Support team at info@domli.co.uk, who will be happy to assist.
Kind regards,
Customer Support Team
Domli Limited
Great experience, no hesitation in ordering again
Wasn't too sure what to expect as I'd not heard of domli before, but item was exactly what I was looking for and a good price. Item arrived exactly as pictured/described on website, and arrived next working day as stated. All very well packaged and arrived in good condition. Would order from here again.
May 11, 2026
Still not received my order
May 18, 2026
Reply from www.domli.co.uk
Hello Francis,
Thank you for taking the time to leave a Trustpilot review. I have now completed a full review of your order and investigated the issues you experienced with our delivery partner, APC.
Having reviewed the tracking information, I can confirm that APC attempted delivery of your order on 19 May 2026 at 09:27. This was within our advertised next working day delivery service; however, the delivery was unsuccessful as there was no one available at the property to accept and sign for the goods.
As this is a signed-for service, APC are only permitted to leave parcels in a safe place if alternative delivery instructions have been provided through their APC Choice service. Notifications regarding this service are typically sent via SMS and email using the contact details supplied with the order.
I can see that you subsequently contacted our Customer Support team at info@domli.co.uk on 26 May 2026. My colleague reviewed the delivery status, provided evidence of the attempted delivery, and contacted APC on May 28th on your behalf to arrange a new delivery date.
Following this intervention, the delivery was successfully completed on 29 May 2026.
Whilst the initial failed delivery was outside of our direct control, I fully appreciate the frustration caused by the lack of proactive communication regarding the rearrangement of the delivery. I would also have expected APC to make it easier for you to arrange a new delivery date directly, and I have raised this matter with them for further investigation.
Please accept our sincere apologies for the inconvenience caused. We appreciate your patience while the matter was resolved and are pleased that your order was ultimately delivered successfully.
Kind regards,
Customer Support Team
Domli Limited
Very good website and efficient…
Very good website and efficient ordering and delivery. Good quality product made up of oak blocks so not solid oak but with a good finish. No problem cutting it down to size and the brackets supplied are excellent.
May 18, 2026
Reply from www.domli.co.uk
Hello Mrs Savage,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the website easy to use and that the ordering and delivery process was efficient. Making the customer journey as straightforward as possible is something we continually strive for.
It's also great to know that you were happy with the quality and finish of the oak worktop, and that cutting it down to size was straightforward for your project. We're especially pleased to hear your positive comments about the brackets, as we put considerable effort into sourcing hardware that complements our products both aesthetically and structurally.
Thank you for your feedback and for choosing domli. We hope your finished project looks fantastic and serves you well for years to come.
Best wishes,
The domli Team
Super quick great all round experience
Super quick, great quality product, totally happy with it! Delivery was quick. Would happily order from them again. Highly recommend.
May 14, 2026
Excellent communication
Excellent communication, delivery was on to time and product was as described and in excellent condition.
May 15, 2026
Returned items
I ordered some chairs from domli but had to return them as height was unsuitable. However, the returns process went well, they booked a collection and items were picked up the following day, there is a charge for this but it is worth it as the whole thing went smoothly without hassle.
May 7, 2026
Very impressed
Great product and considering it was furniture that I bought, exceptionally fast delivery
May 14, 2026
Delivery was quick and it was very easy…
Delivery was quick and it was very easy to put the table together. Love the table. Good quality, solid wood and looks great in my little flat.
May 13, 2026
The quality of my worktop the price…
The quality of my worktop the price and the speed from order to delivery
May 13, 2026
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