Door Direct UK Reviews 26

The door was fine, but my client when they saw it didn't want the door, so I had to do a return. The door was untouched, so didn't think this would be a problem and knew there would be handling charges which I was happy to accept, but a couple of weeks later they refused a return as follows " we are unable to accept the door back as it has been removed from the packaging.". This was despite re-packaging it in the same packaging. I now have an expensive door I can't use. Steer clear as there is no customer service beyond taking your money - very disappointing.

The choices of doors was good and well priced for what I wanted. The quality is good and I am very happy with the product. Delivery was within the timeframe given and professional. My only gripe would be the cost of delivery. At nearly £50 that brought the door price nearly up to their competitors' door prices and for delivery of a single door, I felt this was a lot. Maybe this could be looked at and graded for single items? Just a thought. Otherwise, a happy customer, thank you.

best price !!!!!!!

Very Good customer service from Doordirect. I placed an order, then wanted to swap one item. They contacted me by phone to double check, which I appreciated. They also refunded the difference even though it was only £1. Very happy with the service. Product arrived in perfect condition also. Would highly recommend.

Very friendly delivery driver and the door looks great

Fast delivery

Ordered door handles, after a week asked and they had been sent to Door Direct office instead of my address. Got it sorted and arrived 3 days later.

The only reason I dropped the 1 star was because of the lack of notification of delivery, otherwise great experience and wonderful door

Easy order fairly quick delivery and called when delivering fair priced maybe postage is a bit high

Great products and arrived as described. Good price and communication.

The door srr8ved in good time and was as described

The doors are great quality. Really pleased with them. Door Direct doors where quality and best price.

Straight forward ordering. Items arrived in time

Received 8 mexicano doors, all within the 3-5 delivery window. Nice doors and hardware. Communication with Door Direct was great via online chat & telephone. Delivery was an external pallet company, nice chap helped me carry to where I wanted them only downside was no time slot given by pallet company but that's a small issue really. Great price all in all very happy!

DoorDirect is hands down one of the best door shops I have ever come across. From start to finish, their team provided exceptional service. They were attentive to my specific requirements, offering valuable suggestion along the way.

I'd been looking for Fire Doors within my budget for a long time - the search ended when I found Door Direct - they great value products and have brilliant customer service - I highly recommend (no need to for Howdens anymore)

I recently ordered 18 doors and was amazed to receive them in just 48 hours, well ahead of the promised 5-day delivery window. The customer service was exceptional, making the entire process smooth and hassle-free. Highly recommend for their efficiency and excellent service