Dorset Nursing Supplies Reviews 

366
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the ordering process straightforward and efficient, often receiving timely updates on their purchases. Reviewers consistently highlighted the speed and reliability of the delivery service, with many items arriving the very next day and often well-packaged. Many consumers were highly satisfied with the product quality, noting items were excellent, provided great relief, and often offered good value. The company's service received widespread praise for being exemplary, fast, and efficient, with staff described as helpful, professional, and caring. Many people expressed high satisfaction, recommending the company and indicating they would definitely use its services again.

What people talk about most

Order

People report positive experiences with order, highlighting easy ordering processes and fast delivery.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the very fast and quick delivery... See more

Product

Clients share positive opinions on product quality, with many reviewers highlighting the excellent quality... See more

Service

Customers consistently note positive experiences with service, frequently describing it as fast, efficient,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the robust and durable feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company. My ear irrigation machine failed yesterday, and Dorset Nursing Supplies shipped a replacement out for me the very next day. Even put an urgent delivery sticker on it. A huge thank... See more

Company replied

Rated 5 out of 5 stars

Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods! P.s I like that you want to confirm training and registration seeing as these day... See more

Company replied

Rated 5 out of 5 stars

Impressed. My first time using Dorset Nursing Supplies. Ordering was easy and I received notifications at every step of my order. Delivery was on time. The goods were well packaged. Very good. Would u... See more

Company replied

Rated 5 out of 5 stars

As always, exemplary service, and a great range of products. On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to... See more

Company replied


Company details

  1. Medical Supply Store
  2. Engineer
  3. Medical Equipment Supplier

Written by the company

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(366)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Easy ordering, quick delivery and some of the best prices on various items.

September 17, 2025
Dorset Nursing Supplies logo

Reply from Dorset Nursing Supplies

Thank you for the review Amber!

Rated 5 out of 5 stars

EXCELLENT CUSHION

I recently purchased this bariatric cushion and I couldn’t be happier with it. From the moment it arrived – which was impressively quick, just a day after I ordered – I knew I’d made the right choice. The delivery was so fast and efficient that I was able to start using it almost immediately, which made a real difference.
The cushion itself is excellent. It’s firm enough to give proper support, yet soft enough to stay comfortable for long periods of sitting. I’ve struggled in the past with cushions that flatten too quickly or don’t provide the right level of comfort, but this one feels durable and well made. It distributes weight evenly, which helps relieve pressure, and I’ve noticed far less discomfort in my hips and lower back since I started using it.
The size is generous and perfect for bariatric use, giving that extra bit of stability and reassurance. The cover is practical too – easy to wipe down and keep clean, which is a real bonus.
Overall, I’d highly recommend this cushion to anyone looking for proper support and comfort. The combination of quality, comfort, and the very fast delivery make it a five-star product in my book.

August 6, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review Mark, we really appreciate you taking the time to leave us a review!

Rated 3 out of 5 stars

Poor quality product!

Speedy efficient order processing but product quality very poor.

September 5, 2025
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Reply from Dorset Nursing Supplies

Hi Emran,

Thank you for leaving us a review, we appreciate the feedback. I'm sorry to hear you weren't happy with the quality of the product. We have passed this on to the appropriate team for feedback.

Kind regards,
Rebecca
Dorset Nursing Supplies

Rated 5 out of 5 stars

Fast despatch and delivery within 23…

Fast despatch and delivery within 23 hours of placing order. Couldn't be happier with
Purchase and good communication from seller.

September 1, 2025
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Reply from Dorset Nursing Supplies

Thank you for the review Ian, we really appreciate it! DNS

Rated 5 out of 5 stars

First order

Exactly what I order turned up the next day. Brilliant service.

August 14, 2025
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Reply from Dorset Nursing Supplies

Thank you for your review Lynne, we really appreciate it! DNS

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. There's always a prompt reply and they go out of their way to accommodate your preferences.

August 19, 2025
Dorset Nursing Supplies logo

Reply from Dorset Nursing Supplies

Thank you for your review Michael, we really appreciate the feedback. Thank you for continuing to use us and for being one of our long-term customers. DNS

Rated 5 out of 5 stars

Impressed

Impressed. My first time using Dorset Nursing Supplies. Ordering was easy and I received notifications at every step of my order. Delivery was on time. The goods were well packaged. Very good. Would use again

August 4, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review, we really appreciate the positive feedback :-) DNS

Rated 5 out of 5 stars

Always reliable

Always reliable! I've never had any problems with this company. Items sent sent very quickly. Thank you

August 1, 2025
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Reply from Dorset Nursing Supplies

Thank you for your review Julie, we really appreciate it! DNS

Rated 5 out of 5 stars

Quick service

Quick service, excellent products, highly recommend

July 31, 2025
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Reply from Dorset Nursing Supplies

Thank you Sarah!

Rated 5 out of 5 stars

Omron Blood Pressure Monitor

A recent eye test had a suggestion that I check my blood pressure and I was keen to get a hypertension society listed device that would also upload the figures to my phone.

Dorset had the omron device I wanted in stock and quickly dispatched from the uk with emails indicating order progress. Arrived quickly and well packaged.

July 11, 2025
Dorset Nursing Supplies logo

Reply from Dorset Nursing Supplies

Thank you for your kind review Alistair, we happy to have helped! DNS

Rated 5 out of 5 stars

Excellent. Thank you

Very pleased I can add a public review. I ordered a hospital bed and chair for mum who we were assuming would be discharged with a care package for her re-ablement. The office team were great and straightforward to deal with. You just call and get a real person, and someone who knows what they need to know.

Delivery crew were great both in the delivery but also the collection, which was much more challenging.

Mum died while in hospital, which was not expected and extremely distressing to my dad. My sister-in-law called the company and asked if the bed and chair could be collected on that same day before my dad got home from the hospital. The team did this and were superb. I cannot say how much it means to us that this happened. Thank you all.

July 4, 2025
Unprompted review
Dorset Nursing Supplies logo

Reply from Dorset Nursing Supplies

Hello, thank you for taking the time to leave us a review. We send our deepest condolences for your loss. We're very glad to hear we were able to support you and your family in your time of need. Thank you for choosing Dorset Nursing Supplies.

Rated 3 out of 5 stars

Were excellent, now slipping...

I've used Dorset Nursing Supplies for quite a few years now and always found them to be really personable and great with deliveries and stock. In my experience things have slowly been slipping. There isn't anywhere near as much stock choice on the website and deliveries are coming incomplete or split with no prior warning that some items might be delayed by 4-5 days or so. For example ordering 2 boxes of 10 masks and only receiving 2 masks. The delivery boxes are often pretty battered too. It's a shame.

June 9, 2025
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Reply from Dorset Nursing Supplies

Hi Katherine, we appreciate your feedback and continued custom. We apologise for the picking error and this has been addressed in our warehouse. Regarding split orders, if we don't have the full stock available on your order, we will send what we have with the rest to follow where possible. Delayed emails are automated, so we have requested for this to be looked in to. We have raise a complaint with Parcelforce, our chosen courier for the 'battered' boxes, as they do not leave our warehouse this way. We hope to improve your experiences back to the standard you have been used to. DNS

Rated 5 out of 5 stars

I like this company

I like this company. It’s cheaper than Medisave and services is superb. They deal with small clinics like mine and I appreciate that.
I highly recommend.

June 5, 2025
Dorset Nursing Supplies logo

Reply from Dorset Nursing Supplies

Thank you Annie, we really appreciate the review! DNS

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