Door Handle Store Reviews 435

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly as described. Many appreciate the wide selection available, the reasonable prices, and the efficient ordering process. The delivery service is frequently highlighted for its speed and promptness, with items often arriving quickly and well-packaged. However, some people were dissatisfied with the delivery experience, reporting issues such as delayed arrivals, incorrect addresses, or parcels being delivered to the wrong location. A few other people also felt that the product quality was poor, with some items breaking shortly after purchase, or that the product received did not match the advertised specifications or images.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the products as being of good... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and swift... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the good quality of products, such as door... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Price

Customers had positive experiences with price. Many reviewers found the products to be competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems. Items well packed and quick delivery. New ceramic cupboard and drawer knobs have transformed our kitchen!

Company replied

Rated 5 out of 5 stars

Ordered a handle that wasn't matching ... very easy to return and get the refund sorted and I'm ordering the correct one when back in stock ... great service !!

Company replied

Rated 5 out of 5 stars

Really quick service. There was an issue with the first handle sent but this was quickly resolved and a replacement was sent FOC within a couple of days. Couldn't ask for a better service

Company replied

Rated 5 out of 5 stars

We found the door handles we really liked in Door Handle Store - great selection of door handles! - and at a very reasonable price, too. The delivery was swift. When I had a query about one item, the... See more

Company replied


Company details

  1. Hardware Accessories Store

About Door Handle Store

Written by the company

Door Handles on Backplate
Door Handles on Rose
Doorknobs
About Us
Contact Us

At Door Handle Store we are specialists in premium door handles and accessories. With an extensive array of door hardware, our collections include the best quality hardware on the market.

With our luxury products available through a straightforward Next Working Day delivery service for any order placed before 3 pm, you will receive your new premium door hardware swiftly.

Any orders placed over £150 will also receive free delivery.

Offer your valuable feedback to help maintain the exceptional experience we provide and enhance our incredible customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Plate holders

Delivery was on time and the product, plate holders, are of good quality and do their job well.

September 9, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for your kind words. We are pleased to see that you find our products of goods quality and our delivery service efficient. We try our best to meet the needs of all our customers.

Team Door Handle Store

Rated 5 out of 5 stars

Crystal doir knobs

The drawer knobs are just what I wanted and set my bedroom off a treat

September 9, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for your positive feedback. Our products are crafted with our customers in mind. We are glad that you find your product of good quality and of reasonable price.

Team Door Handle Store

Rated 5 out of 5 stars

Delivered very quickly and handles are…

Delivered very quickly and handles are lovely

September 9, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for your kind words. We are pleased to see that you find our products of goods quality and our delivery service efficient. We try our best to meet the needs of all our customers.

Team Door Handle Store.

Rated 5 out of 5 stars

Customer service is excellent…

Everything was good, but one part ordered in polished chrome turned up in matt black. Issue was dealt with promptly by polite customer services, would have no issue buying from the DHS again.

September 9, 2023
Door Handle Store logo

Reply from Door Handle Store

Hi J, thank you for your review. We are sorry you received an incorrect item in your order, we would love to rectify this issue for you! One of our team will contact you and get this sorted for you!

Rated 5 out of 5 stars

Great product selection

Great product selection that I could not find easily elsewhere. Good price and excellent delivery.

September 7, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for your positive feedback. Our products are crafted with our customers in mind. We are glad that you find your product of good quality and of reasonable price.

Team Door Handle Store

Rated 5 out of 5 stars

Great knobs

Great product, great price and delivered on time

September 4, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for your kind words. We are pleased to see that you find our products of goods quality and our delivery service efficient. We try our best to meet the needs of all our customers.

Team Door Handle Store.

Rated 5 out of 5 stars

Great handles, quick delivery.

I used this company to supply some quality door handles that i had seen elsewhere. They supplied them at a better price and the delivery times were excellent. I would recommend to others.

September 3, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Afternoon,

Thank you for your kind words. We are pleased to see that you find our products of goods quality and our delivery service efficient. We try our best to meet the needs of all our customers.

Team Door Handle Store.

Rated 5 out of 5 stars

Easy to order and arrived next day no…

Easy to order and arrived next day no problem

September 3, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Afternoon,

Thank you for taking the time to leave us this positive review. We try our very best to ensure all our customers have the smoothest experience when ordering with us not matter what.

Team Door Handle Store

Rated 5 out of 5 stars

Excellent product and fast delivery

Excellent product and fast delivery. I was very happy with the purchase.

August 31, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Afternoon,

We cherish your kind words and aim to keep our service to the best of standards so that our customer can continue to have a smooth experience.

Team Door Handle Store

Rated 4 out of 5 stars
Door Handle Store logo

Reply from Door Handle Store

Good morning,

Thank you for your kind words. We are pleased to see that you find our products of goods quality and our delivery service efficient. We try our best to meet the needs of all our customers.

Team Door Handle Store

Rated 5 out of 5 stars

Arrived quickly and well packaged

Arrived quickly and well packaged. Really pleases with items.

September 2, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time leave us a review. We are happy that you find our delivery and customer services effective. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Door Handle Store

Rated 5 out of 5 stars

pleased with my dealing with this company …

very pleased with my dealing with the door handle company ordering was easy ,delivery on time , and the handles were what i wanted, would use the company again

September 1, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time to leave us this positive review. We try our very best to ensure all of our customers can have the smoothest experience when ordering with us not matter what.

Team Door Handle Store

Rated 5 out of 5 stars

Really pleased with our kitchen cabinet…

Really pleased with our kitchen cabinet handles, good quality and good customer service

August 29, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for the lovely feedback, we are happy that you are satisfied with our customer services and the quality of the products that we offer.

Team Door Handle Store

Rated 5 out of 5 stars

Excellent product

Excellent product quality and price easy ordering and outstanding delivery, would purchase again if need be.

August 29, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Afternoon,

Thank you for taking the time leave us a review. We are happy that you find our delivery and customer services effective. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Door Handle Store

Rated 5 out of 5 stars

Lovely product

Lovely product, just what we needed. Great price. Great buying experience, good communication and fast delivery.

August 28, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time leave us a review. We are happy that you find our delivery and customer services effective. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Door Handle Handle

Rated 5 out of 5 stars

My order arrived on time and worked…

My order arrived on time and worked fine.

August 28, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time leave us a review. We are happy that you find our delivery. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Door Handle Store

Rated 5 out of 5 stars

Very easy website use good quality…

Very easy website to use good quality and fast delivery

August 22, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Afternoon,

Thank you for the lovely feedback, we are happy that you could manage our website and are satisfied with our delivery services.

Team Door Handle Store

Rated 5 out of 5 stars

Door knobs

Easy to order and received in the time stated.

August 13, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time leave us a review. We are happy that you find our delivery and customer services effective. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Door Handle Store

Rated 4 out of 5 stars

Good quality

Efficient service. Good quality goods.

August 8, 2023
Door Handle Store logo

Reply from Door Handle Store

Good Morning,

Thank you for taking the time leave us a review. We are happy that you find our delivery and customer services effective. We aim for the best and hope all our customers have a smooth and easy experience when using us.

Team Hiatt

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