Hamiltons Doors And Floors Reviews 

115
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have just had my bedroom fitted with floorboards from Hamiltons and the transformation is fabulous I couldn’t be happier. I had a lot of help with choice of wood and the installation was beautifully... See more

Rated 2 out of 5 stars

Purchased 3 packs of khars wood flooring 1 plank was complete different shade and another was badly machined sent photos to them was told by a member of staff he would pass to khars rep nothing heard... See more

Rated 5 out of 5 stars

The whole experience of buying and having our new flooring fitted has been straightforward throughout. The fitters were friendly and efficient and we are delighted with the flooring. This is the secon... See more

Rated 5 out of 5 stars

We purchased some new flooring for our kitchen and hallway. We choose engineered wood as it looked great and works well with our underfloor heating system. Jordan was helpful from start to finish.... See more

Company replied

Company details

  1. Flooring Contractor

Information provided by various external sources

Transform your home with Hamiltons. We specialise in exceptional floor coverings and doors: wood, vinyl, laminate. Est. 1995. We deliver worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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No recent history of asking for reviews

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4.3

All reviews

(115)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional service from start to finish

Professional service from start to finish.
All dates & times kept to, good advice & not rushed when choosing flooring; great eye for detail when measuring up and then excellent work from the two man team who laid the flooring, who were polite, thoughtful and cleaned up everything. I couldn’t have asked for a better service or result.
Will certainly be using them again next year.

December 4, 2020
Unprompted review
Hamiltons Doors And Floors logo

Reply from Hamiltons Doors And Floors

Delighted you are happy with our service Edward, the Kahrs Schwarzwald Click LVT looks super smart in your home. Best wishes, Jaeger

Rated 5 out of 5 stars

Fantastic service and quality from Hamiltons. 10/10

The Hamiltons team was fantastic from start to finish. Jaeger's continued help and guidance from the outset was very much appreciated. Danny and Callum also did an amazing job with their attention to detail, can-do attitude, professionalism and timeliness; exemplary behaviour all round! As a result, the oak Panaget flooring looks stunning and has completely transformed the house throughout.

November 10, 2020
Unprompted review
Rated 1 out of 5 stars

Website not showing true stock

Website not showing true stock, when ordered and PAID received email saying can't fulfill your order.
Called to inquire about it and was offered refund only, even when they have the flooring on their website but for different price. Yes the same flooring.Need to be ordered from Sweden too so not really in stock is it? Was told to basically pay new price if i want it or get refund. As the flooring i was buying was clearance, apparently damaged and scruffy packs. Which wasn't mentioned in desciption. They have taken payment straight away and refund apparently 3-5 days or as email says 10+ days. Many thanks. Not very nice experience and i wouldn't use or recommend them.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful and kind

I was in earlier today and the 2 lads that helped me were very knowledgeable about there products and helped me with my choice! I would recommend to all friends and family and can’t wait to return in the future.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Back again saturday to order another…

Back again saturday to order another load of wooden floor .This is the 3rd time ive been there for myself and now took my daughter there to order her floor . The service and products are second to none and if anyone is looking for flooring its the place to go for good sound advise with no pressure . Well pleased with the flooring i purchased from them at a excellent price .Thank you

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care and the most beautiful floors on offer, at a great price too!
My parents purchased a floor from here and I've since been back and purchased the same floor as it is so lovely!
The showroom is covid secure and I felt very safe shopping here.
Very friendly staff who really listen to your needs to get the right floor for YOU! No pushy sales whatsoever, just honest advice.
Absolutely cannot recommend the team at Hamilton's enough. For high quality flooring at a good price, I wouldn't go anywhere else!

August 15, 2020
Unprompted review
Rated 3 out of 5 stars

Ultra slow delivery

I'm disappointed that the company will take 12-14 working days (that's up to one month, in real terms) to deliver my flooring, despite it being in stock. Apparently this is due to Covid 19! And when I offered to collect it, the job would reduce to 'only' 10-12 working days. In other words it takes them three weeks to walk the product out of the warehouse, and the courier then delivers it in 48 hours.

Nowhere on the site does the company mention how fast it will deliver the flooring.

They have offered to cancel the order, but it would be better if they had a warning notice on the site; or else hired a few more warehouse staff.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Comlany

Hamiltons recently supplied and installed a fantastic Parador TT6 Laminate Pearl Grey flooring in our home and it looks stunning. The service was great and floor looks impeccable which has completely transformed our home. Thank you so much for your service and time we will be back again soon.

July 14, 2020
Unprompted review
Hamiltons Doors And Floors logo

Reply from Hamiltons Doors And Floors

We're delighted you are happy with our service Emily, the Pearl Grey looks superb.

Best wishes, Jaeger

Rated 1 out of 5 stars

Awful customer service.

Recently purchased hinge and brace doors from this company. I lost count of the times I rang and emailed about it. They didn't turn up and there was not communication at all. The woman I spoke to couldn't sound less bothered and blamed the manufacturers. She implied they should have let me know and passed on a two word email from them that they had written to her. There was no apology, no follow up. This is the very worst customer care I've had. I wouldn't use this company again.. I asked for their complaint procedure, which every company should have, she couldn't even give me that.

July 12, 2020
Unprompted review
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Reply from Hamiltons Doors And Floors

Dear Kristiana

We apologise and are saddened you have not had a good experience purchasing your doors from us.

Originally your whole order was going to be dispatched from the company who made your doors, however they had delays on getting the beeswax furniture sets in due to the impact of Covid-19 on delivery companies – we apologise for this inconvenience and agree it is not ideal. We came to an agreement with yourself to deliver the doors direct from the manufacturer on a next day premium service and to dispatch the beeswax furniture sets separately from our stock in Norwich with Parcelforce on an Express 24 service (with text and email updates). Unfortunately, the beeswax furniture sets did not get delivered next day as planned due to Parcelforce also experiencing Covid-related difficulties. That was an additional set-back for a situation we were already trying to remedy, again not ideal.

Re our delivery we do not offer free delivery on doors, we do offer a free delivery on floor coverings for a volume purchase, the free delivery is automatically calculated in the cart and we cannot find any quotation showing free delivery sent to you? We will certainly refund your carriage if that is the case. Re our service we do very much care, it is always a shame when our customers are unhappy, but we’re glad you have now received your beautiful doors. If you have anything else you wish to discuss please do contact us, I will make myself available for you by appointment if you wish to speak with me.

Best wishes,

Jaeger Hamilton
Company Director

Rated 5 out of 5 stars

Good honest service

Good honest service
They do what they say on the tin.

February 25, 2020
Unprompted review
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Reply from Hamiltons Doors And Floors

We appreciate your feedback Simon

Rated 5 out of 5 stars

Excellent service & delivery arrived as…

Excellent service & delivery arrived as promised.

January 30, 2020
Unprompted review
Hamiltons Doors And Floors logo

Reply from Hamiltons Doors And Floors

Thank you Tim, we're delighted you're happy with our service sending Kahrs Grande Oak to Ireland.

Best wishes, Craig

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