Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... See more
Company replied
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See what reviewers are saying
Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... See more
Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... See more
Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... See more
Company details
About Door Station
Written by the company
Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.
Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.
Contact info
Unit 62, Zone 1 Deeside Ind. Park, Welsh Road, CH5 2LR, Chester, United Kingdom
- 01244893129
- customerservices@doorstation.co.uk
- doorstation.co.uk
4.2
Great
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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No problems with purchase or delivery…
No problems with purchase or delivery really good quality door and delivery was on the day they said
October 25, 2022
Competitively priced
Competitively priced, delivered quickly with ETA message service and knowledgeable staff if there is anything you are unsure of.
September 29, 2022
Very happy with deliveries
Very happy with deliveries. More than happy with doors, excellent condition , designs are perfect.
October 17, 2022
Quick delivery
Quick delivery. Although doors are primed, I will have to fill the joint’s as they are cracking and i will have to sand down around the glazed area’s, as they are a bit rough.
October 16, 2022
Outstanding service and product
Excellent product and service
So helpful and informative
August 3, 2022
I found solid wood doors I would like…
I found solid wood doors I would like to test them and give more about that
August 2, 2022
Unprompted review
I totally messed up whilst researching…
I totally messed up whilst researching for my internal doors. Firstly there are companies selling the same doors from the same supplier at a way better price, i mean way better £60 cheaper for the same door. Next, after deciding to change one of my doors the driver who delivered my new one couldn't pick up the return due to not being allowed. This means i have to wait in again in order to return the door. bad planning but keeping a driver in a job.! Regards hope this helps .
June 23, 2022
Reply from Door Station
Hi Mark, thanks for leaving the feedback.
Firstly, apologies for the collection confusion - we have chased up transport to see what is happening with the door you wish to return.
Secondly, there was no delivery charge on either order your placed so, taking other companies charges into account the doors come to a very similar price. We also didn't charge any re-stocking fees for the collection although we are charged these by the supplier.
We have asked transport to contact you ASAP to arrange the collection
If you need anything else at all, drop us an email customerservices@doorstation.co.uk
Thanks, Dan
I’m so glad I’ve had this opportunity…door station quality
I’m so glad I’ve had this opportunity to write a review for door station because I’ve recently ordered six oak doors for my bungalow and I’ve just finished hanging them and I am so pleased with the quality, all friends and family who has seen them have all made remarks about them on how nice they look , I had them ready stained and I’m glad I did , I am one very happy customer thank you 👍👍
May 29, 2022
Good service best price for the material
May 28, 2022
Excellent service
Door was on back order, but the company kept me informed when the door would be delivered. Once delivered, door was as described, now fitted and looks good, matched all other doors in our bungalow
May 12, 2022
Great service and lovely doors!
May 11, 2022
Client involvement
I've been in the trade for best part of 50 years and I can say without hesitation that Door Station customer service is second to none.
A recent high end project has been plagued with delays caused entirely by poor decision making and involvement by the client and, whilst issues with some suppliers remain unresolved Door Station has responded to my requests promptly and fairly.
I recommend them unequivocally.
May 5, 2022
Excellent customer service
Excellent customer service. There was a delay with the order but I was kept fully informed and given options should I wish to receive it sooner. Dan was fantastic. Would order with again.
May 5, 2022
Unprompted review
Order made but told Door requested not…
Order made but told Door requested not available which was frustrating as a waste of time.
March 30, 2022
Reply from Door Station
Hi Mohammed, thanks for taking the time to leave a review.
I can see you placed an order for a door on 30th December 2021 whilst we we closed for the Christmas break. You were informed the door was out of stock until February on the day we opened (4th January 2022) and refunded in full as soon as you requested it - 5th January 2022.
Stock has been tricky over the last 12 months I'm afraid and whilst we have no control over when the containers arrive/clear Customs etc, we do have control over contact with our customers and we pride ourselves on Customer Service.
In normal times our suppliers have a constant stream of doors coming in which means 95% of all doors are in stock and available for immediate delivery or, if they’re out of stock, it's not for longer than a week or so.
Again, apologies we couldn't fulfil your order in time. Do let us know if you need anything in the future
Thanks, Dan
Beautiful door of exceptional quality .
February 26, 2022
French doors ordered & delivered within…
French doors ordered & delivered within 5 days, good communication concerning delivery, packaged well & delivered with a smile.
February 15, 2022
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