Door Handle Store Reviews 435

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly as described. Many appreciate the wide selection available, the reasonable prices, and the efficient ordering process. The delivery service is frequently highlighted for its speed and promptness, with items often arriving quickly and well-packaged. However, some people were dissatisfied with the delivery experience, reporting issues such as delayed arrivals, incorrect addresses, or parcels being delivered to the wrong location. A few other people also felt that the product quality was poor, with some items breaking shortly after purchase, or that the product received did not match the advertised specifications or images.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the products as being of good... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and swift... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the good quality of products, such as door... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Price

Customers had positive experiences with price. Many reviewers found the products to be competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems. Items well packed and quick delivery. New ceramic cupboard and drawer knobs have transformed our kitchen!

Company replied

Rated 5 out of 5 stars

Ordered a handle that wasn't matching ... very easy to return and get the refund sorted and I'm ordering the correct one when back in stock ... great service !!

Company replied

Rated 5 out of 5 stars

Really quick service. There was an issue with the first handle sent but this was quickly resolved and a replacement was sent FOC within a couple of days. Couldn't ask for a better service

Company replied

Rated 5 out of 5 stars

We found the door handles we really liked in Door Handle Store - great selection of door handles! - and at a very reasonable price, too. The delivery was swift. When I had a query about one item, the... See more

Company replied


Company details

  1. Hardware Accessories Store

About Door Handle Store

Written by the company

Door Handles on Backplate
Door Handles on Rose
Doorknobs
About Us
Contact Us

At Door Handle Store we are specialists in premium door handles and accessories. With an extensive array of door hardware, our collections include the best quality hardware on the market.

With our luxury products available through a straightforward Next Working Day delivery service for any order placed before 3 pm, you will receive your new premium door hardware swiftly.

Any orders placed over £150 will also receive free delivery.

Offer your valuable feedback to help maintain the exceptional experience we provide and enhance our incredible customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
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Rated 5 out of 5 stars

Fast service

Fast service, exactly as advertised, reasonable price.

March 27, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Timely delivery

The handles were as described and arrived quickly. Thank you.

March 10, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Quality door handles at reasonable…

Quality door handles at reasonable prices

March 13, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Interior door handles.

Good quality handles. Delivered on time. Easy to fit.

March 17, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Good handles at a reasonable price and…

Good handles at a reasonable price and speedy delivery.

March 14, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

door handle

works just fine thanks

February 12, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

As described

As described, prompt delivery

February 18, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

All good.......

February 17, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Quick service

February 13, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Good quality product

Good quality product at a reasonable price. Also delivered on time as stated. I am very pleased with my purchase.

February 2, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 4 out of 5 stars

They are stunning

They are stunning, very pleased l found your site, service was quick & seamless.
The product was as described, l wouldn't hesitate to order from your site again. Thank you

January 30, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Fast delivery. Great Handles

Fast delivery. Handles were perfect replacements for my aging fitted 'Sharps' cupboards.
Thanks a lot!

January 21, 2025
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 1 out of 5 stars

Broken promises, and terrible customer service

We wanted to bring something extra to our home renovations, so ordered over $1000 of light switches for our home. Having made a mistake by ordering 2 way, needing 3 way switches, contacted Door Handle Store to understand next steps, and potentially replace them. We were pleasantly surprised when they stated in writing they could replace the switch only so wouldn't need to return the entire item, at no extra charge. Over the next few months we followed up, and again got responses that they where waiting on supplies but would replace them. Until Dec, a response from Door Handle Customer Service that after a review they would not be replacing the switches, but we could buy entire new ones, which meant we had over $1000 of useless switches, but we could buy new ones after nearly 7 months of waiting. After 3 follow up tries to get a response or next steps if we could return the old ones, and no response, we are writing this review to highlight the issues we are facing. Terrible customer service, I cannot state the quality of the product as we never got to use it.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, quality product

December 18, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Needed a handle to replace lost handle

Needed a handle to replace lost handle. These were identical.

December 16, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

I needed to box in part of our central…

I needed to box in part of our central heating system so that the covers could be removed for maintenance but I wanted it to blend in with existing kitchen furniture.
Thank you Door Handle Store for stocking almost identical knobs to our 20 year old kitchen cupboards.
Job done and looks good

November 26, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, all as described, look as the part now all fitted. Thank you

December 5, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Product excellent and just as detailed. Delivered next day as promised.

November 27, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great buying experience

Great selection of bathroom cabinet handles.
Very good price.
Fast delivery.
Very happy with the quality of the handles.
I recommend Door Handle Store

November 23, 2024
Door Handle Store logo

Reply from Door Handle Store

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

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